Name: Nuisance calls: when not to call triple zero by I AM 000
Duration: 6 min 55 s
Description: While it may seem obvious that the triple zero line is for emergencies only, call-takers do receive nuisance and hoax calls that can take them away from genuine emergencies. From false reports to people calling to know who won the footy, what might seem like just another call wastes triple zero and emergency services resources.

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On the 7 February 2009, what became known as the Black Saturday fires began. Over the following week, the state was ravaged by one of the worst fires in its history. ESTA’s fire operators recall their experiences on Black Saturday and in the days that followed.

Black Saturday: memories of a fire operator

While it may seem obvious that the triple zero line is for emergencies only, call-takers do receive nuisance and hoax calls that can take them away from genuine emergencies. From false reports to people calling to know who won the footy, what might seem like just another call wastes triple zero and emergency services resources.

Nuisance calls: when not to call triple zero

‘I AM 000’ is a podcast produced by Victoria’s triple zero service, the Emergency Services Telecommunications Authority (ESTA). It gives rare access to real life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.

Nuisance calls: when not to call triple zero

I AM 000

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