Name: When every second counts by I AM 000
Duration: 11 min 44 s
Description: Imagine you are hiking in the Grampians National Park, when suddenly you have chest pain and difficulty breathing. You call triple zero and the call-taker asks you “where do you need the ambulance?” When every second counts, would you know how to quickly and accurately tell the call-taker exactly where you are? Hear about the different techniques and tools that could help save a life.

On the 7 February 2009, what became known as the Black Saturday fires began. Over the following week, the state was ravaged by one of the worst fires in its history. ESTA’s fire operators recall their experiences on Black Saturday and in the days that followed.

Black Saturday: memories of a fire operator

Imagine you are hiking in the Grampians National Park, when suddenly you have chest pain and difficulty breathing. You call triple zero and the call-taker asks you “where do you need the ambulance?” When every second counts, would you know how to quickly and accurately tell the call-taker exactly where you are? Hear about the different techniques and tools that could help save a life.

When every second counts

‘I AM 000’ is a podcast produced by Victoria’s triple zero service, the Emergency Services Telecommunications Authority (ESTA). It gives rare access to real life triple zero calls and the people behind them. You will hear from the callers, patients, triple zero operators and emergency services, sharing their stories and experiences from each case.

When every second counts

I AM 000

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