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In this episode of The Bookkeepers' Podcast, Jo Wood talks to Alice Thompson from Moneypenny about how bookkeepers can benefit from having outsourced support with answering telephone calls and online chat.

Alice explains what Moneypenny does and how they offer telephone answering and online chat services to businesses of all sizes. She goes on to discuss the differences between inbound and outbound calls and how having support can help bookkeepers focus on their work without interruption.

They also explore the benefits of having a receptionist who is trained to understand the kinds of questions clients and prospects might have and can handle them appropriately. The amount of support can be increased or decreased depending on the bookkeeper's schedule and how much support they require.

Jo and Alice also touch on the importance of not missing a call as it can damage the relationship with the client. They also discuss concerns about losing control and how businesses pay for telephone answering services.

Alice goes on to explain how live chat works and how it can be installed onto a website. They also address the common misconception that only large businesses can afford to outsource support.

Finally, Jo and Alice offer some tips on how to start outsourcing and discuss the types of businesses that commonly outsource telephone answering.

Time Stamps:
0:00 Introduction
0:22 - Introduction to Alice from Moneypenny
1:24 - Differences between inbound and outbound calls
3:00 - How a telephone answering service is like having a receptionist
4:10 - Why having support helps bookkeepers focus
5:45 - How missing a call can damage the relationship with the client
7:40 - Concerns about losing control
9:45 - Payment for telephone answering services
11:00 - How live chat works
13:28 - Installation of web chat onto a website
15:00 - Misconception about outsourcing support only being for large businesses
16:30 - Tips on how to start outsourcing
20:20 - Types of businesses that commonly outsource telephone answering
22:00 Conclusion

If you're a bookkeeper looking for ways to improve your business, this episode is a must-listen!

Resources:
Are you 6 Figure Ready? Take our Quiz
6figurebookkeeper.scoreapp.com 
----------------------------------
Find out more about Jo and Zoe by following The 6 Figure Bookkeeper on YouTube. 
https://www.youtube.com/c/6FigureBookkeeper 
----------------------------------
Community: The 6 Figure Bookkeepers' Club on Facebook 
6figurebookkeeper.club 
-----------------------------------------
Book
Order your copy of our bestselling book
The Bookkeeper Rises 
-----------------------------------------


The information contained in The Bookkeepers' Podcast is provided for information purposes only. The contents of The Bookkeepers' Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers' Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers' Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers' Podcast.

Episode 209: How bookkeepers can improve client experience with outsourced support

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In this episode, we speak with Louisa Willcox, a successful bookkeeper who has successfully built passive income streams into her business. Louisa shares her insights on how she started and grew her passive income streams, and provides valuable advice for those who are interested in doing the same.

Listen in as Louisa shares her experiences and insights on building passive income streams into your bookkeeping practice, and how to turn your efforts into long-term success.

Resources:
Are you 6 Figure Ready? Take our Quiz
6figurebookkeeper.scoreapp.com 
----------------------------------
Find out more about Jo and Zoe by following The 6 Figure Bookkeeper on YouTube. 
https://www.youtube.com/c/6FigureBookkeeper 
----------------------------------
Community: The 6 Figure Bookkeepers' Club on Facebook 
6figurebookkeeper.club 
-----------------------------------------
Book
Order your copy of our bestselling book
The Bookkeeper Rises 
-----------------------------------------
Courses
Find out more about The Bookkeepers' 6-Month Success Programme. 
Join our Bookkeepers' Startup Programme 
6figurebookkeeper.com/startup 
------------------------------------------
About our sponsor
Get a 30-day free trial and two months' half price of Go Proposal by going to 
bit.ly/6FBGP 
------------------------------------------
About us
We help bookkeepers find clients, make more money and build businesses they love that work for them. We're raising the profile of the bookkeeping profession and bookkeepers worldwide.
Whether you're a bookkeeper or accountant wanting to grow your own business to have the flexibility for your life, and your family, come and join us.
Join our FREE Facebook community, The 6 Figure Bookkeepers' Club, to experience this revolution for yourself.
-----------------------------------------------
Connect 
Connect with Jo Wood and Zoe Whitman in The 6 Figure Bookkeepers' Club on Facebook at 6figurebookkeeper.club
------------------------------------------
Louisa's Fundraising Link
just4children.org/jaces-sdr-journey
------------------------------------------
Lisa Johnson's Race to Recurring Revenue Group
Please note that we are affiliates for Lisa Johnson and may receive a commission when you use our affiliate link. 
https://zoewhitman--lisajohnsonstrategy.thrivecart.com/one-to-many/ 
Facebook group: bit.ly/6fbrrr 
------------------------------------------
The information contained in The Bookkeepers' Podcast is provided for information purposes only. The contents of The Bookkeepers' Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers' Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers' Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers' Podcast.

Episode 210: Passive Income for your Bookkeeping Business with Louisa Willcox

Leah Keartland is a talented Soundcloud artist known for her emotive vocals and intimate songwriting. With a sound that blends elements of indie and folk music, Leah creates music that is both introspective and uplifting. Her growing fanbase on the platform is drawn to her authentic lyrics and heartfelt performances, making her an artist to watch in the world of indie music. Be sure to check out Leah Keartland's music on Soundcloud.

We help bookkeepers find clients, make more money and build businesses they love. Join our free community for bookkeepers and accountants. 

The information contained in The Bookkeepers' Podcast is provided for information purposes only. The contents of The Bookkeepers' Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers' Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers' Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers' Podcast. 

6figurebookkeeper.club

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