Have you ever wondered why pluggable optics exist? Have you ever wondered what acronyms like QSFP, LR4, FEC, and PAM4 actually mean? In this first episode I start a conversation with my colleague Ray Nering. He explains to me how a lot of these came to be, starting from the days of 1Gb GBIC all the way up to today's 400Gb QSFP-DD. 
This is the first part of a four-episode conversation with Ray. In this episode we start at the beginning, with GBIC and SFP. He also talks about why pluggables were needed when they started and a whole bunch more.  
- Pat Chou, Cisco Optics Product Manager

Ray Nering is a colleague of mine in the Cisco Optics product management group and over the years has held senior management positions at other companies in the optics space, such as AT&T Microelectronics, Lucent, JDSU, Agere, Optium, and Lightwire.

Additional resources
Cisco Optics blogs: https://blogs.cisco.com/tag/ciscoopticsblog (subscribe at https://feedburner.google.com/fb/a/mailverify?uri=CiscoOpticsBlog )
Cisco Optics YouTube playlist: http://cs.co/9008BlQen
Cisco Optics landing page: cisco.com/go/optics

Timestamps
3:48 How did pluggable optics start
6:34 The problem with early non-pluggables
8:56 Pay as you grow model
11:00 What is SERDES
12:48 What happens when your data center grows

Music credits
Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html
Upbeat by Mixaund | https://mixaund.bandcamp.com

-MRftMy2bI_nIPZoju0e

Sunny Morning

How did we go from 1G to 400G? The history of pluggable optics, a conversation with Ray Nering 1/4

Join AB as he chats with two incredibly influential cybersecurity minds in the industry, Dr. Magda Chelly and David Bombal. This fun, spirited, and engaging conversation explores the life journeys of each guest and covers a wide range of cybersecurity topics including AI, the importance of diversity within cybersecurity, how to better prepare for a cybersecurity career, effective use of social media to market yourself, and so much more.

S4 E8: Talking Cybersecurity with Dr. Magda Chelly and David Bombal

We're talking digital marketing, but what does that actually mean? We kick off and dig in on why we think it is too broad of a term. 

Are social media managers the new real estate agents? Everyone thinks they can be one, but there is a lot that goes into it! 

Kat gives her hit list of digital marketing best practices (10:50) off the cuff and flexes her knowledge (of the job she gets paid to do). 

Maybe our most informative episode yet? 

If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (outside of how to have the best digital marketing), you should check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

404 Script Not Found: Digital Marketing

In this episode, we host Dimitar Dimitrov a Collaboration expert in Webex Calling who tells us a story about dead air. All calls are working fine except sometimes, people can't hear each other at all. From a classic problem description, they end up troubleshooting the whole network hunting after the lost packets. Dimitar also works with AI and tells us about his role in shaping the future of Cisco AI Tech Support

Cisco Tech Stories - ep 23 - Dead Air

We're doing hot pilates, but not today...Today we are talking red flags, from two people lucky enough to work at a company with lots of green ones. 

We have a laundry list of things that tell you to stay FAR away from that company, and Kat definitely works through some past trauma from her first job...Lots to take in, but we definitely missed a few! Let us know yours.

If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (which we cover NONE of, shock) you should check them out here: https://id.cisco.com/app/ciscoid_aemcloudprodsaml_1/exk14lk1xf6SKDANc5d7/sso/saml





404 Script Not Found: Company Red Flags

Cloud monitoring requires holistic, end-to-end visibility across complex, interconnected environments rather than isolated metrics. Here are best practices CloudOps teams should keep in mind.

