Have you ever wondered why pluggable optics exist? Have you ever wondered what acronyms like QSFP, LR4, FEC, and PAM4 actually mean? In this first episode I start a conversation with my colleague Ray Nering. He explains to me how a lot of these came to be, starting from the days of 1Gb GBIC all the way up to today's 400Gb QSFP-DD. 
This is the first part of a four-episode conversation with Ray. In this episode we start at the beginning, with GBIC and SFP. He also talks about why pluggables were needed when they started and a whole bunch more.  
- Pat Chou, Cisco Optics Product Manager

Ray Nering is a colleague of mine in the Cisco Optics product management group and over the years has held senior management positions at other companies in the optics space, such as AT&T Microelectronics, Lucent, JDSU, Agere, Optium, and Lightwire.

Additional resources
Cisco Optics blogs: https://blogs.cisco.com/tag/ciscoopticsblog (subscribe at https://feedburner.google.com/fb/a/mailverify?uri=CiscoOpticsBlog )
Cisco Optics YouTube playlist: http://cs.co/9008BlQen
Cisco Optics landing page: cisco.com/go/optics

Timestamps
3:48 How did pluggable optics start
6:34 The problem with early non-pluggables
8:56 Pay as you grow model
11:00 What is SERDES
12:48 What happens when your data center grows

Music credits
Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html
Upbeat by Mixaund | https://mixaund.bandcamp.com

-MRftMy2bI_nIPZoju0e

Sunny Morning

How did we go from 1G to 400G? The history of pluggable optics, a conversation with Ray Nering 1/4

Join AB as he chats with two incredibly influential cybersecurity minds in the industry, Dr. Magda Chelly and David Bombal. This fun, spirited, and engaging conversation explores the life journeys of each guest and covers a wide range of cybersecurity topics including AI, the importance of diversity within cybersecurity, how to better prepare for a cybersecurity career, effective use of social media to market yourself, and so much more.

S4 E8: Talking Cybersecurity with Dr. Magda Chelly and David Bombal

In this episode we interview Roberto Petrillo who works for Cisco Product Security Incident Response team. He works on and assesses vulnerabilities on all Cisco products. He tells us about his career in TAC support web security and his move to PSIRT, working on vulnerability disclosures.

Cisco Tech Stories - ep 25 - Ransom where ? PSIRT adventures

In this episode of Shift Happens, Jeff Edwards sits down with Brett Harrison, Director of Global Partner Go-To-Market Strategy for Collaboration at Cisco. From flying planes to driving partner success, Brett brings his strategic storytelling superpower to a packed conversation on the evolution of hybrid work, the AI-powered digital front door, and why interoperability is no longer optional.
They dig into:
• Market trends shaping collaboration and customer experience
• How AI is transforming contact centers and redefining brand interactions
• The power of Cisco’s 360 Partner Program and Partner Value Index
• Why “every customer is now a Cisco opportunity”
Whether you're a partner, customer, or Cisco team member—this episode delivers clear, actionable insights to help you grow your collaboration practice and elevate your brand.
👉 Tune in, take notes, and get ready to scale what sticks.


Shift Happens - Episode 7: Make it Simple, Scalable & Sticky - with Brett Harrison

In this episode of Shift Happens, host Jeff Edwards sits down with Cisco’s Andrew Wozniak and Leonard Thompson—two experts leading the charge on managed services across the Americas. They break down why managed services are more than just a trend—they're a growth engine. 🚀
From a 💰 $353B market opportunity to the critical role managed services play in partner profitability, this episode explores:
🔑 Why customers are demanding managed outcomes
🤝 What the Cisco 360 Partner Program means for MSPs
🤖 How AI is transforming operational efficiency
If you’re a Cisco partner—or thinking about becoming one—this is your guide to unlocking profitability, scalability, and competitive advantage in a rapidly changing market. 🌐
🎧 Grab a coffee and tune in. Let’s make shift happen.

Shift Happens - Episode 8: Making Managed Services Your Competitive Edge

From robotaxis to surgical robots, the innovations we’ve witnessed in industrial IoT (IIoT) and robotics technology wouldn't have been possible without advancements in networking. 

Tune into this episode to learn more and explore why smooth digital experiences are crucial in the IIoT and robotics space.

