Partner Perspectives: The CX Partner Success Podcast

Scott Schell welcomes you with an overview of Partner Perspectives, a Cisco Customer Experience Services podcast focused on CX Partner success, and looks ahead to future episodes.

Episode 1: Welcome to Partner Perspectives: The CX Partner Success Podcast

The dynamic Julie Greene, Director, Global Business Development Manager, Computacenter joins Scott to discuss how her team drives successful business outcomes for their customers with proactive services.

Episode 2: Computacenter Drives Customer Outcomes with Cisco CX

Scott Schell and Pete Davis, both on the Cisco CX Partner Success Team, share how Partners and Customers can realize value faster from their Cisco gear with a little help from  CX services.

Episode 3: Realizing Value with Customers and Partners

David Watkins from GDT chats about the current state of customer experience and what the future looks like for delivering customer success.

Episode 4: Customer Experience with GDT: Past, Present and Future

Cisco CX is committed to our Partners. In this podcast, Scott Schell is joined by Steve Robb from Trace3 who leads their Lifecycle Services team.

Episode 5: A Partner Conversation with Trace3 - it's all about the data

Another Partner joins the podcast to talk about the customer experience. Deanna Davenport from ConvergeOne discusses their lifecycle practice with Scott Schell and the impact it's having on their business.

Episode 6: ConvergeOne and Lifecycle Selling

Ryan Kingston and Scott Schell discuss the value of Cisco's Distribution Partners and the impact Disti has on customers and partners.

Episode 7: The Value of Distribution Partners to Cisco CX

Scott Schell and Kevin Detsch discuss how ePlus began their Customer Experience journey and how they became Cisco's first certified North American Partner in the PLS-Support program.

Episode 8: The ePlus Customer Experience Journey

Sean McDonald from World Wide Technology joins Scott Schell to talk about their lifecycle practice and what that means for ongoing customer success.

Episode 9: World Wide Technology and EA Software Adoption

World Wide Technology is back for another podcast. This time, Scott talks with Laura Kuehner about the past, present and future of WWT's customer experience practice.

Episode 10: Customer Success from a Partner's Perspective

In this episode of the CX Partner Perspective Podcast, Alexandra Zagury and host Scott Schell talk about why managed services are the way customers want to consume technology today and how in the Age of the Partner, the partner is leading the way.

Episode 11: Managed Services with Alexandra Zagury

Scott Schell and John Stone from Cisco discuss how to leverage the digital experience through our Partners to enhanced customer success.

Episode 12: Cisco Partners and the Digital Experience

Nicole Dziedzic shares how Ingram Micro is serving as an extension of the Partners and helping customers achieve business outcomes through its CARE program. To learn more, visit our success story page at https://www.cisco.com/c/m/en_us/customer-experience/success-stories/partner/ingram-micro.html

Episode 13: Ingram Micro and Evolution of Customer Success

Matt Brady from Cisco discusses how Partners provide exceptional customer value when delivering on business outcomes.

Episode 14: Delivering Solutions and Value to Customers through Partners

Scott Schell is joined by special guest Oliver Tuszik, the Senior VP of Partner Sales and GM of Routes to Market. Scott and Oliver discuss Cisco's "Age of the Partner" and the exciting Partner activities at Cisco Live.

Episode 15: Live at Cisco Live with Oliver Tuszik

IBM is taking over Partner Perspectives for the next month! To start, Scott Schell is talking about the relationship between Cisco CX and IBM with Global VP and Managing Director, Janet Chess.

Episode 16: Kicking-off the IBM Series with Janet Chess

The IBM takeover continues. Scott Schell is joined by Dylan Boday, the VP of Technology Lifecycle Services Product Management with IBM. They discuss the evolution of TLS and the benefit to customers.

Episode 17: Cisco CX Partner Success and IBM Technology Lifecycle Services (TLS)

During episode three of the IBM takeover, Scott Schell talks with John Christensen who is the Global Offerings Manager for IBM. Their conversation is focused on the value of IBM Technology Lifecycle Services (TLS) and why it is different than in the past.

Episode 18: The Customer Value of IBM Technology Lifecycle Services (TLS)

In our final episode with IBM, Scott Schell discusses the power of IBM Total Solution Support with Linda York, the Vice President of Americas Sales for Technology Lifecycle Services.

Episode 19: The Power of IBM Total Solution Support

For the 20th edition of Partner Perspectives, we feature back-to-back episodes with the Cisco CX Partner Success leader, Denzil Samuels. In this recording, Scott Schell and Denzil talk about the experiential economy and how that affects the Customer Experience.

Episode 20: Achieving Customer Outcomes with the CX Partner Success Team

The Cisco Podcast Network is a collective of podcasts from across Cisco spanning technology to culture and everything in between. Hear from Cisco customers, partners, and Cisco insiders on the topics that matter most to you. Email us with your feedback and suggestions. Discover your favorite playlists today!