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With four communication experts from four countries, this episode looks at hot topics globally and what Lisa Riemers, Michael Nord and Adrian Cropley will present on at the IABC World Conference in Chicago 2024.

Lisa is dialing in from London today and is an accessible content, communications, and digital workplace specialist. She is on the IABC EMENA UK&I chapter board. She has been selected to talk about communicating with impact: how to make your comms more accessible.

Michael is a change and transformation communication specialist based in the Netherlands, is a key member on our IABC EMENA board and a long-term IABC member. His session is on mindfulness.

Based in Melbourne, Australia, Adrian is the Founding Partner of the Centre for Strategic Communication Excellence and is focused on helping leaders and organisations communicate purposefully. He will be running a dialogue den with Bonnie Caver on: Ethics, Governance, and Responsible Use of AI in a Changing World, where they will discuss AI and responsible use. He is an APAC member and past IABC Chair.

Hosted by Monique Zytnik, we hope you enjoy the show.

1) Register for the IABC World Conference; https://wc.iabc.com
2)Register for the UK&Ireland chapter webinar Lisa mentioned: Fact or fake? Verifying content in the age of AI https://www.eventbrite.co.uk/e/fact-or-fake-verifying-content-in-the-age-of-ai-tickets-887040711647
3) Find out more about IABC EMENA: https://iabcemena.com. Consider joining us

WE welcome new members.

Communication trends with Adrian Cropley, Lisa Riemers, Michael Nord and Monique Zytnik

Welcome to the International Association of Business Communicators EMENA region podcast, this is Gary Hernandez. I am a long-time IABC member, an ABC, and a Director on the EMENA Region board. It is my pleasure to host today’s podcast with special guests Rachel Miller and Monique Zytnik!

Rachel and Monique have both recently published new books which focus on Internal Communications:
- Rachel Miller: Internal Communication Strategy: Design, Develop and Transform Your Organization Communication
- Monique Zytnik: Internal Communication in the Age of Artificial Intelligence

We thought it would be great not only to take a look at these books, but also to discuss with Rachel and Monique the state of internal communication today.  

We hope you enjoy the show!

The Internal Communication Book Club with Rachel Miller, Monique Zytnik and Gary Hernandez

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In this engaging short story, Sarah, a project manager, leads a team meeting focused on mastering the art of answering business phone calls. The narrative explores the importance of effective communication, creating a positive first impression, and engaging presentation techniques. Through role-playing scenarios, Sarah encourages her team to practice their skills, emphasising that every call is an opportunity to strengthen relationships and build trust. The session concludes with a sense of accomplishment as Sarah inspires her team to rethink their approach to communication.

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The Art Of The Call - A Short Story

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PBX helps by routing calls intelligently, sending voicemail to email, and automating complex IVR systems. That means businesses can remain professional without a full-time receptionist. For example, a hotel chain reduced missed guest calls by 40%, while a call centre improved agent efficiency through smart call distribution. You’ll notice easy integration with CRM systems and effortless addition of new extensions. Clients often describe it as “the backbone of our office communication.” Trusted across call centers, government agencies, and multi-location enterprises, IP PBX solutions from DCS Networks are scalable, secure, and designed to support growing businesses.

IP PBX Systems – Smarter Call Management for Growing Businesses

Clear communication can make or break productivity in offices. Many SMEs find that an IP Phone reduces miscommunication thanks to crisp, reliable calls. Multi-location businesses also benefit when teams stay connected via the same system. That means fewer frustrated clients and smoother internal collaboration. With support for multiple brands, businesses can select what fits their workflow best. Designed for plug-and-play ease, you’ll notice how quickly teams can start using them. Clients often remark on their dependability day after day. From offices and hospitals to hotels and retail stores, IP Phones from DCS Networks provide robust, scalable, and professional business telephony solutions.



IP Phones – Clear, Reliable Communication for Every Office

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Rental of IP PBX Solutions for Businesses in Singapore

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VTECH SIP & ANALOG CONFERENCE PHONE

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The IABC EMENA Podcast highlights the voices and stories of communication professionals shaping the future of our field across Europe, the Middle East, and North Africa. As part of the International Association of Business Communicators (IABC), we bring the region’s unique perspectives to the forefront, exploring how communication drives positive change in business and society.

With a network spanning industries, disciplines, and cultures, our podcast celebrates the diversity, innovation, and impact of communicators in the EMENA region. From navigating rapid change to amplifying underrepresented voices, we provide a platform for learning, sharing, and connection.

Join us for actionable insights, fresh ideas, and conversations that inspire progress—together, we are raising the standard of communication excellence across the EMENA region.

New tracks tagged #BusinessCommunication