In this episode of Nine to Thrive HR, host Cindi Koetzle talks with Jessica Wright, Founder and CEO of Wright Workforce Solutions, about redefining what HR looks like for small and growing businesses. Jessica shares her journey from nonprofit leadership to building a thriving minority- and woman-owned firm that offers hands-on HR, payroll, recruiting, and strategy support to small businesses. Together, they explore how businesses can overcome challenges like delegation, resource access, and talent management—while staying mission-driven and prioritizing strategy and growth.

Scaling Smart: HR Support that Grows With You

In this episode of Nine to Thrive HR, host Cindi Koetzle chats with Carmen Amador, organizational psychologist and community lead at Oyster, about the evolving world of work. They explore the rise of fractional leadership roles, the value of flexibility, and how companies can strategically leverage part-time experts. As a bonus topic, Carmen offers a fresh perspective on women’s well-being and human centered leadership through an informed conversation on women’s menstrual cycles and alignment with work. 

Fractional, Flexible and Future-Ready: Redesigning Our Workplace

In this episode of Nine to Thrive HR, host Cindi Koetzle chats with Dr. Meesha Dogan, CEO of Cardio Diagnostics, to explore how AI and epigenetics are transforming cardiovascular health in the workplace. They discuss the ripple effects of heart disease on productivity, benefits costs, and team dynamics—and how employers can take a proactive role through technology-driven prevention and wellness strategies. With a focus on actionable insights and employee well-being, this episode offers HR leaders new ways to support health and retention across their organizations.

Matters of the Heart: A Business Case for Well-Being

Why are fast-moving teams moving away from full-time hires? In this episode, we speak with Yakov Filippenko, founder of Intch, a platform connecting professionals through intent-based, AI-powered networking. Yakov shares how part-time and project-based work is no longer a fallback option — it’s becoming the smart, strategic choice for startups, lean teams, and even big companies looking to stay flexible. We talk about the shift in mindset post-layoffs, the rise of global talent through nomad visas, and how hiring today is less about résumés and more about solving real business problems. From AI bias in recruitment to the hidden value of “non-traditional” candidates, this episode explores what hiring looks like when we stop playing by outdated rules.

Why More Teams Are Choosing Part-Time Talent, with Intch Founder Yakov Filippenko

In this episode, we sit down with Sharthok Chakraborty, a former HR practitioner turned tech executive to explore the evolving world of performance management and the growing role of AI in shaping the future of work. We discuss the inspiration behind founding Klaar, the challenges of building tools that solve real workplace problems, and how empathy and human judgment can be preserved in AI-enabled solutions.

From eliminating friction in performance reviews to ensuring insights turn into real action, we dive deep into the opportunities and risks AI presents for people leaders. Sharthok shares his vision for the next five years of performance management, the broader impact of AI in talent management, and what he hopes the future of work will finally get right, without losing what matters most.

Whether you’re an HR leader, a tech innovator, or simply curious about the intersection of people and technology, this conversation offers practical insights and forward-looking ideas to help navigate what’s next.

From HR to Tech: Sharthok Chakraborty on Reinventing Performance Management with AI

Payroll fraud is evolving and small and midsize businesses (SMBs) are in the crossfire. In this episode of Nine to Thrive HR, Steve Lenderman, Head of Fraud Prevention, unpacks the rising threat of payroll fraud and why SMBs are often the easiest targets. With schemes averaging $2,800 in losses per month and going undetected for over a year, the stakes are higher than ever.

