This episode recounts Denyse's negative customer experience with the Hilton hotel group, illustrating failures in their customer journey mapping. 

Three key lessons are developed out of this experience: 
1. The need to integrate all customer touchpoints
2. The importance of adequately addressing and resolving mistakes
3. Follow-up is necessary to ensure customer satisfaction. 

In conclusion, Denyse proposes two additional improvements to customer journey mapping: 
1. Incorporating customer emotions at each interaction
2. Personally experiencing the customer journey as a buyer

This discussion focuses on improving customer service and satisfaction by optimising customer journey mapping strategies.

Customer Journey Mapping Failures

This episode examines the qualities of excellent customer service, using a personal anecdote from Denyse about a positive experience she had with a cable company.

It represents the ideal "7 Ps" of customer service excellence: Private, Patient, Polite, Perceptive, Professional, Pragmatic, and Perseverant. 

Denyse contrasts this positive experience with the generally negative experiences of dealing with call centres, highlighting the importance of speed and empathy in resolving customer issues. 

She advocates for prioritising customer needs and emphasises the value of a responsive and understanding approach to customer service. 

In conclusion, Denyse suggests that the audience check out the C3Centricity customer service training services as a solution to improve business practices.

Token: Wi45kTzaLqGtmplkiGM6

The 7 Ps Of Customer Service Excellence

This episode of Marketing Deep Dives by Denyse emphasises the importance of direct customer observation for businesses seeking to improve understanding. 

It highlights the shortcomings of traditional market research and advocates for regular, informal interactions with customers. 

The discussion details five key rules for effective observation: attentiveness, objectivity, and contextual awareness. 

These rules, which Denyse proposes, aim to ensure accurate data collection and insightful analysis, which will ultimately improve products and services. 

The episode also stresses the need for cultural sensitivity in international settings and encourages the sharing of experiences to enhance understanding.

The 5 Rules Of Customer Observation

This episode presents five key strategies for enhancing insight development in marketing. 

It emphasises that insights rarely result from singular market research studies but require integrating diverse data and information. 

The process necessitates focusing on consumers' desired behavioural or attitudinal shifts, often involving emotional connections. 

Collaboration across departments is crucial for gaining diverse perspectives, leading to breakthroughs. 

Denyse concludes that insights frequently hinge on fundamental human truths, offering broad applicability, and can even be adapted across different categories.

Five Brilliant Ideas For Insight Development

The episode explores hyper-personalisation, a marketing strategy using AI and real-time data to create highly individualised consumer experiences. 

It details how this approach builds customer loyalty, boosts sales, and strengthens brand differentiation through tailored product recommendations and interactions across various touchpoints. 

The importance of data privacy and ethical considerations are also discussed, alongside examples of successful hyper-personalisation implementations from various global companies. 

Ultimately, the discussion concludes that hyper-personalisation is no longer optional but crucial for sustained success in today's competitive market.

Breaking The Glass Ceiling  7 Truths Smart Women Need To Know

The episode examines hyper-personalization in marketing, a strategy using AI and real-time data to create highly individualized customer experiences. 
The discussion highlights the importance of this approach for building brand loyalty, boosting sales, and differentiating in competitive markets. 

Denyse shares numerous examples from various companies and regions to illustrate successful implementations, emphasizing the role of data analytics and various technologies. 
The discussion also addresses ethical concerns surrounding data privacy and the potential for over-personalization. 
Finally, it concludes that hyper-personalization is crucial for future success in consumer engagement.



Why Hyper-Personalisation Matters in Delighting Your Consumers

⋆｡°✩testo⋆｡°✩
sto spendendo hunnids
yeah
(hunnids)
newjeans sarei Hanni
(what)
Hanni
la tua bitch mi vuole, cash ready
yeah 
(damn)
non ti facevo like that baby
(slut)
parlò di soldi, sono broke as fuck
yeah
parli di troie, ma chi te la da?
huh
se vuoi il feat hitta il moneygram
huh yeah
e la mia bi sembra Ashley Graham (ci tengo a specificare quella del remake di re4)
(what)
e la tua bitch I know she's ugly as fuck
(bleah)
sei un goofy, in giro fai danni qua e là :)
odi una bitch perché non la da >:(
odio sta bitch, perché me la da? ('-')?
(what)
Hanni 
Ha-Ha-Hanni
new-new-newjeans sarei Hanni
Hanni 
Ha-Ha-Hanni
new-new-newjeans sarei Hanni
Hanni
new-new-newjeans
Hanni
new-new-new-new-newjeans 
Hanni
Ha-Ha-Hanni
Hanni
Ha-Hanni

(potrei essermi perso qualcosa alla fine).

hanni

This is a discussion about C3Centricity's 2024 CPG blog post roundup. It highlights the most popular articles on consumer centricity. 
The top ten posts cover various aspects, including strategic change management, emotional intelligence in business, consumer delight, insight development, and measuring consumer experience. 
Several articles also address challenges of implementing consumer-first strategies and developing effective mission statements. 
In conclusion, the 2024 Top 10 CPG blog collection emphasises the importance of a consumer-focused approach for business success.



