Your work isn’t boring – and your workplace doesn’t need to feel like 1984. In this episode we explore a fascinating new approach to employment that places your individuality at the centre; a world where you can bring yourself (warts and all) to work every day. Host Paul Miller attempts to bring his whole self (which includes his old typewriter) to an inspiring conversation with Jessica Hunt, Digital Learning Lead at Adobe, and Ephraim Julius Freed, Internal Communications Manager at Riot Games.

Episode 1: Bringing Your Whole Self to Work

The industrial revolution decreed that where you work and where you live were separate but Peter Fabor, founder of innovative co-working space Surf Office, has turned this on its head with co-working spaces where you work and sleep and live together. Paul Miller is joined by guests Peter Fabor and Phil Mennie, Global Social Media Risk and Governance Leader at the large consulting and accounting firm PwC. Find out how Peter and Phil see our relationship with our work (and our homes) evolving.

Episode 2: We Work Together, So Why Not Live Together?

Digital Workplace Impact is a new podcast from the Digital Workplace Group, where we investigate and explore the ideas, practices and people impacting the new digital worlds where we work. The show is hosted by Paul Miller, CEO of the Digital Workplace Group and focuses on in-depth conversations with the people who are shaping the evolving digital workplace globally. Guests in the first episodes include Jessica Hunt from Adobe, Ephraim Freed from Riot Games, Peter Fabor of Surf Office, Phil Mennie of PWC, Kevin Olp from North Western Mutual and Linda Tinnert of IKEA – covering topics such as how to bring your true self to work; why work together when you can also live together - and how passionate people create compelling digital workplaces.

                                                  ----Host Bio----

Paul Miller is CEO and Founder of the Digital Workplace Group, co-author of 'The Digital Renaissance of Work - Delivering Digital Workplaces Fit for the Future' (Gower 2014), shortlisted as Management Book of the Year 2015, and author of the field-defining book 'The Digital Workplace: How Technology is Liberating Work (TECL 2012). He was ranked as one of the world's top 50 Social Employee Advocacy Leaders in 2015 and has given many inspirational keynote talks on the digital future of work to organizations including Microsoft, Google, Adobe, Wells Fargo and Oxford University. He was a Judge and Mentor for the Duke of York iDEA (Inspiring Digital Enterprise Awards) 2015. For five years Paul hosted the pioneering internet radio show Digital Workplace Live and IBF Live and is Executive Producer and host of 24-hour global experience Digital Workplace 24.

Intro Episode: Digital Workplace Impact

The fourth episode in our series of Digital Workplace Impact podcasts covers that most popular of buzzwords in digital workplace and collaboration circles – working out loud (or WoL as it’s often shortened to). To debunk the myths and help us get to grips with the practice of working out loud we’re joined by two pioneering female leaders in the tech space – Isabel De Clercq, Trendcatcher, Firestarter and Sparkle Architect at Kluwer Training, and Kelly O'Conor, Service Manager for Digital Workplace at Bank of New York (BNY) Mellon.

Episode 4:  Is it Really Noisy Working Out Loud?

In a world where robots are no longer just the preserve of the manufacturing line, developments in AI mean that some people find themselves being managed by a ‘roboboss’, whether they realize it or not. Could you work for a robot? Dan O’Hara, SVP Digital Workplace at Avanade, became an Uber driver in his spare time for firsthand experience. He talks to Paul Miller about what it was like to be hired, trained, directed and rewarded by a robot. Follow the discussion as they explore when an algorithm is preferable to a human, the future for robots and where that leaves us mere mortals.


Show notes, links and resources for this episode:

Pokémon GO http://www.pokemon.com/us/pokemon-video-games/pokemon-go/

The 'gig economy' is growing — and now we know by how much http://www.cnbc.com/2016/10/13/gig-economy-is-growing-heres-how-much.html

Gig economy: The Uberisation of work https://www.rec.uk.com/__data/assets/pdf_file/0004/311287/Gig-Economy-Infographic-July-2016.pdf

Uber’s First Self-Driving Fleet Arrives in Pittsburgh This Month https://www.bloomberg.com/news/features/2016-08-18/uber-s-first-self-driving-fleet-arrives-in-pittsburgh-this-month-is06r7on

Episode 5: My New Boss Is a Robot

Often, passion comes with devotion, drive and a determination to achieve great things. The questions we explore in this episode are what sparks a passion for work in someone and how can you harness this extraordinary energy to create a successful digital workplace experience? Linda Tinnert, an ardent fan of internal communications and responsible for internal digital channels at IKEA; and Kevin Olp, a champion of creating experiences and formerly a Director at Northwestern Mutual, have both transformed their organization’s impressive digital workplace. They talk to Paul Miller about cultivating curiosity, igniting those around them and nurturing the next generation.