Inside Payroll Fraud: How SMBs Can Fight Back Without Breaking the Bank

What can HR learn from a company with 350,000 independent agents and 8,000 employees spread across 100+ countries? In this episode of Nine to Thrive HR, host Cindi Koetzle sits down with Tanya Reu-Narvaez, Chief People Officer at Anywhere Real Estate—the umbrella behind brands including Century 21, Coldwell Banker, and Sotheby’s International Realty. Tanya shares how the organization moved from 92% in-office to a remote-first model and, counterintuitively, became more connected. She unpacks the practices that broke down brand silos—enterprise learning, cross-company teaming, ERGs with 20% active participation, “Focus Fridays,” and a common culture codified as The Anywhere Way—and how those choices drove retention to a five-year high. The conversation also explores reimagined onboarding via the new People Hub and practical wins with GenAI (think job descriptions in minutes), plus what’s next: “Next-Level HR,” a shift to People Enablement, human-centric leadership, and skills-based talent strategies. It’s a field guide to building connection at scale—remote, hybrid, or otherwise.

Scaling Connection: An HR Field Guide from Anywhere Real Estate

On this episode of Nine to Thrive HR, host Cindi Koetzle chats with Kerry Hecht, Founder and CEO of 10K Humans, to explore the powerful intersection of market research and HR. Drawing on decades in an empathy-driven research field and her experience as a small-business owner, Kerry explains how customer insights translate into people strategies: attracting the right candidates, strengthening engagement, and retaining talent. The conversation unpacks why validated feedback loops matter, how employee engagement correlates with customer satisfaction, and what to do about common pitfalls—stakeholder bias, “respondent fatigue,” and the gap between stated values and lived experience. Kerry highlights the rise of personalization at scale through data and technology, and offers practical ways HR can borrow from research playbooks—continuous listening, iterative refinement, and persona development (including AI-assisted personas) to bring workforce data to life. Whether you’re designing programs, influencing senior stakeholders, or steering change one “toothpick turn” at a time, this episode delivers actionable ideas to make organizations more human-centric and competitive.

Engagement In, Satisfaction Out: The HR-Customer Connection

Host Cindi Koetzle welcomes Robert Hargrove—author and founder of the Harvard Leadership Research Project, Masterful Coaching.  Hargrove offers a window into his current experiences of HR practitioners existing in organizations' pre strategic business partner model.  A bold reminder to continue the work of capability building to prepare, partner and perform alongside the business to elevate strategic HR roles into trusted, collaborative and valuable players.  After Hargrove shares his observations of underutilized HR professionals, they talk change management, crafting a shared vision and building alignment—the latter demanding far more time, intention, and relationship-building. If you are interested in learning more about the Strategic Human Resource Business Partner model certification course, check us out at hci.org

A Mixed Bag Session: Outdated HR, Change Management and Finding Alignment

Host Cindi Koetzle welcomes David Ly, CEO and Founder of Iveda, for a practical conversation on how AI is moving from buzzword to business-critical tool in HR, learning, and operations. Drawing on more than two decades in AI-powered video and vision technology, David explains why AI is suddenly “everywhere” now—affordable computing power, accessible interfaces, and off-the-shelf solutions—despite having been in the background of our lives for years in tools like streaming recommendations and automated data organization. He and Cindi explore how AI can transform onboarding and training by using video, computer vision, and augmented reality to capture best practices from tenured employees, provide real-time guidance to new hires, and act as a “force multiplier” for coaches and trainers. They also tackle employee concerns about job loss, reframing AI as a shift in roles rather than a replacement for humans, and discuss how better training, fewer errors, and faster support ultimately improve customer experience and ROI.

From Buzzword to Backbone: How AI Is Transforming Onboarding and Training

One of the hardest transitions you will make in your career is the transition from individual contributor to manager. In this episode of BetterU, we speak with Todd Hudson, Head Maverick, Maverick Institute about why new people leaders often have such a tough time and what they can do about it.
During this episode, you will:
Learn why first-time people managers often struggle

Discover how a lean approach to management activities can help you and your team become more productive

Get practical tips to help new managers start producing results right away
 
This podcast was made possible by HCI’s new certification course Empowering People Leaders, learn more at www.hci.org/epl-course

BetterU

New Managers A Lean Approach with Todd Hudson

Learn skills, mindsets, and behaviors to take work and life to the next level.