———

CHAPTERS
00:00 Intro
00:54 Networking Advancements & IIoT Innovation
02:38 Assuring IIoT Networks
03:59 Impact of Disruptions
07:30 Monitoring Challenges
10:20 What’s Next
15:08 Get in Touch

———

For additional insights, check out this Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep1_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

How Networking Advancements Orchestrate Breakthroughs in Industrial IoT


The way we work has evolved. The technology that has driven that are collaboration tools like Webex that allow work to be something you do, not somewhere you go. But what does the future look like, and are there applicable lessons from the past that we can learn?

Ben Rife is back for round 3, and bring with him Brad Oliver, the Director of the US Commercial Collaboration SMB & Midmarket Sales Organization at Cisco to talk through practical advice and real-world examples to help small businesses navigate the rapidly changing landscape of modern teamwork. 

Learn more about Cisco's solutions for SMBs: https://www.cisco.com/site/us/en/solutions/small-business/index.html

To buy Ben's book for yourself: https://www.amazon.com/Cloud-Calling-Secrets-Underground-Communications/dp/B0DT1813Z1/ref=sr_1_1?dib=eyJ2IjoiMSJ9.3kYo4R4GAtkiSVlo_FeQKw.Mrykj20lEL2_eQtDW6jLCIlvAL0fWdOSWktNqDG7Z2Y&dib_tag=se&keywords=cloud+calling+secrets&qid=1749670806&sr=8-1

Small Business, Big Solutions: The Past, Present and Future of Collaboration

When we looked at outages from the first half of 2025, we saw distinct patterns in how distributed systems failed. Consistent with our ongoing outage analysis, our data revealed a rise in subtle functional failures and service degradations where symptoms often seem disconnected from their root causes.

Tune in to hear more about our findings from 2025 outages so far, or use the chapters below to jump to the sections that most interest you.

CHAPTERS:
00:00 Intro
00:46 The Impact of Agile Development
04:40 Hidden Functional Failures
08:04 Outages With Cascading Effects
11:52 Configuration-related Outages
12:39 Backend Issues
16:55 By the Numbers: 2025 Outage Trends
18:11 Get in Touch

———

For additional insights, check out the links below:

- The Internet Report’s latest blog post: https://www.thousandeyes.com/blog/internet-report-outage-patterns-in-2025?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- Internet Outage Map: https://www.thousandeyes.com/outages?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

- Internet Outage Survival Kit: https://www.thousandeyes.com/resources/the-internet-outage-survival-kit?utm_source=youtube&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep2_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Outage Patterns We’re Seeing in 2025: Navigating Complex Dependencies

In this episode of Shift Happens, host Jeff Edwards sits down with Emma Carpenter, SVP of Recurring Revenue Acceleration at Cisco. From her global journey across Avaya, Palo Alto, and now Cisco, Emma shares how partners are the key to unlocking customer value in a recurring revenue world.
They dive into:
•	Why transformation—not disruption—is the mindset shift we need
•	How Cisco is enabling partners through the Customer Value Journey
•	What the Cisco 360 Partner Program means for long-term success
If you're navigating Cisco's partner landscape or driving outcomes for your customers, this episode delivers the clarity and energy to keep moving forward.

Shift Happens - Episode 9: Customer First, Partner Always: Cisco’s Roadmap to Value

In this episode of Shift Happens, host Jeff Edwards sits down with Stephen Tessitore, Cisco’s Global VP of Partner Marketing, to explore the “accidental” yet ambitious journey from sales to leading global partner marketing. Stephen shares how today’s marketing is being reshaped by AI, hyper-personalization, and brand differentiation — and why the Cisco 360 Partner Program represents the biggest shift (and opportunity) in partner programs in 20+ years.
From building authentic brands to balancing AI efficiency with human connection, this conversation offers practical insights for partners navigating change and rethinking their value in the market.

Shift Happens - Episode 10: AI, Authenticity, and the Biggest Partner Shift in 20 Years

Just dropped: A new episode of Cisco SE Talks: Conversations on AI!

Join us as we’re excited to feature Cisco's Dr. Gaurav Khanna, John Cuneo, and Justin Perry as we explore the latest AI trends, including the impact of agentic AI, LLM models, and the future of AI in Networking  - demystifying how Cisco AI is driving innovation in the evolving landscape of AI. 
We’ll also dive deep in the Cisco + NVIDIA partnership – uniting two industry leaders to pioneer secure networking and AI solutions.

