While I was in Beijing for Strata + Hadoop World, several people reminded me of the chatbot Xiaoice—one of the most popular accounts on the Chinese social media site Weibo. Developed by Microsoft researchers, Xiaoice comes with a personality and is able to engage users in extended conversations on Weibo. These types of capabilities highlight that in an attention economy, systems that are able to forge an emotional connection will garner more loyalty and engagement from users.

In this episode of the O’Reilly Data Show, I sat down with Rana el Kaliouby, co-founder and CEO of Affectiva, one of the leading experts in emotion sensing systems. We talked about the impact of deep learning and computer vision, Affectiva’s large facial expression database, and privacy and ethics in an era of multimodal systems.

The Importance of Emotion in AI Systems

O'Reilly Media spreads the knowledge of innovators. At O’Reilly, a big part of our business is paying attention to what’s new and interesting in the world of technology. We have a pretty good record at having anticipated some of the big technology developments in recent history. For instance, we launched the first commercial Web site, GNN, in 1993; we organized the meeting at which the term “open source” was first adopted; we were early investors in Blogger, which helped launch the blogging revolution; and more recently, our Web 2.0 conference launched a world-wide meme. We call this predictive sense the “O’Reilly Radar.” And while we’re certainly not always right, we are, at least, good at making interesting guesses.

Our methodology is simple: we draw from the wisdom of the alpha geeks in our midst, paying attention to what’s interesting to them, amplifying these weak signals, and seeing where they fit into the innovation ecology. Add to that the original research conducted by our Research team, and you start to get a good picture of what the technology world is thinking about.

The Importance of Emotion in AI Systems

O'Reilly Radar