this is why comcast doesn't do customer service anymore, they have nothing to offer since they own a monopoly so they abuse their customers with overcharges and harrassing agents.

the agents have like 30-60 calls per day and they're jobs rely on their aquisition and de-cancellation rates, the company is corrupt to the bones

I wonder if the agent is a direct employee of Comcast or a third-party vendor.

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Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

Updates:
7/15 - Comcast has issued an apology: http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call
7/16 - I have continued to reiterate publicly that I do not want Comcast to terminate the rep, and that I believe the call itself belies a deeper, systemic dysfunction:
https://twitter.com/ryan/status/489576392250519552
https://twitter.com/ryan/status/489576399636676609
https://twitter.com/ryan/status/489576406301413376

Comcastic service disconnection (recording starts 10 mins into call)

The diary of a girl in the 1980s who-- forbidden to go out on dates-- resorts to finding love via the phone. To learn more about Mortified visit getmortified.com.  The Mortified Podcast is a proud member of Radiotopia from PRX. 

02 Sakena: Mr. Telephone Man

The immovable force meets the store-bought object, as Jim Sterling and Digital Homicide face off. The studio, having finally had enough of my antics, demanded an interview and yelled at me about my cowardice. My audience demanded I rise to the occasion, and rise I did. 

Listen as Digital Homicide talks over me, attempts to use mad scientist tropes to prove I'm a bad person, tries to invent a conspiracy theory about me, and claims there's no difference between The Jimquisition and The Slaughtering Grounds.

Well... it's something to listen to, I suppose. 

Special: Jim Sterling And Digital Homicide Hash It Out

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Why must we mourn Art? Where did Christopher Lambert get his wig? Should Goro have gone out like that? This is a movie with a lot of questions. 

Let's enjoy! 

The Spin-off Doctors: Mortal Kombat

BLOOD

Scientist.

Fans and journalists embark on a seven-show tour with Rihanna... in seven countries, over seven days, on a Boeing 777, to celebrate her seventh album in seven years. Did we mention this happened seven years ago?

Fasten your seat belts, it’s time for liftoff... 

Special thanks to Kristen Gwynne, Lawrence Bull, and Elizabeth Nakano.

Produced by John Fecile, original score by Renzo Gorrio

#rihannaplane

Comcastic service disconnection (recording starts 10 mins into call)

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