Welcome back to our channel! In the previous episode, you got a brief glimpse of the day in a life of a Cisco TAC Engineer. Cisco Technical Assistance Center (TAC) is a global organization that provides around-the-clock, award-winning technical support services. In this episode, join our Cisco TAC Engineers, Cesar Lopez Zamarripa, Marco-Dane Raymond, and Alex Levine, from across the Cisco AMER Region of Raleigh (North Carolina), New York, and Mexico to learn what it is like to be a Cisco TAC Engineer, the impact of the pandemic, and the rise of predictive innovations.  

For questions, comments, or feedback, please email: cisco-techinsiders-podcast@cisco.com.    

LinkedIn Profiles: 
Cesar Lopez Zamarripa: https://www.linkedin.com/in/cesar-gustavo-lopez-zamarripa-5b5aa837/  
Marco-Dane Raymond: https://www.linkedin.com/in/marco-dane-raymond-5336a5a8/  
Alex Levine:  https://www.linkedin.com/in/alexander-levine-1b9a9b50/  Shaun Roberts: https://www.linkedin.com/in/srobertsmba/

Episode 9: Day in the life of a Cisco TAC Engineer - Cisco AMER Chapter

In the past two episodes, Cisco TAC Engineers and Technical Leaders from the Cisco APJC and AMER Regions shared a brief glimpse of a Cisco TAC Engineer role. Cisco Technical Assistance Center (TAC) is a global organization that provides around-the-clock, award-winning technical support services. In this episode, join our Senior TAC Engineer, Indraji Desai, and Technical Leader, Maria Jose Mendez Vazquez, from the Cisco EMEA Region to learn what it is like to be a Cisco TAC Engineer, approach towards resolving complex customer issues and the use of predictive innovations in troubleshooting.  
For questions, comments, or feedback, please email: cisco-techinsiders-podcast@cisco.com

Episode 10: Day in the life of a Cisco TAC Engineer_ Cisco EMEA Chapter

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New tracks tagged #CiscoTAC