Artificial intelligence (AI) is already transforming almost every aspect of the financial services industry. It is driving efficiencies and sparking innovation by reshaping the way financial authorities protect consumers—not just how financial service providers operate. But financial authorities need to walk a tightrope. While they need to harness the power of AI to improve consumer protection, they must also address the novel risks and challenges that AI brings, such as new forms of financial fraud, cyber threats, and data privacy concerns. 

This episode explores how the Central Bank of the Philippines is embracing AI-powered "SupTech” (supervisory technology) for its chatbot named BOB to enhance financial consumer protection. We'll hear from experts at the Central Bank of the Philippines, the Cambridge SupTech Lab, and CGAP about the potential benefits and risks of this revolutionary technology. 

Featured Voices: 

Charina B. De Vera-Yap, Director of the Consumer Protection and Market Conduct Office (CPMCO), Regional Operations and Advocacy Sector, Bangko Sentral ng Pilipinas (BSP)   

Matt Grasser, Co-Head and Tech Lead, Cambridge SupTech Lab and Principal Technologist at Cambridge Centre for Alternative Finance (CCAF) 

Juan Carlos Izaguirre, Senior Financial Sector Specialist, CGAP 

Eric Duflos, Senior Financial Sector Specialist and Consumer Protection Lead, CGAP   


Listen and subscribe for free on your favorite platform. To learn more, visit www.cgap.org. To share feedback, connect with us at podcast@cgap.org. 

Can AI Revolutionize Financial Consumer Protection?

In this episode of his "Clearly Conspicuous" podcast series, "The CFPB Takes Action Against VyStar Credit Union," consumer protection attorney Anthony DiResta examines the Consumer Financial Protection Bureau's (CFPB) action against VyStar Credit Union ordering the company to pay $1.5 million for a failed online banking system rollout that left consumers unable to access their accounts. The CFPB found that VyStar violated the Consumer Financial Protection Act by ignoring red flags and rushing an untested platform, resulting in significant harm to its members. In this episode, Mr. DiResta highlights the CFPB's authority to take action against large credit unions and the importance of proper planning and testing when implementing new financial technology.
For more, visit: https://www.hklaw.com/en/insights/media-entities/2024/12/podcast---the-cfpb-takes-action-against-vystar-credit-union

The CFPB Takes Action Against VyStar Credit Union

Donald Trump is more than a month away from returning to the White House and he’s already cooking up plans selling out the American people, satisfying his big money donors to the detriment of public safety, the environment, and more.

Meanwhile, If you enjoy this commentary, please like and subscribe! We have many more thought-provoking discussions and guest interviews lined up that you won't want to miss.

Last May, candidate Trump reportedly told oil industry executives that if they donated $1 billion to his campaign, he would get rid of troublesome federal regulations designed to support clean energy and conserve the environment.

What happened? Well, he didn’t get $1 billion, but oil industry interests contributed $75 million to his election effort. Now, over 100 manufacturing and business groups have sent him a letter urging an end to Biden administration regulations on pollution, worker safety, consumer protection and more, claiming the rules are “strangling” the nation’s economy. They want what they paid for.

Trump has promised to rollback climate funding contained in the Infrastructure Reduction Act,  once again pull out of the Paris Climate Accord, and boost American oil and natural gas production. He’ wants to ditch federal support for offshore wind projects, claiming that windmills kill birds and spoil the view.

But it’s not just the battle against climate change that will suffer from the grifter-in-chief’s money grubbing actions. Not by a long shot. 

Tune in to understand the implications of Trump's financial ventures on his presidency and national interests.

CHAPTERS:

00:00 Trump's Pre-Inauguration Plans to Sell Out America
00:22 Oil Industry Influence and Environmental Rollbacks
01:48 Elon Musk and Car Safety Regulations
02:50 Conflicts of Interest in Trump's Administration
03:26 Trump's Business Ventures and Foreign Influence
06:11 Consumer Products and Personal Enrichment
07:17 Conclusion and Call to Action

About Bob Gatty 
A former journalist and communications consultant, Bob Gatty is the founder and editor of the Lean to the Left blog and host of this podcast, which focuses on progressive politics and the important social issues of our time. 

Please check out Bob's new book, Hijacked Nation: Donald Trump's Attack on America's Greatness, now available on Amazon.com. Barnes & Noble and other outlets. Paperback: $11; Hardcover: $24. Digital version: $3.99. Here's a direct link: https://amzn.to/4eK8ghZ.

Bob is considering making changes to Lean to the Left in 2025, and is asking for your input. Please take a moment to complete two quick 4-question polls here on YouTube: https://www.youtube.com/@LeantotheLeft/community

DISCLAIMER: Some links in this description are affiliate links, which means if you make a purchase through them, you won’t pay any extra – in fact, you may even save with a discount! Using these links helps support this channel, allowing us to keep providing free content to help you on your journey. Thank you for your support.

