Ideate.
Credit Card Terminals: “Screaming children… beating the terminal with bats.”
Show Notes

0:00 - Intro
1:00 - Street Interviews
2:30 - Why do we have to sign? https://twitter.com/marblefaun/status/920115293556477952
7:20 - Why aren't mobile payments sweet? https://twitter.com/jarlivingston/status/920298670444220417
11:30 - Standardization why are there so many payment terminals and how are companies like square and paypal able to make better terminal experiences https://twitter.com/justins_os/status/920118532762951680
18:15 - What’s the cost to update these POS systems? 
20:15 - Touchscreen vs physical buttons, which is better?
21:55 - Titular Line
24:10 - Consistency of user experience, why so varied? 
25:50 - Can user account profile be actually worth something?
27:50 - Why do we still use paper receipts? 
29:35 - User Experience principles Edward Rolf Tufte
https://en.wikipedia.org/wiki/Edward_Tufte
32:20 - What can we learn from the way other countries handle payments? https://www.nytimes.com/2017/07/16/business/china-cash-smartphone-payments.html 
34:20 - Our suggestions on what we would like to see different in the next few years

Twitter handles:
Podcast 
@ideateTeam
https://twitter.com/ideateTeam
Paul
@pbredenberg
https://twitter.com/pbredenberg
Hiromi
@halfwintr
https://twitter.com/halfwintr
Rob
@robfottf
https://twitter.com/robfottf
And soon… Aaron
@AdPlusVerb
https://twitter.com/adplusverb

1: Payment 💵 User Experience- Checkout

What can digital assistants learn from traumatic memories and…Abraham Lincoln?

7: Smart Home 🏠 User Experience - Assistance

It’s not uncommon for us to ignore the impact of poor UX on our daily routine. A poorly designed app might make us miss a bus. A poorly designed door might make us look foolish. Often the effort required to right the wrong outweighs the cost. But in the case of education, a poorly designed experience has left millions of students disenfranchised, the nation with $1.5 Trillion in growing student loan debt, and employers with under-qualified candidates in the workforce. In this episode, we speak with four influencers who are fighting the battle on all fronts. In Discovery, they describe a problem that stretches from primary school, thru college, and right into the workplace. In Definition, we’ll isolate the players and their challenges. And finally, in Ideation, we’ll look at some ways to improve the UX of education in the future.

9: Education 👩‍🎓 User Experience – Students

New Single from my upcoming album, scheduled to release later this month! Drop me a comment. Hope you all enjoy :)

follow Rob: https://soundcloud.com/rob-trahan

Listen on Spotify

Spiral (feat. Rob Trahan)

How can French cooking methods improve the safety of your car? Why can’t you just settle on what movie to watch on Netflix? Why do you have to sign a credit card receipt for a pack of gum? This is Ideate. A podcast about the user experience of items we use every day. Hosted by The Smyth Group design team: Hiromi, Nikita, Aaron, Paul and Rob.

1: Payment 💵 User Experience- Checkout

Ideate. A User Experience (UX) Design Podcast

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