Chat is becoming an increasingly popular way to provide customer care and IBM envisions that their Watson artificial intelligence engine will play a key role in providing front line support.  Eric Andersen, IT Architect at IBM visits to share parts of his presentation from the #Monage event, with background on how Watson has evolved since it's debut on Jeopardy and may well play a role in your next customer care chat session.

#33 - IBM Watson and Chatbots

A podcast exploring real-time communications applications and technologies including WebRTC, Communications API, IoT and other technologies that connect people and things.  Hosted by Alan Percy, Communications Industry Veteran



#33 - IBM Watson and Chatbots

The CommsDevZone Podcast