———

CHAPTERS
00:00 Intro
00:47 What CloudOps Should Focus On
13:14 Decision-making
16:25 AI
17:53 Get in Touch

———

For additional insights, check out the links below:

- The Ultimate Cloud Migration Survival Kit: https://www.thousandeyes.com/resources/the-ultimate-cloud-migration-survival-kit?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep3_podcast

- Cloud ROI: How To Measure Your Migration’s Impact: https://www.thousandeyes.com/blog/cloud-migration-roi?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep3_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Level Up Your Cloud Monitoring With These Tips

Communication is key, and cloud communications have quickly become a critical component for businesses of all sizes, helping organizations stay agile in an increasingly digital-first world. Yet, many small businesses are still navigating the shift from outdated phone systems to modern, cloud-based solutions that unlock new opportunities for growth.

In this episode, Ian is joined by Ben Rife, President and CEO of Bullfrog Group and long-time member of the Cisco SMB Advisory Board, to discuss his new book, Cloud Calling Secrets. Ben reveals how small and medium businesses can identify when their phone systems are holding them back, why now is the time to embrace cloud communications, and how solutions like Cisco Webex Calling can transform the way businesses operate. He also dives into real-world success stories, practical tips for a seamless transition, and how his book helps demystify the decision between vendors.

Learn more about Cisco's solutions for SMBs: https://www.cisco.com/site/us/en/solutions/small-business/index.html

To buy Ben's book for yourself: https://www.amazon.com/Cloud-Calling-Secrets-Underground-Communications/dp/B0DT1813Z1/ref=sr_1_1?dib=eyJ2IjoiMSJ9.3kYo4R4GAtkiSVlo_FeQKw.Mrykj20lEL2_eQtDW6jLCIlvAL0fWdOSWktNqDG7Z2Y&dib_tag=se&keywords=cloud+calling+secrets&qid=1749670806&sr=8-1

Small Business, Big Solutions: Cloud Calling Secrets

Coming to you live...well at Cisco Live but in person! 

We dig into the week's biggest news from Cisco Live, from the actual notes Kat took during the sessions, to Ian's adventures.

We also tackle the tough topics of what our Uber ratings are, how to pronounce "data," our thoughts on San Diego and what makes a good party at a conference. Something for everyone (especially those above a 4.9 Uber rating)! Short and sweet! 

If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (outside of the Cisco Live updates) you should check them out here: https://id.cisco.com/app/ciscoid_aemcloudprodsaml_1/exk14lk1xf6SKDANc5d7/sso/saml


404 Script Not Found: Cisco Live (and In-Person)

Service delivery chains are often made up of a longer string of dependencies than you might expect. When an outage happens, the root cause might not be in your systems or even with a third-party provider you depend on. It could actually trace back to yet another third-party provider they rely on.

We saw this phenomenon in action recently when some Cloudflare services were affected by an outage ultimately caused by Google Cloud issues.

Tune in to hear more about what happened at Google Cloud and Cloudflare, and also explore takeaways from a recent OpenAI outage.

———

CHAPTERS
00:00 Intro
00:50 Google Cloud Outage
04:20 Google Cloud & the Cloudflare Outage
08:26 OpenAI Outage
12:45 Outage Trends: By the Numbers
16:46 Get in Touch

———

For additional insights, check out the links below:


- Explore the Google Cloud outage further on the ThousandEyes platform (no login required): https://alksjqkoqpogyviwdqlukavercvlzlsi.share.thousandeyes.com/

- Google Cloud Outage Analysis: June 12, 2025: https://www.thousandeyes.com/blog/google-cloud-outage-analysis-june-12-2025?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep4_podcast

- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep4_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

ITOps Lessons From Outages at Google Cloud and OpenAI

AI…nightmares? 

Join Kat and Ian for a part two to their original AI episode - slightly spookier. Will AI take over our jobs, our thoughts, the world? Press play to co-conspiracy deep dive…but also hear practical takeaways on how Cisco is securing AI models. 

Kat confesses to a close relationship with Chatgpt, and Ian vents about the need to upgrade his iPhone. From incredible sports references (1:22) to the tech revolution that we're all experiencing (5:17), this episode (like most) has a little something for everyone.