Клієнтський досвід як бізнес дисципліна

00:00:00 - El Caer De Los Pétalos
00:02:45 - Un Sueño No Bienvenido
00:06:16 - El Cuentacuentos
00:09:18 - Una Lágrima En El Destino feat. Leo Rizzi
00:12:44 - Algo En Mí Partió Con Tu Marcha
00:16:04 - Lluvia De Penumbra
00:17:02 - La Bailarina A La Orilla Del Alma
00:20:02 - La Marcha De Los Monstruos feat. Mda
00:22:39 - Corazón De Nube feat. Saramalacara
00:26:15 - Vuela X Mí feat. Ambik
00:29:13 - Los Bruma feat bosco herrero, Mejiias
00:33:24 - Hijo De Puta feat. La Élite
00:34:25 - El Sellador feat. Sticky M.A.
00:37:07 - Tan Tan
00:40:09 - Las Bestias feat. Zell, Clutchill
00:44:16 - La Matriarca
00:46:56 - Starina Club
00:50:40 - El Día En El Que El Árbol Ardió
00:52:05 - El Lago Del Alma
00:54:24 - Cría Cuervos
00:57:27 - El Autor De Todos Tus Delitos feat. Julieta
01:01:40 - Hijos Del Sol
01:03:18 - El Titiritero
01:06:42 - Carta A Mi Hija
01:09:39 - El Retorno De Los Pétalos



Rojuu - Los Sueños De Nube (Álbum Completo)

viyah - cx (prod yungdni) #thewalkingdead

💀 [Купить бит] ➝ https://101beat.com/ru/beat/4l1tt1 
🎀 [  Тг ] ➝ https://t.me/DanyaPivoMaster4005 
✨ [Профиль 101 Beat] ➝ https://101beat.com/ru/profile/5316  

📌[Exclusive] | WAV |-1000 RUB
📌[Exclusive] | TRACKOUT |-1500 RUB

| 145 BPM | PLUGG | ELECTRIC TRAP | ARHIVCORE | - [)_[) +

We nemen je mee naar de tweede editie van de Gouden Vink. Elf teams gingen de uitdaging aan om de beste CX-strategie te ontwikkelen voor een realistische klantcase.

Je krijgt een mini-college van Kees Kerkvliet, customer experience-expert, over customer journey mapping. Hij benadrukt het belang van het valideren van aannames bij echte klanten en gaat in op het verschil tussen de experiencing self en de remembering self bij klantervaringen.

Sabine Oosterholt van VodafoneZiggo licht de klantcase toe waarmee de teams aan de slag gingen. Het ging om een klantreis rond het oriënteren, kopen en installeren van een nieuw internet- en televisiepakket. De focus lag op een persona genaamd Thomas, een vader van drie kinderen met wifi-problemen thuis.

Arne van Weenen vertelt over het hoe en waarom van dit event, Tinne van den Broeck deelt waar zij als jurylid op let en natuurlijk spreken we met verschillende deelnemers en de winnaars!

Podcast De Gouden Vink 2025

DORE with eeffoc and crazy niga 5

scene w/ @77myth

Down Syndrome Mafia 3

︎︎ ︎︎︎︎ ︎︎ઉહ, ઉહ, ગ્ર-ર-રા!
જુલો, આર-રેક્સ મેળવો
અહ, અહ, અહ, અહ (ચહેરો)
ઉહ, મેં તમારી ચિકને ગડબડ કરી, ઉહ, અરે
ઓહ, ઓહ, એસ્કેરે!
અરે, વાહ!

