Read by Fred Dust

A former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful.  

Conversations are one of the most fundamental means of communicating we have as humans. At their best, conversations are unconstrained, authentic and open—two or more people sharing thoughts and ideas in a way that bridges our individual experiences, achieves a common goal. At their worst, they foster misunderstanding, frustration and obscure our real intentions.

How often do you walk away from a conversation feeling really heard? That it moved the people in it forward in some important way? You’re not alone. In his practice as a designer, Fred Dust began to approach conversations differently. After years of trying to broker communication between colleagues and clients, he came to believe there had to a way to design the art of conversation itself with intention and purpose, but still artful and playful. Making Conversation codifies what he learned and outlines the four elements essential to successful exchanges: Commitment, Creative Listening, Clarity, and Context. Taken together, these four elements form a set of resources anyone can use to be more deliberate and purposeful in making conversations work.

MAKING CONVERSATION by Fred Dust

Harper Audio proudly traces its roots back to 1952, when Dylan Thomas first recorded for our Caedmon label. For more than five decades, HarperAudio/Caedmon has been synonymous not only with distinguished poets reading their works, but also with equally distinguished authors and readers performing classic and contemporary texts.

MAKING CONVERSATION by Fred Dust

HarperAudio US