If you came to listen to this episode to learn something about Cisco's AI solutions for small and medium businesses, you should check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

404 Script Not Found: AI Nightmares

What really goes into the biggest partner program evolution Cisco has launched in 20 years? In this episode of Shift Happens, host Jeff Edwards is joined by two powerhouse leaders — Elisabeth De Dobbeleer, SVP of the Cisco Partner Program, and Rhonda Henley, VP of Americas Partner Sales — to unpack what’s new, what’s working, and what’s still in motion with the Cisco 360 Partner Program.
They tackle:
• The mindset shift partners are making
• The biggest wins 
• What teams and partners can do today to set up for success
Insightful. Actionable. Real talk.
Grab your coffee or hit play on your commute — let’s make shift happen.

Shift Happens Episode 1: Unpacking the Cisco 360 Partner Program

Jason Gallo, Global VP of Partner GTM at Cisco, joins Jeff Edwards to unpack the latest evolution of the Cisco 360 Partner Program. From key truths about the new estimator tool to aligning partner investments with what’s next — this episode delivers the insights you need to lead with clarity and confidence.
Tune in and get ahead of the shift.

Shift Happens - Episode 2: A 360 degree shift

This week Kat and Ian are diving into one of their favorite topics - Workplace Productivity. We've heard Ian's terrifying email organization (or lack thereof before), but believe it or not, this week he's coming in hot with the productive tips. 

Tune in this week for WebEx features that even Kat didn't know existed, and a general education on online folders for Ian. 

OH and if you're here for additional information on Cisco's solutions that can support your team's productivity, *cough* Webex *cough*, you can check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

404 Script Not Found: Workplace Productivity

We are LIVE with a powerful kickoff episode featuring Jeetu Patel, Cisco's President and Chief Product Officer.

In this kick-off episode, Jeetu reveals the core philosophy reshaping Cisco: “Quality is priority zero.” This is not the Cisco you knew 20 years ago. It’s a company redefining itself as an AI market leader, the incredible impact of Cisco SEs and Partners: “we’ve got to take the message and go to every single customer to re-educate the market on who Cisco is.”

Hear directly from Jeetu how Cisco is “side by side with our partner community fighting the fight” in this new era of monumental change. If you’re excited to hear more about Cisco’s relevancy spanning across all verticals, you’ll definitely want to tune in!

Watch Jeetu's Kickoff on Cisco's YouTube Channel:
https://www.youtube.com/watch?v=H-3kAv17wx4&list=PLFT-9JpKjRTBR60Rlx_nt_u6S6_YDjELi&index=2

Cisco SE Talks: Conversations on AI Featuring Jeetu Patel

In this episode of Shift Happens, Jeff Edwards welcomes Sharon Price, Director of Strategy & Planning for Cisco’s Global Partner Organization, to unpack the new Cisco Partner Incentive (CPI) Estimator. Sharon shares how the tool helps partners model profitability, plan for growth, and align with the Cisco 360 Partner Program. Whether you're a partner or field team member, this episode gives you the insights—and the action steps—you need to start planning today. Because clarity isn’t the end goal. It’s the beginning.

Shift Happens - Episode 3: Ready, Set, Grow Unlocking Cisco's New Partner Incentive Estimator

We jump right in by talking...supplements? Kat may be Pablo Escobar, who knows. She makes her own preworkout, and the rules around here.

Kat then has a fire alarm, so we had to restart the show halfway through (shoutout to our production team, this ended up flowing really well).

We then get into what we meant to talk about: tips for balancing work and working out, and why we both think it is SO important. Spoiler: working out makes you a better employee. We share our best practices for committing and staying committed to fitness, no matter what our 9 to 5 throws at us! 

If you've read this far, and are actually looking for information on Cisco's solutions that you can use to work from anywhere, even the gym, you can check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

404 Script Not Found: Work and Working Out

AB sits down with three of Cisco’s leaders: Lawrence Huang, SVP and GM of Network Platform and Wireless; Greg Dorai, SVP and GM of Cisco's Switching business; and Vikas Butaney, SVP and GM of Cisco Routing and Industrial IoT, to discuss Cisco's latest advancements, from AI-driven network management to Industrial IoT solutions, highlighting how these and other technologies are transforming the way businesses operate across diverse environments to deliver operational simplicity to our customers.