[કોરસ]
હું પશ્ચિમ છોડું છું, યુ! હું પશ્ચિમ છોડું છું, યુ!
હું પશ્ચિમ છોડું છું, યુ! હું પશ્ચિમ છોડું છું, આહ!
હું પશ્ચિમ છોડું છું, ઉહ! હું પશ્ચિમ છોડું છું, આહ!
સમગ્ર યુએસ ઉદ્યોગ મારા ડિક પર છે, હું (હાહા!)
હું પશ્ચિમ છોડું છું, યુ! હું પાશ્ચાત્ય છું, હે!
હું પશ્ચિમ છોડું છું! (એસ્કેરે!) હું પશ્ચિમને છોડી રહ્યો છું, હે!
હું પશ્ચિમ છોડું છું, યુ! હું પશ્ચિમ છોડું છું, આહ! (વાહ, વાહ)
સમગ્ર યુએસ ઉદ્યોગ મારા ડિક પર છે, હું (વાહ, વાહ) 
๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋๋ືືືືືືືືືືືືືືືືືືືືືືືຶຶຶຶຶຶຶຶຶຶຶຶຶຶຶຶຶຶຶຶຶ ︎︎︎︎ ︎︎ * ҈҈҈҉҉҉҉҈҈҈҈҈҉҉҉҉҈҈҈҉҉҉҈҈҈҉҉҉҈҈҈҈҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҈҈҈҈҈҈҈‌҉҉҉҉҈҈ًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍّّّّّّّّّّّّܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑ๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊ܻܻܻܻܻܻܻܻܻܻ݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆ܻܻࣩࣩࣩࣩࣩࣩ࣯ࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩ֟֟֟֟֟֟֟֟֟֟֟֟֟֓֓֓֓֓֓֓֓֓֓֓֓֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֓֓֓֓֓֓֓֓֒֒֒֘֘֘֘֘֘֘֗֗֗֗֗֗֗֗֗֗֗֗֗֗֗ؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؕؕؕؕؕؕؕؕؕؕؕؖؖؖؖؖؖؖؖؖؖؖٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞ٘ۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛܺܺܺܺܺܺܺܺ݉݉݉݉݊݊݊݊݊݊݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅ࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤ
[શ્લોક]
હું પશ્ચિમ છોડું છું-તે સાચું છે. હું ઓબામા પત્ની ગડબડ.
મને ટ્રમ્પની દીકરી દ્વારા ચૂસવામાં આવ્યો, યુએસએ નોકઆઉટ, યુ!
કરી હું શું કરવા માંગો છો, કમ અધિકાર તેના ভগ
તમે મને ચૂસી જો તમે તેના હોઠ સ્પર્શ (હા હા હા)
આ બેને ફરીથી ગડબડ કરી (હા), મને"આસપાસ મિત્ર" ની જરૂર નથી
તેઓ પર લખી Instagram, પૂછવા માટે વાહિયાત તેમના bitches (ઓહ હા)
'હું તને ઓળખતો નથી, પણ તને મારા વિશે ખબર છે.
'મેં મારા કરતાં વધુ ખરાબ માણસ ક્યારેય જોયો નથી.  * ҈҈҈҉҉҉҉҈҈҈҈҈҉҉҉҉҈҈҈҉҉҉҈҈҈҉҉҉҈҈҈҈҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҉҈҈҈҈҈҈҈‌҉҉҉҉҈҈ًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًًٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍٍّّّّّّّّّّّّܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑܑ๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊๊ܻܻܻܻܻܻܻܻܻܻ݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆݆ܻܻࣩࣩࣩࣩࣩࣩ࣯ࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩࣩ֟֟֟֟֟֟֟֟֟֟֟֟֟֓֓֓֓֓֓֓֓֓֓֓֓֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֒֓֓֓֓֓֓֓֓֒֒֒֘֘֘֘֘֘֘֗֗֗֗֗֗֗֗֗֗֗֗֗֗֗ؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؖؕؕؕؕؕؕؕؕؕؕؕؖؖؖؖؖؖؖؖؖؖؖٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞٞ٘ۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛۛܺܺܺܺܺܺܺܺ݉݉݉݉݊݊݊݊݊݊݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅݅ࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣧࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣨࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤࣤ
વડોદરાથી વડોદરા સુધીના યુવાનોનો અવાજ
ઇરેમેલ, ઓરોરા ગેંગ, રેપ રમત વાહિયાત, અમે રમી રહ્યાં નથી (ચહેરો, ચહેરો, ચહેરો, ચહેરો)
ચહેરો, ચહેરો, યુવાન ચહેરો!
હું ઇરેમેલ છું, ઓરોરા ગેંગ
આવો

РУУУШ наживо – це подкаст, в якому ми говоримо про маркетингові інновації в широкому розумінні: бренд-стратегії, ефективність комунікацій, людиноцентричність і нові маркетингові фреймворки. Від засновника школи інноваційного маркетингу РУУУШ.

MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers.
In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe.
Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨‍💼👩‍💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé

Si legge catalessi :)
@cxtxlessi


la roba nuova sta solo su spotify e compagnia bella che qua ho hittato il massimo degli upload senza pagare$

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