Don’t miss this one – As the AI conversation continues with Cisco leading the way!


Cisco SE Talks: Agentic AI & LLM Explained Featuring Dr. Gaurav Khanna, John Cuneo and Justin Perry

Kat's visiting pickle novelty shops, Ian is eating Chipotle too often and our Producer Alex is working overtime to keep us on track this week! 

After Kat finally says something nice to Ian (only 22 episodes in...), we jump into our best interview tips - from proper preparation to closing with confidence, we share our best tips to help you ace your next big interview and get that dream job!! 

If you are interested in a career at Cisco, check out opportunities here: https://www.cisco.com/c/en/us/about/careers.html

404 Script Not Found: Interview Tips

In this episode, Kendra Dodson, a SD-WAN technical Leader in RTP Cisco TAC center tells us her stories about SD-WAN : from counter overflow, to packet overfragmentation or sudden config loss, she gives her tips and her thoughts on the future of WAN connections.

Cisco Tech Stories - ep 26 - Kendra's SD-WAN war stories

Kat met Coach (Damon Wayans Jr.), and Ian has anxiety. We discuss sleep shows, and Kat rubbing shoulders with celebrities. 

We then jump into tech talk all around networking - we're talking tech and not your friend circle, even if that is how ChatGPT explained it to Kat. 

We dig into how the network was founded, Cisco's role in the development of the router (it's a love story), and if it played a role in us getting to the moon. Kat asked about how the network works, and then battles with understanding the difference between LAN and WAN and what her own home network looks like. Something for everyone this week! 

If you want to check out all of Cisco's networking solutions for SMBs, you can find them here: https://www.cisco.com/site/us/en/solutions/small-business/networking/index.html 





404 Script Not Found: Kat vs. WAN & LAN

AI isn’t just buzz — it’s about to unleash 2,142 zettabytes of data (yep, that’s all the sand on all the beaches… times 2,142 🌊).

In this episode of Shift Happens, I sit down with Cassie Roach, Cisco’s Global VP of Cloud & AI Infrastructure Partner Sales, to unpack what this wave means for partners and how to ride it.

We cover:
⚡ From “proof of concept” AI to real, enterprise-scale deployment
🔐 Why trust + infrastructure = the foundation for AI adoption
💰 The $43B network refresh nobody should sleep on
🚀 How the Cisco 360 Partner Program helps partners stand out and own the moment

If you’re a partner, seller, or just trying to make sense of the AI gold rush — this one’s for you.

👉 Tap play and let’s make shift happen.

Shift Happens-Ep 11: From Buzz to Billions How AI + Cisco 360 Program Are Changing Everything

AB sits down with Jorge Ramirez, GM's Global Director Automation, Chief Manufacturing Cybersecurity Officer, to discuss how GM leverages Cisco technology extensively across its global manufacturing plants to enhance operational efficiency, cybersecurity, and network visibility. 

S6 E8: Talking Network Visibility, Operational Efficiency, and Cybersecurity with Jorge Ramirez

Ready to rethink everything you thought you knew about distribution? 🤔📦 it's AI, security, scale, and the secret sauce behind partner success.
In this episode, Jeff Edwards sits down with John Brookbank, VP of Partner Sales for Americas Distribution at Cisco, to talk career curveballs ⚾, the evolution of Cisco 360 🔄, and why distribution might just be the OG "large language model" for partners.
👊 From landscaping to leading, from Avaya to Cisco, John's journey is packed with insights, leadership lessons, and one very real superpower: aligning people to execute big visions.
💡 Listen in for:
•	The biggest myths about distribution (and the truth behind them)
•	How AI + security open massive opportunities for partners
•	Why execution is everything ("a vision without execution is a hallucination")
👉 Grab your coffee ☕, hit play ▶️, and let's make shift happen!


Shift Happens - Episode 12: AI, Security & Scale: Why Distribution Is Cisco’s Secret Weapon

Dive into the world of Border Gateway Protocol (BGP)—the backbone of the Internet—and explore everything from BGP zombies to BGP monitoring best practices.

