In this episode of The Broadband Bunch, recorded live at SCTE Tech Expo 2024 in Atlanta, host Joe Coldebella chats with Roy Pereira, Assistant VP of Digital Technology at Cox Communications, about the transformative impact of AI in broadband. This episode explores how AI is enhancing network performance, improving customer experiences, and reshaping the telecom landscape. Roy shares insights on balancing innovation with regulation, AI’s role in predictive maintenance, and what the future holds as AI becomes central to broadband technology.

Exploring the AI Revolution in Broadband with Cox’s Roy Pereira

In this episode of The Broadband Bunch, host Brad Hine welcomes Elizabeth Brown, Marketing Manager at PTCI, and Brandon Johnson, VP of Sales at GOCare, for a discussion on how rural broadband providers are transforming the customer experience through digital communication tools, integration strategies, and real-time support.

Elizabeth shares how PTCI’s “Year of the Customer” initiative evolved into a long-term commitment to service excellence—driven by esports events, smart agriculture solutions, AI-powered coaching tools, and a focus on meeting customers where they are, especially in Oklahoma’s rural communities. 

Brandon explains how GOCare’s unified communication platform empowers service providers by integrating chat, SMS, social, and backend systems into a single interface, dramatically improving customer engagement and responsiveness.

From rural innovation and AI call coaching to the future of NTCA’s marketing mission, this episode offers a thoughtful look into how small-town ISPs are leading big changes in broadband service delivery.

Episode 424: How PTCI and GOCare are Modernizing Broadband Support

In this episode of The Broadband Bunch, host Brad Hine welcomes Fayyaz Patwa, VP of Sales Engineering for Nokia, to discuss the latest innovations driving rural broadband expansion. With over 20 years of telecom experience, Fayyaz shares insights from his recent travels, highlighting how AI and next-generation fiber solutions are shaping the industry. The conversation covers Nokia’s work with regional providers, the importance of future-proof fiber deployments, and real-world success stories. They also explore the growing role of data centers in rural America, how fixed and wireless technologies are closing the digital divide, and what’s next on the roadmap for passive optical networks, including 25G, 50G, and 100G PON.

Episode 426: Future-Proofing Fiber: Nokia’s Roadmap with Fayyaz Patwa

In this episode of The Broadband Bunch recorded live from Fiber Connect 2025, host Pete Pizzutillo chats with Craig Thomas of Broadband Forum about the critical role of standards in today’s broadband landscape. They explore how interoperability supports smaller operators, the importance of data in enabling AI, and the shift from hardware to software-defined services. Craig also discusses challenges in open access networks—from security and service assurance to differentiation.

Episode 436: Craig Thomas of Broadband Forum Talks Open Access, Interoperability, and AI

In this episode of the Broadband Bunch, recorded live at WISPAmerica 2025 in Oklahoma City, host Brad Hine sits down with Cameron Kilton, CTO of Nextlink, for a conversation about AI, automation, and the future of broadband in rural America. Cameron shares his journey from Maine to Texas, helping scale Nextlink from 38,000 to over 100,000 subscribers across 10+ states.

He dives into the practical use of AI in network operations—from predictive churn and sentiment analysis to internal tools that speed up diagnostics and ensure data integrity. Cameron also offers candid insights on the difference between real AI and automation hype, the importance of internal innovation, and why his team values initiative over degrees.

Episode 438: Cameron Kilton on Building Smarter Networks with AI and Automation

Welcome to the Broadband Bunch, a podcast about broadband and how it impacts all of us.  Join us to learn about the state of the industry and the latest innovations and trends. Connect with the thought leaders, pioneers and policymakers helping to shape your future through broadband.

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