In this interview, Tim Craig and fellow Googler Gustavo Franco, a site reliability engineer (SRE), discuss the wide range of events that qualify as “incidents;” the need for a conscious, robust, and well-defined process for understanding them; the role of training; and how to get buy-in from management so you can spread incident response training throughout an organization.

Taming Chaos: Preparing for Your Next Incident

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Taming Chaos: Preparing for Your Next Incident

O'Reilly Radar