Ideate.
Credit Card Terminals: “Screaming children… beating the terminal with bats.”
Show Notes

0:00 - Intro
1:00 - Street Interviews
2:30 - Why do we have to sign? https://twitter.com/marblefaun/status/920115293556477952
7:20 - Why aren't mobile payments sweet? https://twitter.com/jarlivingston/status/920298670444220417
11:30 - Standardization why are there so many payment terminals and how are companies like square and paypal able to make better terminal experiences https://twitter.com/justins_os/status/920118532762951680
18:15 - What’s the cost to update these POS systems? 
20:15 - Touchscreen vs physical buttons, which is better?
21:55 - Titular Line
24:10 - Consistency of user experience, why so varied? 
25:50 - Can user account profile be actually worth something?
27:50 - Why do we still use paper receipts? 
29:35 - User Experience principles Edward Rolf Tufte
https://en.wikipedia.org/wiki/Edward_Tufte
32:20 - What can we learn from the way other countries handle payments? https://www.nytimes.com/2017/07/16/business/china-cash-smartphone-payments.html 
34:20 - Our suggestions on what we would like to see different in the next few years

Twitter handles:
Podcast 
@ideateTeam
https://twitter.com/ideateTeam
Paul
@pbredenberg
https://twitter.com/pbredenberg
Hiromi
@halfwintr
https://twitter.com/halfwintr
Rob
@robfottf
https://twitter.com/robfottf
And soon… Aaron
@AdPlusVerb
https://twitter.com/adplusverb

1: Payment 💵 User Experience- Checkout

TV - How could it improve?
Episode 2 Show Notes

Why has the television viewing experience become so fragmented? What has led to the state of the way things are? Where is the TV experience headed? This episode we explore these questions and more. The answers proved to be more complex than we were expecting, they include power struggle, patents, and Artificial Intelligence.

0:00 - Intro The state of the television viewing experience 
0:05 - Jim Gaffiigan https://www.youtube.com/watch?v=Y21_ABDfNPg
1:50 - Tv shows cost a lot to produce, more than ever http://variety.com/2017/tv/news/tv-series-budgets-costs-rising-peak-tv-1202570158/
2:25 - The cost of advertising http://adage.com/article/news/costs-ad-prices-tv-mobile-billboards/297928/
2:45 - The Geico television show Cavemen https://en.wikipedia.org/wiki/Cavemen_(TV_series)
3:20 - 30 Rock Snapple product placement https://www.youtube.com/watch?v=b9hepxidZyo
4:00 - Lore podcast and Amazon prime tv series by Aaron Mahnke http://www.lorepodcast.com
4:20 - Game of Thrones season 7 pirating http://www.businessinsider.com/game-of-thrones-season-7-pirated-1-billion-times-torrents-streaming-muso-2017-9
9:00 - TV Guide Patent https://www.google.com/patents/US6396546?dq=6396546&hl=en&sa=X&ved=0ahUKEwj9vtS1msfXAhVCZCYKHUEgBCsQ6AEIKDAA
10:25 - Youtube TV review https://www.youtube.com/watch?v=_bC6HvS-ou4&feature=youtu.be&t=627
12:30 - The Onion’s new Netflix browsing service https://www.theonion.com/netflix-introduces-new-browse-endlessly-plan-1819595604
20:15 - “Why are remotes so awful?” on Slate.com  http://www.slate.com/articles/life/design/2012/06/the_history_of_the_remote_control_why_are_they_so_awful_.html
22:35 - Logitech Harmony remote https://www.amazon.com/dp/B014PDFP9S/ref=sspa_dk_detail_0?psc=1
23:20 - HDMI CNC (Consumer Electronics Control) https://en.wikipedia.org/wiki/Consumer_Electronics_Control

Twitter account: https://twitter.com/ideateTeam

2: Television 📺 User Experience - Entertainment

How can a car that costs $50,000 have such a terrible User Experience? How did we get here? Who has some ideas? And when will things get better?

https://twitter.com/ideateTeam

3: Car 🚘 User Experience - Driving

In this episode of Ideate we’ll be exploring the way we book flights, those dehumanizing TSA checkpoints, the contrast of airport lounges, and a love story from Alaska Airlines. What’s lead to the current experience? And what can we learn from our experience to make better experiences tomorrow?

0:00 - A few personal stories
4:10 - The first step of air travel 
11:00 - The Cunning and Mighty TSA
21:50 - The lure of the lounges
25:00 - What do the airlines want for travelers?
30:40 - Takeaways

https://twitter.com/ideateTeam

4: Air Travel ✈️ User Experience - Flying

In this episode we delve into the topic of the connected smart home. What will it take for everyone to have a home like The Jetsons?

https://twitter.com/ideateTeam

5: Smart Home 🏠 User Experience - Automation

Is there a shared experience between the setup of smart devices and a first visit to the gym? What can designers of smart home devices learn from personal trainers to craft better experiences for tomorrow?

https://twitter.com/ideateTeam

6: Smart Home 🏠 User Experience - Training

What can digital assistants learn from traumatic memories and…Abraham Lincoln?

7: Smart Home 🏠 User Experience - Assistance

What can the retail experience learn from sushi restaurants, Aaron's very own "Convenience Threshold Formula", symbiotic relationships, and Paul from 2009?

8: Shopping 🛍 User Experience - Retail

It’s not uncommon for us to ignore the impact of poor UX on our daily routine. A poorly designed app might make us miss a bus. A poorly designed door might make us look foolish. Often the effort required to right the wrong outweighs the cost. But in the case of education, a poorly designed experience has left millions of students disenfranchised, the nation with $1.5 Trillion in growing student loan debt, and employers with under-qualified candidates in the workforce. In this episode, we speak with four influencers who are fighting the battle on all fronts. In Discovery, they describe a problem that stretches from primary school, thru college, and right into the workplace. In Definition, we’ll isolate the players and their challenges. And finally, in Ideation, we’ll look at some ways to improve the UX of education in the future.

9: Education 👩‍🎓 User Experience – Students

Trailer

Come with us on a journey across seven states to find out how exploration is improving photos and overcoming prejudice.

10: Vacation 🏖 User Experience - Tourists

What do we want to get out of our experience with hospitals and doctors? How do connected devices play into each of our individual healthcare experiences? And how can we use machine learning to make sense of a massive amount of data?

11: Healthcare 🏥👩🏼‍⚕️ User Experience - Patients

How can French cooking methods improve the safety of your car? Why can’t you just settle on what movie to watch on Netflix? Why do you have to sign a credit card receipt for a pack of gum? This is Ideate. A podcast about the user experience of items we use every day. Hosted by The Smyth Group design team: Hiromi, Nikita, Aaron, Paul and Rob.

Ideate. A User Experience (UX) Design Podcast

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