The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life both before and after dispatch. 


For Your Information: 
The Raspy Dispatcher website: https://www.theraspydispatcher.com/ 

Secure the Bag with Amanda Kotroski: https://www.buzzsprout.com/2041682/12370157-secure-the-bag-amanda-kostroksi  

The Three Week Dispatcher with Hannah Flores: https://www.buzzsprout.com/2041682/11354604-the-three-week-dispatcher-hannah-flores 

Life After the Headset with Casey Rives: https://www.buzzsprout.com/2041682/11744832-life-after-the-headset-casey-rives

Stay Raspy with Ashley Valenzuela

Jason and Kathy Lott, founders of the Thin Gold Line Foundation, talk about Jason’s experience as an emergency dispatcher with PTSD and the resources their organization provides for other dispatchers. 
 

For Your Information: 
The Thin Gold Line Foundation website: https://www.thethingoldlinefoundation.com/ 

WarFighter Advance website: https://www.warfighteradvance.org/

Supplementary reading: The Healthy Dispatcher by Adam Timm and The Resilient 911 Professional by Jim Marshall

The Thin Gold Line Foundation with Jason and Kathy Lott

Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions. 

For Your Information: 

Cait’s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch  

Manatee County Sheriff’s Office: https://www.manateesheriff.com/  

Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/

Personalizing the Police Protocol with Cait Welch

A group of new IAED Instructors discuss their experiences taking the EMD and EFD Instructor courses. The guests are Miguel Garcia and Nicole Smith with the Sarasota County Fire Department in Florida, Bernhard Eisenbock with Notruf Niederösterreich in Lower Austria, Brooke Dittfurth with Acadian Ambulance Service in Texas, Joanna Overton with El Paso Regional Communications Center in Texas, and Diane Verrault with Groupe Alerte Santé in Quebec. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying.

For Your Information: 
Miguel’s segment—1:33 
Nicole’s segment—11:35 
Bernhard’s (Bobby’s) segment—21:48 
Brooke’s segment—32:20 
Joanna’s segment—44:47 
Diane’s segment—55:52 

Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad  

Listen to recent graduates of the Instructor Academy talk about their experiences: https://www.aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson  

Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org

Fledgling Instructors

Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers. 

For Your Information: 
The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/  
Check out Dr. Bartlett’s Instagram page: https://www.instagram.com/doctorbrookephd  

New tracks tagged #911 dispatcher