Guest 1: Michael Israel
Title: Senior Vice President and CIO, Six Flags

Guest 2: Morgan Geddie
Title: Associate Dean, Department Chair and Professor at California State University Chico, Recreation, Hospitality and Parks Management Department

The goal of any successful hotel, casino or theme park shouldn’t just be to provide their guests with a good time but to truly wow them, helping to improve guest loyalty and anticipate services before the guests know what they even need. The insights attained from Big Data and the visions behind the Internet of Things have the potential to provide visitors with an entirely personalized experience that unifies all components of their stay. So how do you go beyond mobile apps and build a travel, recreational experience that integrates all parts of the value chain and keeps guests coming back for more?

Where's the "Wow" in Hospitality?

With rampant use of legacy further compounded by isolated use of best-of-breed point solutions (often Software-as-a-Service), we may be unintentionally losing the enterprise perspective much needed to realize the Patient Centered Care (PCC) dream. Do/should you have a “Best-of-breed OR Enterprise Strategy” or a “Best-of-breed AND Enterprise Strategy”? How do you manage and govern?

Maintaining Health IT Toolset For Patient Centered Care

Guest 1: Torri Martin
Title    : Director of SMARTATL, City of Atlanta

Guest 2: Otto Doll
Title     : Chief Information Officer, City of Minneapolis

Guest 3: Scott Cardenas
Title      : Chief Information Officer, City and County of Denver's
                Technology Services

Smart City initiatives are pervasive globally and a lot of tax dollars are being invested. How measurably smart have such cities become? What are the lessons for the cities that are just getting started?

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How Smarter Are Smart Cities Now?

The year 2020 taught us a lot. We became candid and openly vulnerable among our peers. While bearing enormous stress, we came together, came up with more new ideas, and tried new things than ever before. How can we sustain this creativity and persistence and emerge from the crisis to build a long-term advantage for the business?

Guest: Danielle Maurici Arnone
Title: Chief Information Officer, Reckitt Benckiser (RB)

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CTN: CIO Talk Network is a trusted resource for Business and IT Leaders offering targeted, real-life, in-depth, unbiased, and thought-provoking content and conversations on topics critical to their success. CTN features thought leadership directly contributed by Enterprise Business and IT CXOs, Industry Analysts and Subject Matter Experts to Live Broadcasts, Interviews, Analysis, Blogs and Executive Events. To learn more, visit CIOTalkNetwork.com

Where's the "Wow" in Hospitality?

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