Tune in for this special conversation with Lefteris Manassakis and The Internet Report team. A seasoned researcher and network engineer, Lefteris Manassakis co-founded Code BGP, which is now part of Cisco ThousandEyes. He currently serves as a Software Engineering Technical Leader at ThousandEyes, focusing on BGP monitoring. To learn more, follow Lefteris on LinkedIn (https://www.linkedin.com/in/manassakis/) or visit his website (https://manassakis.net/)

———

CHAPTERS
00:00 Intro
01:11 What Is BGP?
07:05 May 2023 Incident
17:16 Challenges of BGP Monitoring
19:16 BGP Zombies
33:45 Get in Touch

———

For additional BGP insights, check out these links:

- Monitoring Root DNS Prefixes: https://www.thousandeyes.com/blog/monitoring-root-dns-prefixes?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep3_podcast

- BGP Zombies Show Up Regularly: https://www.thousandeyes.com/blog/bgp-zombies-show-up-regularly?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep3_podcast

- Monitor BGP Routes to and From Your Network: https://www.thousandeyes.com/solutions/bgp-and-route-monitoring?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep3_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

All Things BGP: Discovering BGP Zombies & More

Join Kat and Ian for 17 minutes of great advice on advancing your career, and five minutes of Ian ranting about his therapist - it's a safe space here, okay? 

From being the "life of the corporate party" to sending a message to the wrong person via work chat, Kat and Ian go through all the "don'ts" of growing your career. Tune into this episode for tips, laughs, and vents - the three consistencies of 404.

If you've made it this far and are actually looking for information on Cisco's solutions, you can check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

Oh! And now you can WATCH 404 on our channel: https://www.youtube.com/@404ScriptNotFound

404 Script Not Found: Career Limiting Moves

In today’s episode of the Cisco Leadership Podcast, we sit down with Jason, a seasoned leader whose career spans technical, strategic, and executive roles. Jason shares his journey from humble beginnings to shaping teams, strategy, and culture at Cisco. Tune in to learn his unwritten rules of success, the CHII leadership principles (Courage, Honesty, Intellect, Intuition), and how to lead with purpose. Whether you’re growing in your career or leading teams, Jason’s insights are a masterclass in leadership.
Thank you for listening! 

Jason W. Gallo | Mastering Leadership

Gain insights on the Red Sea subsea cable cuts; connectivity issues in China; and other recent service disruptions at Verizon, Google, and Mailchimp.

———

CHAPTERS
00:00 Intro
01:00 Red Sea Cable Cuts
05:35 Connectivity Issues in China
09:20 Verizon
10:46 Google
12:08 Mailchimp
13:05 Outage Trends: By the Numbers
15:07 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Diving Into the Red Sea Cable Cuts & More Outage News

Bold Moves, Big Opportunities! AI isn’t just the future—it’s here, reshaping everything from networks to security to customer experience. In this special “Best-Of…” edition, we revisit the most powerful conversations with Cisco leaders who are redefining what’s possible.

💡 Highlights include:
• The $43B network refresh opportunity (Rakesh Samtani)
• Cutting through tool sprawl in security (Alison Stahl)
• Why every customer is now a Cisco opportunity (Brett Harrison)
• 2,142 zettabytes of AI-driven data on the horizon (Cassie Roach)

From Cisco 360 Partner Program as the unifier to AI as the force multiplier, this episode is your playbook for navigating disruption, simplifying complexity, and delivering outcomes that stick.

👉 Shift your mindset. Shift your strategy. Let’s make shift happen.


Shift Happens - Episode 16: The Best of...Power Moves!

We're back with another power-packed highlight reel of our favorite conversations. In this episode, Jeff revisits big shifts shaping the partner + customer ecosystem:
🦸 Managed Services as the #1 driver of profitability
💡 The Customer Value Journey redefining outcomes
🤖 AI in marketing-finding balance between machine + human touch
🚚 Distribution as a growth lever, not just "pick, pack, and ship"
Cisco partners aren't just moving products-they're delivering business outcomes. This episode dives into how we scale that impact with managed offers, recurring revenue, and partner-led innovation.
⚡ Don't miss the insights from Andrew Wozniak, Leonard Thompson, Emma Carpenter, Stephen Tessitore, and John Brookbank.
🎧 Listen in, get inspired, and remember: Shift your mindset. Shift your strategy. Shift into action.
Let's make shift happen!


Shift Happens – Episode 17: Best Of…Profit Engines and Game Changers

In this episode, Frederic Detienne, a Distinguished Cisco CX Engineer takes us through the evolution of cryptography in IT, the latest changes and challenges as well as the quantum problem and post-quantum cryptography.

