How can we tap into the value of human communication? What are the insights we can glean using natural language processing (NLP)? How can NLP capture sentiment and tone?

In this episode of IBM thinkLeaders podcast, we are joined by guest Phil Anderson (Senior Offering Manager for the Watson Discovery Service) to learn about Watson Discovery and how NLP has evolved. We talk to Phil about how Watson Discovery can help you better understand business specific data and be more productive, along with hearing about the innovation needed to grasp the nuance of natural language.

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“Where natural language processing is, is it understands not just the words that are in there, but also the intent and also sentiment and the emotion and all the things around that that are too nuanced traditionally for computers to understand. And so when I talk of NLP, I really think of how you take those technologies of communicating human language, and understanding a real business need you can use to serve your customer.”

Capturing important insights in NLP w/ Watson Discovery’s Phil Anderson

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