As practices struggle to adapt to shifts in patient volume and changes in virtual visits, Sara Turley, chief of staff at Rush University Medical Center, has found success in this new normal by balancing the supply and demand of patient access. In this episode, Turley shares the strategic initiatives her practice has employed.

You can learn more insights on patient access at MGMA’s virtual healthcare event, the Medical Practice Excellence Conference, October 19-21. Register today at mgma.com/mpec20 

Additional resources discussed in this episode:
https://bit.ly/2SPuExM
https://bit.ly/2IjMAi6

Thanks to ABILITY Network and to UPDOX for sponsoring this week’s show.  To discover ways to enhance revenue through this pandemic and beyond, join ABILITY Network for a SPARK session on Monday, October 19 at 12:45 p.m. ET at the Medical Practice Excellence Conference.

 And with its combined services of electronic fax, secure texting, video chat and electronic forms, Updox helps healthcare providers get more done. Updox is offering MGMA members a 20% discount on your first 12 months. Visit info.updox.com/mgma to learn more! 

​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at podcasts@mgma.com, or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel.

MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.

Medical Practice Insights: Balancing the Supply and Demand of Patient Access

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.