Customer service is a key application for bots—one of the first that we think of when we imagine a world full of AI-enabled conversational interfaces. In this episode of the O’Reilly Bots podcast, Pete Skomoroch and I talk with the founders of two companies that have developed bots to help consumers and companies talk to each other.

Michael Schneider, Rachel Law, and Alyx Baldwin on Customer Service With Bots

B2X Live is the podcast for customer care professionals brought to you by B2X. B2X is the leading global provider of end to end customer care solutions for mobile and IoT devices. Founded in 2007, B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior after sales service experience.

O'Reilly Media spreads the knowledge of innovators. At O’Reilly, a big part of our business is paying attention to what’s new and interesting in the world of technology. We have a pretty good record at having anticipated some of the big technology developments in recent history. For instance, we launched the first commercial Web site, GNN, in 1993; we organized the meeting at which the term “open source” was first adopted; we were early investors in Blogger, which helped launch the blogging revolution; and more recently, our Web 2.0 conference launched a world-wide meme. We call this predictive sense the “O’Reilly Radar.” And while we’re certainly not always right, we are, at least, good at making interesting guesses.

Our methodology is simple: we draw from the wisdom of the alpha geeks in our midst, paying attention to what’s interesting to them, amplifying these weak signals, and seeing where they fit into the innovation ecology. Add to that the original research conducted by our Research team, and you start to get a good picture of what the technology world is thinking about.

Michael Schneider, Rachel Law, and Alyx Baldwin on Customer Service With Bots

O'Reilly Radar