We’ve launched a new series that will focus on the experiences customers have with retail, or in-person, service experiences. Listen in to this first episode during which host Rich Bongiorno, senior managing director at J.D. Power, sits down with Cody Wright and Young Han, J.D. Power consultants specializing in Retail, to discuss key tech trends, including the rise and reliance on seamless automated customer experiences like kiosk technology.

To read a recap of this episode, click here: https://blog.jdpa.com/globalbusinessinsights/the-rise-of-robots-in-retail

The Rise of Robots in Retail

On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: 

- Why claims are such a critical part of the customer relationship
- How premium increases have influenced satisfaction with the claims experience
- Specific focus areas for claims process improvement
- And more!

Hosted by: 
- Carolyn Kibat, Director, Marketing Automation & Strategy

Featuring: 
- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence
- Mark Garrett, Director, Insurance Intelligence

Auto Claims: The Latest Trends | Insurance Intelligence Podcast | Ep 8

This episode of the J.D. P ower Travel & Hospitality Podcast is all about this season’s hottest holiday travel trends! 

Here’s what we’re covering:
The DOT’s new automatic refunds rule and what it means for travelers.
The latest holiday travel trend data and what to expect this season.
Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the best deals—spoiler alert: it's cruises! 
How AI and biometrics are revolutionizing the rental car experience for a seamless journey.

Holiday Travel Trends | Travel & Hospitality Podcast | Ep 67

On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers: 

- The return to profitability
- Shopping and switching trends
- The rise of the importance of trust
- Claims bright spots
- And more!

Hosted by:
- Michael Vermillion, VP and General Manager, Insurance & Healthcare

Featuring:
- Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence
- Mark Garrett, Director, Insurance Intelligence
- Scott Quarderer, Managing Director, Insurance Intelligence

Biggest Stories of 2024 | Insurance Intelligence Podcast | Ep 9

Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! 

Episode topics:
- The soaring demand for air travel and hotels
- Potential airline mergers
- The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health)
- What’s next for prices?
- Workforce challenges
- Are EVs the next big thing in rentals?

2025 Industry Predictions | Travel & Hospitality Podcast | Ep 67

New year, new episode! Kick off 2025 with the latest episode of our Travel & Hospitality Podcast, where we dive into the trends shaping the industry and what lies ahead.

What we're talking about:

✈️ Holiday travel wrap-up: The end of 2024 saw a surge in air travel demand, but hotel bookings held steady.
🏨 Hotels in 2025: Will demand continue to plateau? Wave 2 of our hotel study data drops for subscribers on 1/14, revealing some intriguing insights—good news: customer satisfaction remains strong, even as demand fluctuates.
🚗 Rental cars spotlight: Early findings from our rental car study (available Jan. 22) highlight the vital role of staff interactions in driving customer satisfaction.

Holiday Travel Review + Look Ahead | Travel & Hospitality Podcast | Ep 68

On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025. 

This episode covers these topics and more: 
-- Shopping and switching trends
-- Digital channels for claims
-- The role of the Agent and training opportunities
-- Upcoming events including the AI + Insurance event (register here: https://hub.jdpower.com/ai-insurance)

Hosted by: 
Michael Vermillion, VP and General Manager, Insurance Intelligence

Featuring: 
Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence
Mark Garrett, Director, Insurance Intelligence
Craig Martin, Executive Managing Director, Insurance Intelligence

2025 Outlook | Insurance Intelligence Podcast | Ep 10

Here's the latest on airline lounges and hotel reward programs from our Travel and Hospitality podcast! 

✈️ Airline lounges: Lounges are booming, thanks to rewards credit cards. Travelers crave quiet spaces, free food and beverage and reliable Wi-Fi. What's on the horizon for lounges in 2025? 

Hotel rewards programs: Rewards programs can be a popular way to entice guests! To stay relevant, loyalty programs must evolve—personalization could be the game-changer.

Next up: Don’t miss our deep dive into Mobility as a Service (MaaS) in upcoming episodes!

Airline Lounges & Reward Programs | Travel & Hospitality Podcast | Ep 69

As we exit the hard market for auto insurance, how can brands ensure they hit their growth goals moving forward?

On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines.

Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11

Deep dive: Mobility as a Service (MaaS) is on the rise across the globe.

What is it? How are cities utilizing it? What does this trend mean for the future of rental cars? Dive into this month's Travel & Hospitality Podcast to find out the answers to these questions and more

Mobility as a Service (MaaS) | Travel & Hospitality Podcast | Ep 70

Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide?

Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the state of home insurance today, uncovering key pain points and revealing the strategies carriers need to enhance the customer experience.

The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12

J.D. Power is a global leader in consumer insights, advisory services, data and analytics.