The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss.

Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. 

At first only the channel of last resort –  when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. 

The goals for this podcast are to:
•	Learn from other brands that we think are doing social care well
•	Share learnings with you
•	Increase the overall competency of the industry in the social care space  

And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.

Der Podcast ist umgezogen -> bitte https://kassenzone.podigee.io/ abonnieren oder direkt bei iTunes / Spotify....

Booking contact: waxwreckazofficial@gmail.com

Wax Wreckaz are a DJ-/production-outfit hailing from Austria, to be exact: from Innsbruck. A small city surrounded by mountains, green meadows filled with cows in summer and loads of snow and thousands of tourists in winter. The crew consists of Busy Fingaz, Juwee, Fu and Sensay. Four music lovers that although growing up with different social backgrounds - ranging from punk rock-loving-skateboard-kid to being a conductor's offspring with classical music education - the four of them finally met in the year 1999 in a graphic design school and the rest is history. 

Their skillful, handcrafted DJ-sets on four turntables and two mixers are packed with gimmicks, live-remixes and unique versions of songs that you won't hear anywhere else. Their roots are obviously in the hip hop culture, but the musical range of their sets reflects their eclectic background and results in bass-heavy sets, that already turned dancefloors upside down from Munich to Managua and beyond!

Besides club and festival gigs, Wax Wreckaz made a name for themselves with releases on some of the most hyped labels on the planet. The songs released on Top Billin, Jeffree's (Mad Decent) and Crispy Crust Records were supported by some of the biggest DJs worldwide and "High Grade" even ended up on the in-game soundtrack of "NBA Live 14" and in Diplo's Viceland TV show "What Would Diplo Do? (2017). On the side Redman grabbed the riddim and made "High 2 Come Down" from it, which was released on his album "Mudface". Also radio DJs had nothing but love for the exquisite songs and mixes of the Innsbruck based crew, which resulted in airplay around the world – from the USA to Canada, India, Trinidad Tobago, UK (BBC Radio1 Xtra, Capital XTRA, Kiss FM), France, Germany (Radio Fritz, N-JOY XTRA, egoFM), Austria (FM4) to Russia and Australia.

Roman Melzer is following