S6 E6: Talking AI-Era Network Architecture for Campus, Branch, and Industrial with Lawrence Huang, Greg Dorai, and Vikas Butaney

As AI transforms IT infrastructure, it’s also reshaping what it takes for IT operations teams to assure performance and maintain quality digital experiences. 

In this episode, we’ll explore the new challenges facing ITOps teams as AI becomes more integrated into IT environments, covering key digital resilience strategies and important considerations.

CHAPTERS
00:00 Intro
00:54 AI & IT Infrastructure
03:15 Assuring Performance on Your AI Journey
04:55 Distributed Architecture
07:49 Digital Resilience
10:21 Catching Issues in the AI Era
11:47 Performance Problems
13:57 AI Readiness: A Journey, Not a Destination
15:07 Get in Touch

———

For additional insights, check out this Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep5_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report


Beyond "Break-Fix": Assuring Performance in the AI Era

In this episode of Shift Happens, host Jeff Edwards sits down with Rakesh Samtani, Senior Director of Partner Networking Sales at Cisco, to explore how AI is transforming network management and how the Cisco 360 Partner program initiative is reshaping the partner landscape. From key innovations unveiled at Cisco LIVE to actionable insights that can drive growth and profitability, this conversation dives into the $43 billion network refresh opportunity and what it means for partners ready to lead with AI.
What you’ll learn:
• Why AI is the engine of next-gen networking
• How Cisco the 360 Partner Program is evolving the partner model
• The power of new messaging and partner engagement
• Big takeaways from Cisco Live
• How to capitalize on the $43B opportunity

Mic drop moments: 
“We are investing with our partners.”
“AI is moving GDPs.”
“It’s time to buzz the tower.”


Shift Happens -Episode 5: Cisco 360 Partner Program & AI - Unlocking the $43B Networking Opportunity

There's a lot covered in this episode, but we can't promise that ANY of it has to do with tech outside of a mention of a certain service provider. 

Early on, Kat lays all of her superstitions (or stitions?) on the line, then Ian spends about 13 minutes of your time analyzing grocery store (technically a small business?) operations and logistics (and his recurring issues) Get this man in front of Publix's board!

Today we're here to yap, and we're so glad that you're here to listen - WE PROMISE to drop knowledge next week (Internet of Things...it's a doozy). 

If you've made it this far and are actually looking for information on Cisco's solutions, you can check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

Oh! And now you can WATCH 404 on our channel: https://www.youtube.com/@404ScriptNotFound

404 Script Not Found: Things That Shouldn't Bother Us

As cyber threats grow in complexity and AI continues to evolve, the security landscape is shifting at an unprecedented pace. How can businesses and partners stay ahead of the curve?

In this episode, we are joined by Alison Stahl, Director of Partner Security Sales at Cisco, who provides a sharp, practical lens on the current and future state of security. She unpacks the critical intersection of artificial intelligence and cybersecurity, offering clear insights for navigating this new frontier.

This episode is a must-listen for anyone looking to understand the next wave of security challenges and opportunities.

In this episode, you will learn about:
•	The most significant emerging trends in cybersecurity.
•	Why simplification is a critical strategy for partner success.
•	How Cisco's AI Defense is actively reshaping security strategies.
•	Key security announcements from the recent Cisco LIVE event.
•	The benefits and opportunities of the Cisco 360 partner program for security-focused partners.

This isn't just a conversation; it's a survival guide for the AI frontier. Don't get left behind.

Shift Happens - Episode 6 - AI and Security: The New Frontier

In this episode we interview Roberto Petrillo who works for Cisco Product Security Incident Response team. He works on and assesses vulnerabilities on all Cisco products. He tells us about his career in TAC support web security and his move to PSIRT, working on vulnerability disclosures.

