Is it time to listen to respond or listen to learn? It depends on the situation, says Sylvia Long-Tolbert, PhD, founder of Know More Marketing and a speaker at the GSX Game Changer panel on navigating global mistrust. In this bonus GSX Daily episode of the SM Highlights podcast, sponsored by South Dakota, learn how to practice and leverage soft skills to drive more effective and impactful crisis preparation, response, and recovery by connecting authentically with internal and external stakeholders. 

Resources
Learn more about this episode’s sponsor, the South Dakota Governor’s Office of Economic Development: https://www.freedomworkshere.com/ 
Interested in the GSX Game Changer sessions? See the lineup here: https://www.gsx.org/game-changer/ 
How does reputation management intersect with security? Check out Security Management’s dive into this topic from February 2023: https://www.asisonline.org/security-management-magazine/articles/2023/02/reputation-security/ 
More interested in crisis leadership and communication? Try Security Management’s coverage here: https://www.asisonline.org/security-management-magazine/management/2023/leading-through-crisis--change/ 
Want to learn more about GSX? Visit our site here: https://www.gsx.org/

GSX Daily: Does Authenticity Outweigh Technical Knowledge During a Crisis?

Security Management Highlights brings the security professional expert interviews and information on the most critical industry topics. Join host Brendan Howard as he interviews thought leaders and industry professionals, as well as editors from the magazine.