Jesus Christ this was painful to listen to as a previous call center rep. Next time just ask for his supervisor instead of wasting your time or hang up and get another agent.

Sounds from Thursday night

- Tell us something we don't know!
- Stranger Things ROCKS "Master of Puppets"
- An Iowan on Jeopardy? (Waukee!)
- What's next for the Big 12?

Stranger Things ROCKS "Master of Puppets"!

Souvenirs

Luminescence

At Made by Google '22, Google unveiled its latest Pixel lineup with the Pixel 7 and Pixel 7 Pro powered by Google's 2nd-gen mobile chip, the Tensor G2, powering more AI and machine learning features like Super Res Zoom, Photo Unblur, Cinematic Blur. Also announced was Google's first smartwatch, the Google Pixel Watch, with Fitbit's health and fitness expertise, and shared some details on the Pixel Tablet with a charging speaker dock coming in 2023. 
Hosts: <a href="https://twit.tv/people/leo-laporte">Leo Laporte</a> and <a href="https://twit.tv/people/ron-richards">Ron Richards</a> 
Download or subscribe to this show at <a href="https://twit.tv/shows/twit-news">https://twit.tv/shows/twit-news</a>. 
Get episodes ad-free with Club TWiT at <a href="https://twit.tv/clubtwit" rel="payment">https://twit.tv/clubtwit</a>

TWiT News 386: Made by Google 2022

Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

Updates:
7/15 - Comcast has issued an apology: http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call
7/16 - I have continued to reiterate publicly that I do not want Comcast to terminate the rep, and that I believe the call itself belies a deeper, systemic dysfunction:
https://twitter.com/ryan/status/489576392250519552
https://twitter.com/ryan/status/489576399636676609
https://twitter.com/ryan/status/489576406301413376

Comcastic service disconnection (recording starts 10 mins into call)

We're back and working on the basis that not all TV shows are brilliant. Of course that depends on your opinion.

Check out our other shows on Simply Syndicated, they're all over SoundCloud.

S2E9 Say Yes to the Dress

Daredevil Season 2 is almost upon us and that means a new iteration of The Punisher, one of the most mangled and misrepresented characters in Marvel cinematic history! To help us wade through Frank Castle's movie graveyard, Lon Strickland comes on the show to argue that Dolph Lundgren's 1989 version is the best so far! Beyond that, we talk about Spider-Man dropping in on the 'Captain America: Civil War' trailer, the state of animation in the USA and what it was like for Lon to work at Machinima during their heyday!

Geekscape 402: Punishing The Guilty With Lon Strickland!

임재범 - 비상 (cover)

2.MR.DUBSAC-Aka.Amen - Ra.WSABC.So Im Tryin To Stay AsSomethin.As Forever Greener & Greener.Pt.2.mp3

90elf-Reporter Andreas Mann mit den letzten Minuten zwischen Borussia Dortmund und dem FC Malaga

Comcastic service disconnection (recording starts 10 mins into call)

ryan.block

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