Cisco Tech Stories - ep 27 - Key insights

Kat’s addicted to…work. Which begs the question of if you would go to work still if you win the lottery? We talk about what we would buy if we did, and then talk about Ian's wedding attire choices. 

If you’re here to learn about AI, we start that at about 4:53 in. We share our own personal use cases, best practices and tips – from meal prepping to learning new languages, AI has something for everyone (we just need it to be better at the things we don’t like). 

If you want to learn about the solutions powering AI for small and medium businesses, check them out here: https://www.cisco.com/site/us/en/solutions/artificial-intelligence/index.html?dtid=osscdc000283&linkclickid=srch


404 Script Not Found: Workaholics with an AI Curiosity

The AI landscape is akin to the Wild West right now. There are so many solutions on the market, and it can be hard for SMBs to know which ones are secure and which can best support their internal systems. Many SMBs need an experienced guide that can navigate this rapidly evolving industry.   

I'm joined by Dustin Holub, Director of Solutions Architecture at Technology Group Solutions, a Cisco Partner. He helps us cut through the noise by dispelling common fears surrounding AI and providing practical tips that enable SMBs to maximize the benefits of the latest LLM technologies.  

Learn more about Cisco's solutions for SMBs: www.cisco.com/site/us/en/solutio…usiness/index.html  

Check our TGS’s offerings here: https://www.tgs-mtc.com/  

Small Business, Big Solutions: Putting the Intelligence in AI

What does it take to build durable growth in a $5.4 trillion tech market? 💡
In this episode, Jeff Edwards sits down with Gwendolyn Brantley, Cisco’s Director of Software & Service Sales for the Americas Partner Organization, to explore how AI, ecosystem partnerships, and premium services are reshaping the way customers buy, consume, and renew technology.

🎙️ Key takeaways:
• How AI and complexity are redefining customer expectations
• Why “meeting customers where they are” demands an ecosystem mindset
• The role of the Cisco 360 Partner Program in driving durable, recurring growth
• Why adoption accountability and premium services create happier customers
• Gwendolyn’s leadership superpower: The Connector 🕸️
If you lead teams, work with partners, or thrive on turning market shifts into opportunity—this one’s for you.

👉 Listen now and make shift happen.


Shift Happens- Episode 18: AI, Ecosystems, and the Future of Partner Success

Kat and Ian are BACK! To the US, to work, to 404. This episode starts with a quick (?) debrief on both of their travels - our hosts were having a delayed Euro Summer, if you will. 

Kat asks Ian if he won the Berlin marathon, and Ian inquires about Swiss weddings. 

If you were hoping for a bit more educational content, head to the very end where the two tease a discussion on events marketing, and as always, you can find all the Cisco knowledge you'd ever want right here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

404 Script Not Found: The Reunion

Backend-related outages were somewhat of a theme during the first half of 2025 and this trend seems to be continuing.

In recent weeks, we’ve seen several service disruptions that appeared connected to backend issues, affecting organizations including a social media platform, an Australian bank, and a major airline. 

These incidents offer valuable insights into the typical characteristics of backend outages and strategies for spotting them.

Tune in now to hear more about these events and the distinct anatomy of a backend outage.

———

CHAPTERS
00:00 Intro
01:01 About Backend Outages
04:18 Anthropic’s Claude Outage
08:44 Service Disruption
12:54 Alaska Airlines Outage
14:17 Commonwealth Bank Outage
15:42 Gong Service Disruption
17:25 Outage Trends: By the Numbers
19:43 Get in Touch

———

Explore Anthropic’s Claude outage and the Alaska Airlines outage further in the ThousandEyes platform (no login required): 

- Claude: https://acshghvfamioplwqigifrycvlsqesoxb.share.thousandeyes.com

- Alaska Airlines: https://annocixygjjriicwjupcporbjqblgkym.share.thousandeyes.com/


For additional insights, check out the links below:

- The Internet Outage Survival Kit: https://www.thousandeyes.com/resources/the-internet-outage-survival-kit??utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep6_podcast

- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q1fy26ep6_podcast


———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

The Anatomy of a Backend Outage and Incidents at X, Claude & More

We're rewinding to where it all began - the bold conversations that sparked a movement. 💫 
This "Best Of…" edition revisits the insights and collaboration that built the foundation for Cisco's partner transformation and the launch of the Cisco 360 Partner Program. 
Featuring Elisabeth DeDobbeleer, Rhonda Henley, Jason Gallo, Sharon Price, and Ken Seitz, this episode explores: 

