'Understanding Empathy' is a recording I made at 'Opening the Door on Design Ethnography' 8/12/2010

Tina Basi was part a research team at ESRO, working on a project in partnership with The Design Council and Youth Justice Board on the design of Young Offender Institutes.
In their workshops with stakeholders, they encouraged their client to empathise with the service user experience of prison.

The team found a creative way of helping their clients understand their research.

understanding empathy

servicejunkie