Michele is a marketing industry veteran with over 25 years of experience building brands and driving enterprise-wide transformational growth. With experience across health care, consumer products and retail F&B, she has demonstrated success building consumer affinity for iconic brands in the US and Asia. Throughout her career, Michele has actively sought career opportunities across a range of industries, channels and geographies. These diverse experiences have contributed to her success in driving business and brand growth.

Episode 41: Michelle Waits (Biggby Coffee)

Founded in Lansing, MI, SWAG (South West Action Group) is a catalyst for transformation in the Southwest area of Lansing.  The mission is clear: to uplift and empower communities, fostering unity and improving the overall well-being of individuals and families. The organization firmly believes in the power of inclusivity, diversity, and community collaboration as the driving forces behind meaningful change.

Their key leader in making things happen!  Paul Anderson, Community Development Specialist is a native of Chicago he came to Lansing and was inspired to get involved.  His journey is an inspiration to us all.  Listen in to this edition of the Leadership Lowdown as Vic Vercereau helps Paul Anderson share his dream of making his community a better place for all!

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Leadership Lowdown | It All Started With A Great Cup Of Coffee!

Yep, it's time for BM. The top rated Monday morning podcast in a land far away. This week, Luke kicks us into gear right away with our usual introduction and in the hot seat this week is Renee, back for her third visit making her our number one fan! Renee even brought delicious soda pop for everyone and they were not gross flavors like turkey or catsup. Edward likes to put KitKat bars into his soda pop, Renee thinks white chocolate is very over rated and Katie has some major grievances to air which results in her second ever phony phone call - this time to a popular pizza chain. Katie is also super mad at the news again, Edward and Renee make up funny voices for their dogs (and have a T. Swift corner), Luke serenades his former dog with made up songs and Edward made us a game! Come see how collectively stupid we are trying to name the provinces of Canada, the names of the Care Bears and the justices of the Supreme Court. Should a caesar salad have bread in it? Delve into the realms of science with us as we name all of the celestial bodies in our own solar system. Johnny Cage is there too! Follow the show on Instagram @bubbmush and email us at bubbmush@gmail.com - don't forget to recruit one new listener this week - tell them about Belgium Guy and how much he loves the show! Thanks for listening.

Ep124: White Chocolate Chicken Pizza

Recording Date: October 15th, 2024

Tony Conley welcomes Rodney Palmer, who is the Owner at Biggby Reals-Palmer, Owner at Mercy Ambulance Service, and Speaker/Coach at Roddpalmer.com. Rodney discusses coaching, running businesses, success with Biggby Coffee, public speaking, life lessons, recommended reading, and personal reflections.

Thank you for listening to The Tony Conley Show!

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Rodney Palmer

Originally Uploaded October 24th, reloaded December 1st.
For Media Business Episode 80:
Tony Conley has a three-part conversation welcoming Rodney Palmer Owner of 8 Biggby Coffee locations, Co-owner of Mercy Ambulance, Motivational Speaker & Coach, Former varsity basketball coach at Williamston High School.

Questions included:

How is the coffee business?

How do you find quality employees?

What are the biggest challenges for small businesses in Michigan?

Tony Conley interviews Rodney Dean Palmer, owner of 8 Biggby Coffees in Michigan, on the Michigan Business Network. Palmer discusses his business experiences, challenges in the Michigan business climate, and insights into running a successful franchise. He highlights the impact of regulations on small businesses, citing a $400,000 cost increase due to governmental overrides on a $1.2 million coffee shop project in Belding. Palmer shares his journey into the Biggby Coffee business, emphasizing the importance of following the franchise system. He also discusses the hiring process, the skills required for baristas, and the importance of creating a positive work environment. Palmer stresses the need for personal growth in leadership and the importance of building relationships with employees. The conversation also touches on the challenges faced by small businesses in Michigan and potential improvements to make the state more business-friendly.

Introduction to Rodney Dean Palmer and Biggby Coffee
Tony Conley introduces Rodney Dean Palmer, owner of 8 Biggby coffees throughout Michigan. Palmer is also starting a public speaking business as a motivational speaker.

Michigan Business Climate and Regulatory Challenges
Palmer discusses the challenging business climate in Michigan, particularly focusing on excessive regulations. He cites an example where governmental overrides increased the cost of a $1.2 million coffee shop project in Belding by $400,000.

Biggby Coffee Business and Training Process
Palmer shares how he got into the Biggby Coffee business through his son's influence. He describes the six-week training process for new franchisees, including four weeks of barista training and two weeks of management training.

Challenges and Rewards of Owning Biggby Coffees
Palmer discusses the challenges and rewards of owning multiple Biggby coffee shops. He emphasizes the importance of following the franchise system and the joy of engaging with customers and serving high-quality coffee.

Hiring Process and Employee Management
Palmer talks about the hiring process for baristas and the importance of creating a positive work environment. He stresses the need to build relationships with employees and support their personal growth.

Leadership and Small Business Management
The conversation shifts to leadership and management in small businesses. Palmer emphasizes the importance of personal growth for leaders and building strong relationships with employees.

Improving Michigan's Business Climate
Palmer discusses potential improvements to make Michigan more small business-friendly, including reducing regulations and simplifying the tax code. He compares Michigan's business climate unfavorably to other states like Indiana and Ohio.

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Media Business | Rodney Palmer, Biggby Coffee - How Media Deals w/ Challenges in Business Climate

As a media veteran with more than 25 years of working experience working in television, radio, print, and social media platforms, Tony and his guests will explore Rising and Falling Stars - the world's movers and shakers who serve others and/or who serve themselves.

The Home of Business in Michigan. Get on-demand access to audio programs, articles and resources presented by savvy business leaders and industry experts.

New tracks tagged #Biggby