Show notes, links and resources for this episode:

Intranet Love Affairs – DWG Report Executive Summary http://digitalworkplacegroup.com/resources/download-reports/free-summary-intranet-love-affairs/

Workplace by Facebook https://workplace.fb.com

How we organise the digital workplace at IKEA https://www.slideshare.net/Intranatverk/how-we-organise-the-digital-workplace-at-ikea

Episode 6: How Passionate People Create the Best Digital Workplaces

Traditional banks are striving to remain relevant and to provide an experience that the new generation expects. New, tech-savvy players in the market appear to have the edge. So how are some of the oldest banks doing? Well, in fact they’re doing pretty well.

Barclays’ Steven Roberts and Wells Fargo’s Christy Punch talk to Paul Miller about how the digital transformation came about; the unexpected benefits; and how, in the midst of all this technology, it’s still all about people.


Show notes, links and resources for this episode:

Digital Eagles: http://www.barclays.co.uk/DigitalEagles/P1242671738729

Digital Wings: http://www.barclays.co.uk/digital-wings

04/07/2017

Episode 7: Digitally Transforming Two of the World’s Oldest Banks

This episode explores how organizations are focusing on user experience in order to positively change the culture and working environment, and to engage and motivate employees. Our guests, Paul Boag, User Experience Designer, and Anil Kumar, Employee Experience Director at Verizon, have directed a raft of progressive UX initiatives. They share their insights and ambitions; explain why, in reality, UX isn’t always so straightforward; and explore how to overcome such challenges.


Show notes, links and resources for this episode:


How user experience debt bankrupts your digital workplace: http://digitalworkplacegroup.com/2014/07/11/how-user-experience-debt-bankrupts-your-digital-workplace/


Boagworld: https://boagworld.com/

Episode 8: Real-World Usability in the Modern Digital Workplace

When employees have the option to work wherever they choose, a physical workplace needs to offer more than just a desk and Wi-Fi. Karen Gill, Vice President, Workplace Strategy at Fidelity Investments, and Ryan Anderson, Director of Commercialization & Business Development, IoT, at Herman Miller, explain how to transform the physical workplace from somewhere you have to go to into somewhere you want to be.

They talk to Paul Miller about how biophilic design, sustainability and the Internet of Things are (just some of the matters) shaping the way we design and use successful physical workplaces.

Show notes, links and resources for this episode:

The Timeless Way of Building, Christopher Alexander: https://en.wikipedia.org/wiki/The_Timeless_Way_of_Building

A Pattern Language, Christopher Alexander: https://en.wikipedia.org/wiki/A_Pattern_Language
Biophilic Design: http://www.biophilicdesign.net/

Episode 9: Fusing the Digital and Physical Workplaces

As a society, we can get caught up in the excitement of advancing technology and forget to consider the repercussions. In this (darker) episode, we ask Brian Solis, analyst, futurist and author, whether work will cease to exist and how the next generation can prepare for an unpredictable future. He gives us his perspective on where we came unstuck, what’s holding us back and why we need to take control before it’s too late.

 

Show notes, links and resources for this episode:

The Codecademy: https://www.codecademy.com

Peter Thiel: https://en.wikipedia.org/wiki/Peter_Thiel

Andela: https://andela.com
Giving Good: http://givinggood.com

Episode 10: Brian Solis Peers into the Digital Darkness – and Sees (the)Light

Douglas Pamplin managed the rollout of BNY Mellon’s internal chatbot in July 2017. Since then, they have resolved more than 174,000 queries without the need for a human behind the help desk. How so? They started small; they identified the specifics that would simplify their processes and they perfected them.

Follow the conversation as Douglas tells us more about looking after 55,000 employees 24/7 and what’s next for BNY Mellon; shares his thoughts on the best use cases for virtual assistants; and explains why he’s nurturing the self-help culture within the organization.

Featuring: Douglas Pamplin, Head of IT Service Desk, BNY Mellon

Show notes, links and resources for this episode:   BNY Mellon’s Digital Workplace of the Year 2017 – why it won: https://digitalworkplacegroup.com/2017/09/27/bny-mellons-digital-workplace-year-2017-won/

Episode 40: Chatbots: Why small is beautiful, with Douglas Pamplin

Digital Workplace Impact

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