🌍 How co-design became the heartbeat of Cisco's partner evolution 

💪 Why "fear less" is more than a motto - it's a mindset for change 

🧭 How clarity and consistency fuel long-term growth 

✨ Key Takeaways: 

87% of VIP 46 SKUs carry into CPI at equal or higher payout levels 

Partners achieving Preferred status are locked for 18 months post-launch 

The Partner Value Index aligns what "good" looks like across security, networking, cloud, and AI 

Cisco 360 Partner Program empowers a thriving ecosystem where all partners can grow 🌐 

Bold beginnings. Clear direction. Shared success. Let's make shift happen. 🔥

Shift Happens - Episode 19: The Best Of...The Bold Beginning

We’re LIVE with the latest episode of "Cisco SE Talks": AI Services delivered by Cisco and Presidio. Joining me on this episode, we’re thrilled to bring in Michael Byrne (VP, Solution Strategy), Aaron Kierpaul (SE and AI Champion, Presidio) and Gilbert Rivera (Solutions Architect Manager, Presidio) as we break down the powerful Cisco + Presidio partnership and share proven strategies for overcoming the early challenges of AI adoption.

As part of the episode, we talk through where customers are beginning their AI journey, addressing common pain points, and what it takes to drive real results with AI with security top of mind.

Watch the episode on Cisco's YouTube Channel:
https://www.youtube.com/watch?v=PsvlXxdnVZA

Cisco SE Talks: AI Services delivered by Cisco & Presidio

Kat's on the road, and in a haunted hotel...which begs the question: do you believe in ghosts?

We segue (beautifully) into talking about the cloud at 5:05 into the episode if the ethereal doesn't do it for you. From dispelling common myths to highlighting benefits for small businesses, we've got you covered. We all use it every day, possibly without knowing it. Kat even makes this about Cisco at 15:20 and we highlight what role Cisco plays in the cloud.

If you're interested what Cisco has in terms of cloud networking, check it out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

404 Script Not Found: Cloud Computing

Golden minds and golden interview tips this week, as Ian and Kat are joined by Cisco's US Public Sector Sales Director Sammy Brenner for all her best interview tips (after we get through talking supplements and subscriptions...bear with us)!

Sammy shares her career journey (starting at 5:10 in) before we segue into into interview icks, tips and best practices (7:17 in). From being dressing for success to not using the interview to rant about animal rights, we've got you covered. Bottom line: you've got to play the game!

Sammy WILL be back for a part 2, so stay tuned!

If you want to apply (and hopefully interview) for a role at Cisco, we've got you covered:  https://www.cisco.com/c/en/us/about/careers.html

Also, check out Sammy's podcast Meraki Unboxed here (after you listen to ours): https://open.spotify.com/show/3ahh6qHnNoYvCBSYBJMZX1?si=22ee47049d664d8a



404 Script Not Found: Interview Tips with Sammy

During complex infrastructure outages, an initial issue can often have a ripple effect, creating a web of problems to resolve. Explore how this phenomenon appeared to play out during the October 20 AWS outage and also unpack other recent outage events.

———

CHAPTERS
00:00 Intro
00:58 AWS Outage
05:24 Microsoft Azure Front Door Outage
08:00 Microsoft-AT&T Service Disruption
09:34 YouTube Outage
10:54 Vodafone Outage
13:16 Outage Trends: By the Numbers
14:26 Get in Touch

———

Explore these outages and service disruptions further further in the ThousandEyes platform (no login required): 

- AWS Outage: https://avzvjfvrejipghihlhmikprnziucvlvt.share.thousandeyes.com

- Microsoft Azure Front Door Outage: https://alnwdjfechagkzsgzjwqidqytxhwfitz.share.thousandeyes.com

- Microsoft-AT&T Service Disruption: https://aivduheuiilcfabsoendfnbxnwtprjdr.share.thousandeyes.com

For additional insights, check out the links below:

- The Internet Outage Survival Kit: https://www.thousandeyes.com/resources/the-internet-outage-survival-kit?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q2fy26ep1_podcast

- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy26q1_internetreport_q2fy26ep1_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X: @thousandeyes

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Explaining the AWS Outage & Other Recent Incidents

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