Ecommerce giants like Amazon and Walmart are deploying AI-powered shopping assistants to enhance the online shopping experience by streamlining product discovery, boosting shopper engagement, and increasing sales. Generative AI is reshaping consumer expectations, with a significant majority anticipating more evolved online shopping experiences and many expecting to use virtual assistants for purchase decisions. While early indications show potential benefits such as increased basket sizes and improved personalization, the overall effectiveness of AI shopping assistants remains under evaluation as the technology is still in its early stages.

Major ecommerce players are investing in AI shopping assistants to transform online shopping.

Generative AI is significantly influencing consumer expectations and purchase behaviors.

72% of consumers expect online shopping to evolve with AI; 31% anticipate using virtual assistants.

AI assistants aim to personalize shopping, enhance engagement, and increase sales.

The adoption and effectiveness of AI shopping assistants are growing but require further assessment.

Enhanced Consumer Engagement: AI shopping assistants offer personalized experiences that can deepen consumer connections with brands, leading to increased loyalty.

Increased Sales Opportunities: By streamlining product discovery and providing tailored recommendations, AI can boost sales and drive growth for food products.

Competitive Advantage: Embracing AI technologies positions organizations ahead in meeting modern consumer expectations in a rapidly evolving market.

Valuable Consumer Insights: AI tools can gather data on consumer preferences and behaviors, informing marketing strategies and product development.

Future-Proofing Strategies: Investing in AI aligns with the projected adoption curve, ensuring teams are prepared to leverage emerging technologies to connect with consumers.

See the original article from Digital Commerce 360 here: https://www.digitalcommerce360.com/2024/09/06/ai-shopping-assistants-retail-industry-2024/

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Shopping Smarter: The AI Revolution in Retail 2024 - The Next Chapter

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Shopping Smarter: The AI Revolution in Retail 2024 - The Next Chapter

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