In today’s dynamic commercial real estate environment, loan servicers are playing an increasingly strategic role in balancing complex deal structures and evolving borrower expectations, with a growing focus on innovation. From multifaceted private equity transactions to portfolio-level SASB deals, servicing professionals are leveraging both expertise and creativity to meet the demands of a more sophisticated market. At the same time, advancements in AI, automation, and managing cybersecurity are creating new opportunities to enhance efficiency, transparency, data and information safety, and the overall borrower experience.

In this episode, Jan Sternin, senior vice president and managing director at Berkadia, joins Katie Schwarting, chair of Seyfarth’s Servicing & Special Servicing practice, to discuss current market trends, the transformative role of technology in servicing, and more.

Read the full transcript of the episode here: https://www.seyfarth.com/dir_docs/podcast_transcripts/ThePropertyLine_Rethinking_Servicing_Balancing_Innovation_and_Experience.pdf

Rethinking Servicing: Balancing Innovation and Experience

The Property Line is a brief and lively discussion of the biggest issues facing the commercial real estate industry. The podcast will deliver insights from Seyfarth’s real estate lawyers and other industry leaders on current market trends and how they impact all facets of commercial real estate.

Rethinking Servicing: Balancing Innovation and Experience

Seyfarth's The Property Line