Netcall's Chief Innovation Officer, Richard Farrell, and Trainer, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn.  They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a contact centre agent NOT a contact centre agent?

Netcall interview Ross McQueen - Blackburn With Darwen Borough Council

Netcall podcasts talk about our innovative technology which helps organisations to transform their customer engagement and enable digital transformation faster and more efficiently. For more information head over to https://www.netcall.com.

Netcall interview Ross McQueen - Blackburn With Darwen Borough Council

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