The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life both before and after dispatch. 


For Your Information: 
The Raspy Dispatcher website: https://www.theraspydispatcher.com/ 

Secure the Bag with Amanda Kotroski: https://www.buzzsprout.com/2041682/12370157-secure-the-bag-amanda-kostroksi  

The Three Week Dispatcher with Hannah Flores: https://www.buzzsprout.com/2041682/11354604-the-three-week-dispatcher-hannah-flores 

Life After the Headset with Casey Rives: https://www.buzzsprout.com/2041682/11744832-life-after-the-headset-casey-rives

Stay Raspy with Ashley Valenzuela

Tracy Eldridge discusses the history and mission of her company, “On Scene First,” and promotes using DISC model for more effective communication inside and outside the center.

For Your Information: 
​​​​​​​On Scene First: https://www.onscenefirst.com/

The Platinum Rule with Tracy Eldridge

Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions. 

For Your Information: 

Cait’s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch  

Manatee County Sheriff’s Office: https://www.manateesheriff.com/  

Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/

Personalizing the Police Protocol with Cait Welch

Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers. 

For Your Information: 
The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/  
Check out Dr. Bartlett’s Instagram page: https://www.instagram.com/doctorbrookephd  

Explaining and Exploring Moral Injury with Dr. Brooke Bartlett

Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it’s structured. She also discusses some unanticipated benefits to the community that have come from it. 

For Your Information: 
Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education 

Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team

Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux

BarbaraQuesada_911Operator

Nicole Snell, CEO of Girls Fight Back, discusses the importance of boundaries and empowerment in your role as an emergency dispatcher. She outlines some steps for healthy communication and how one person adopting these strategies can influence the whole center.

For Your Information: 
Check out Nicole’s website: https://www.nicolesnell.com/   
Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolesnell/  
Watch Nicole’s Tedx Talk: https://www.youtube.com/watch?v=_UETjFX0ErU&ab_channel=TEDxTalks  

Dispatching for Yourself with Nicole Snell

I bring words to life, and life to words. Like what you hear? Need professional narration or voiceover services for your next project? Contact me at barbara@thevoiceofbarbara.com

New tracks tagged #911 operator