Cisco Tech Stories - ep 25 - Ransom where ? PSIRT adventures

In this episode of Shift Happens, Jeff Edwards sits down with Brett Harrison, Director of Global Partner Go-To-Market Strategy for Collaboration at Cisco. From flying planes to driving partner success, Brett brings his strategic storytelling superpower to a packed conversation on the evolution of hybrid work, the AI-powered digital front door, and why interoperability is no longer optional.
They dig into:
• Market trends shaping collaboration and customer experience
• How AI is transforming contact centers and redefining brand interactions
• The power of Cisco’s 360 Partner Program and Partner Value Index
• Why “every customer is now a Cisco opportunity”
Whether you're a partner, customer, or Cisco team member—this episode delivers clear, actionable insights to help you grow your collaboration practice and elevate your brand.
👉 Tune in, take notes, and get ready to scale what sticks.


Shift Happens - Episode 7: Make it Simple, Scalable & Sticky - with Brett Harrison

In this episode of Shift Happens, host Jeff Edwards sits down with Cisco’s Andrew Wozniak and Leonard Thompson—two experts leading the charge on managed services across the Americas. They break down why managed services are more than just a trend—they're a growth engine. 🚀
From a 💰 $353B market opportunity to the critical role managed services play in partner profitability, this episode explores:
🔑 Why customers are demanding managed outcomes
🤝 What the Cisco 360 Partner Program means for MSPs
🤖 How AI is transforming operational efficiency
If you’re a Cisco partner—or thinking about becoming one—this is your guide to unlocking profitability, scalability, and competitive advantage in a rapidly changing market. 🌐
🎧 Grab a coffee and tune in. Let’s make shift happen.

Shift Happens - Episode 8: Making Managed Services Your Competitive Edge

From robotaxis to surgical robots, the innovations we’ve witnessed in industrial IoT (IIoT) and robotics technology wouldn't have been possible without advancements in networking. 

Tune into this episode to learn more and explore why smooth digital experiences are crucial in the IIoT and robotics space.

———

CHAPTERS
00:00 Intro
00:54 Networking Advancements & IIoT Innovation
02:38 Assuring IIoT Networks
03:59 Impact of Disruptions
07:30 Monitoring Challenges
10:20 What’s Next
15:08 Get in Touch

———

For additional insights, check out this Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep1_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

How Networking Advancements Orchestrate Breakthroughs in Industrial IoT


The way we work has evolved. The technology that has driven that are collaboration tools like Webex that allow work to be something you do, not somewhere you go. But what does the future look like, and are there applicable lessons from the past that we can learn?

Ben Rife is back for round 3, and bring with him Brad Oliver, the Director of the US Commercial Collaboration SMB & Midmarket Sales Organization at Cisco to talk through practical advice and real-world examples to help small businesses navigate the rapidly changing landscape of modern teamwork. 

Learn more about Cisco's solutions for SMBs: https://www.cisco.com/site/us/en/solutions/small-business/index.html

To buy Ben's book for yourself: https://www.amazon.com/Cloud-Calling-Secrets-Underground-Communications/dp/B0DT1813Z1/ref=sr_1_1?dib=eyJ2IjoiMSJ9.3kYo4R4GAtkiSVlo_FeQKw.Mrykj20lEL2_eQtDW6jLCIlvAL0fWdOSWktNqDG7Z2Y&dib_tag=se&keywords=cloud+calling+secrets&qid=1749670806&sr=8-1

Small Business, Big Solutions: The Past, Present and Future of Collaboration

We're back and start by learning that Kat's addicted to grapes, and would like this episode to be over quickly so she can get back to eating them.

