This week as our Schulz gets ready for his big night at Radio City in NY, Charlamagne, Wax, and Nyla held down the pod and discussed some debatable media topics that happened this week. But first, Nyla kept it real with Unc and expressed how sometimes tone matters than what is really being said out of a person's mouth, which Uncle Charla is understanding. Next, they get into a somewhat heated debate about Cam Newton's recent comments about the difference between a bad b*tch and wifey material, which randomly turned into a discussion about men and their prostate. Lastly, they finish the episode off with some "Ask and Idiot" questions.

Pose 4 The Camera Flick Flick

Riptide

Dawn Patrol

Sun Sets West

In today’s episode, we sat down with Intercom VP EMEA of Sales Sanj Bhayro to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.We're hiring: https://www.intercom.com/careersSee Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

Sanj Bhayro on creating the right foundation to help businesses scale

Souvenirs

Luminescence

Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

Updates:
7/15 - Comcast has issued an apology: http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call
7/16 - I have continued to reiterate publicly that I do not want Comcast to terminate the rep, and that I believe the call itself belies a deeper, systemic dysfunction:
https://twitter.com/ryan/status/489576392250519552
https://twitter.com/ryan/status/489576399636676609
https://twitter.com/ryan/status/489576406301413376

Comcastic service disconnection (recording starts 10 mins into call)

This is a series about what happens when someone who knows nothing about business starts one. It's called StartUp.  In episode one, Alex Blumberg botches his pitch to Silicon Valley billionaire Chris Sacca.

#1 How Not to Pitch a Billionaire

Have you ever spent an entire day at work feeling really busy, checking emails, reading your news feed -- and at the end of the day you realize, "Man, I really wasn't all that productive." You felt busy but your brain was fuzzy and didn't end up doing all that much. 

If that sounds familiar, today's show is for you. My guest, Cal Newport, has a new book out called Deep Work: Rules for Focused Success in a Distracted World. I'm not joking when I say this has been a life-changing book for me. We talk about the principles of deep work, plus the nuts and bolts of being more focused with your day. 

#168: The Value of Deep Work in the Age of Distraction

La masturbation est plutôt silencieuse ? D'accord, mais ça n'a pas empêché Internet et la bande dessinée de lui inventer une onomatopée : fap. L'histoire pourrait s'arrêter à cette simple signalétique masturbatoire sans importance. Sauf que sur Internet ce n'est jamais simple, et que toute culture crée une contre-culture. Ainsi, le fap a généré le NoFap, mouvement anti-masturbatoire destiné à faire reprendre en main leur vie aux hommes... à condition qu'ils n'y mettent plus les doigts.
Sex and sounds, le podcast de Maïa Mazaurette, tous les mardis
Enregistrements : 28 octobre 17 - Mixage : Arnaud Forest - Texte & voix : Maïa Mazaurette

Comcastic service disconnection (recording starts 10 mins into call)

ryan.block