Quality and its perception can convert customers to ambassadors or send you back to the drawing board. But just how correlated is quality assurance and customer experience? The World Quality Report 2018-19 has a few pointers. 
This annual report is a global benchmark, examining the state of application quality and testing practices across multiple industries in 32 countries

Download your copy of the 10th edition of World Quality Report : https://goo.gl/KyY4ML

World Quality Report 18 -19: Unraveling the key Testing & QA trends

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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