We then jump in by sharing our own experiences working in a hybrid environment, and all the technology Cisco provides that make it seamless. We dovetail into a bit of computer networking (teasing a future episode...) before we get to smart buildings and how incredible a smart office is (not to brag). From improving user experiences to creating a more sustainable building - the possibilities are endless, even if our dogs probably wouldn't love it. The office should be a magnet not a mandate. Now just need to solve for the traffic for Ian (and keep Kat off the roads). 

All in all, one of our smarter episodes! 




404 Script Not Found: Hybrid Work

When we looked at outages from the first half of 2025, we saw distinct patterns in how distributed systems failed. Consistent with our ongoing outage analysis, our data revealed a rise in subtle functional failures and service degradations where symptoms often seem disconnected from their root causes.

Tune in to hear more about our findings from 2025 outages so far, or use the chapters below to jump to the sections that most interest you.

CHAPTERS:
00:00 Intro
00:46 The Impact of Agile Development
04:40 Hidden Functional Failures
08:04 Outages With Cascading Effects
11:52 Configuration-related Outages
12:39 Backend Issues
16:55 By the Numbers: 2025 Outage Trends
18:11 Get in Touch

———

For additional insights, check out the links below:

- The Internet Report’s latest blog post: https://www.thousandeyes.com/blog/internet-report-outage-patterns-in-2025?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- Internet Outage Map: https://www.thousandeyes.com/outages?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- Internet Outage Survival Kit: https://www.thousandeyes.com/resources/the-internet-outage-survival-kit?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Outage Patterns We’re Seeing in 2025: Navigating Complex Dependencies

In this episode of Shift Happens, host Jeff Edwards sits down with Emma Carpenter, SVP of Recurring Revenue Acceleration at Cisco. From her global journey across Avaya, Palo Alto, and now Cisco, Emma shares how partners are the key to unlocking customer value in a recurring revenue world.
They dive into:
•	Why transformation—not disruption—is the mindset shift we need
•	How Cisco is enabling partners through the Customer Value Journey
•	What the Cisco 360 Partner Program means for long-term success
If you're navigating Cisco's partner landscape or driving outcomes for your customers, this episode delivers the clarity and energy to keep moving forward.

Shift Happens - Episode 9: Customer First, Partner Always: Cisco’s Roadmap to Value

In this episode of Shift Happens, host Jeff Edwards sits down with Stephen Tessitore, Cisco’s Global VP of Partner Marketing, to explore the “accidental” yet ambitious journey from sales to leading global partner marketing. Stephen shares how today’s marketing is being reshaped by AI, hyper-personalization, and brand differentiation — and why the Cisco 360 Partner Program represents the biggest shift (and opportunity) in partner programs in 20+ years.
From building authentic brands to balancing AI efficiency with human connection, this conversation offers practical insights for partners navigating change and rethinking their value in the market.

Shift Happens - Episode 10: AI, Authenticity, and the Biggest Partner Shift in 20 Years

Just dropped: A new episode of Cisco SE Talks: Conversations on AI!

Join us as we’re excited to feature Cisco's Dr. Gaurav Khanna, John Cuneo, and Justin Perry as we explore the latest AI trends, including the impact of agentic AI, LLM models, and the future of AI in Networking  - demystifying how Cisco AI is driving innovation in the evolving landscape of AI. 
We’ll also dive deep in the Cisco + NVIDIA partnership – uniting two industry leaders to pioneer secure networking and AI solutions.

Don’t miss this one – As the AI conversation continues with Cisco leading the way!


Cisco SE Talks: Agentic AI & LLM Explained Featuring Dr. Gaurav Khanna, John Cuneo and Justin Perry

Kat's visiting pickle novelty shops, Ian is eating Chipotle too often and our Producer Alex is working overtime to keep us on track this week! 

After Kat finally says something nice to Ian (only 22 episodes in...), we jump into our best interview tips - from proper preparation to closing with confidence, we share our best tips to help you ace your next big interview and get that dream job!! 

If you are interested in a career at Cisco, check out opportunities here: https://www.cisco.com/c/en/us/about/careers.html

404 Script Not Found: Interview Tips

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