Selling Out the American People-1

DC Attorney General Brian Schwalb recently filed a lawsuit against Amazon for allegedly deceiving some District residents into paying for Prime delivery benefits they are not receiving, in violation of the Consumer Protection Procedures Act (CPPA). The complaint alleges Amazon quietly instituted exclusionary practices in its Prime Membership delivery program for certain ZIP codes in DC starting in 2022, while continuing to charge full subscription fees for consumers living in the ​“excluded” ZIP code areas.

https://www.kelleydrye.com/viewpoints/blogs/ad-law-access/dc-ag-sues-amazon-for-failing-to-deliver-prime-membership-benefits-for-certain-dc-zip-codes

Paul Singer
psinger@kelleydrye.com
(202) 342-8672
www.kelleydrye.com/Our-People/Paul-L-Singer

Abigail Stempson
astempson@kelleydrye.com
(202) 342-8678
www.kelleydrye.com/Our-People/Abigail-Stempson

Beth Chun
bchun@kelleydrye.com
(202) 342-8671
www.kelleydrye.com/Our-People/Beth-Bolen-Chun

Zach Cihlar
zcihlar@kelleydrye.com
(212) 808-7525
https://www.kelleydrye.com/people/zach-cihlar

Hosted by Simone Roach

Subscribe to the Ad Law Access blog - www.kelleydrye.com/subscribe

Subscribe to the Ad Law News Newsletter - www.kelleydrye.com/subscribe

View the Advertising and Privacy Law Resource Center - www.kelleydrye.com/advertising-and-privacy-law

Find all of our links here linktr.ee/KelleyDryeAdLaw

DC AG Sues Amazon For Failing To Deliver Prime Membership Benefits For Certain DC Zip Codes

In this episode of his "Clearly Conspicuous" podcast series, "Hidden Fees in the Live-Event Ticketing and Short-Term Lodging Industries," consumer protection attorney Anthony DiResta discusses the Federal Trade Commission's (FTC) new rule targeting mandatory hidden fees and enhanced transparency in pricing disclosures. The rule, finalized after significant public feedback, specifically addresses the live-event ticketing and short-term lodging sectors, requiring businesses to include all mandatory fees in the prominently displayed total price. Although certain fees, such as government-imposed taxes and optional amenities, can be excluded, they must be clearly disclosed before purchase. Mr. DiResta emphasizes that though the rule currently targets only two industries, it reflects the FTC's broader intent to tackle deceptive pricing practices across various sectors.

For more, visit: https://hklaw.com/en/insights/media-entities/2025/01/podcast---hidden-fees-in-the-live-event-ticketing-and-short-term

Hidden Fees in the Live-Event Ticketing and Short-Term Lodging Industries

2024’s National Association of Attorneys General (NAAG) Capital Forum took place December 9-11. The Kelley Drye State AG Practice team was there as the AGs closed out a year of insights, including Oregon Attorney General Ellen Rosenblum’s Presidential Initiative concerning children’s welfare. During the sessions, we heard from two federal agency heads regarding their goals and how they can collaborate with AGs to accomplish them. We also heard from AGs and other notable panelists on topics ranging from charity to national security. Here are some of the highlights.

https://www.kelleydrye.com/viewpoints/blogs/ad-law-access/state-ags-close-out-2024-and-preview-2025-at-naag-capital-forum

Paul Singer
psinger@kelleydrye.com
(202) 342-8672
www.kelleydrye.com/Our-People/Paul-L-Singer

Abigail Stempson
astempson@kelleydrye.com
(202) 342-8678
www.kelleydrye.com/Our-People/Abigail-Stempson

Beth Chun
bchun@kelleydrye.com
(202) 342-8671
www.kelleydrye.com/Our-People/Beth-Bolen-Chun

Hosted by Simone Roach

Subscribe to the Ad Law Access blog - www.kelleydrye.com/subscribe

Subscribe to the Ad Law News Newsletter - www.kelleydrye.com/subscribe

View the Advertising and Privacy Law Resource Center - www.kelleydrye.com/advertising-and-privacy-law

Find all of our links here linktr.ee/KelleyDryeAdLaw

State AGs Close Out 2024 And Preview 2025 At NAAG Capital Forum

Welcome to the Identity Theft Resource Center's Weekly Breach Breakdown for January 17th, 2025. I'm Timothy Walden. Thanks to SentiLink for their support of the ITRC and this podcast.  Each week on this podcast, we look at the most recent events and trends related to data security and privacy. Today, we'll discuss a company I’m sure many of you have heard about or interacted with: T-Mobile. 

In a significant legal move, Washington State has filed a lawsuit against T-Mobile, alleging the telecommunications giant failed to secure the sensitive personal information of more than two million residents following a major data breach in 2021. This case highlights data security, consumer protection, and corporate accountability in an increasingly digital world.

Follow on LinkedIn: www.linkedin.com/company/idtheftcenter/
Follow on Twitter: twitter.com/IDTheftCenter

The Weekly Breach Breakdown Podcast by ITRC - T-Mobile in Trouble - S6E2

In this episode of his "Clearly Conspicuous" podcast series, "What to Expect from the New FTC Leadership," consumer protection attorney Anthony DiResta discusses a Jan. 22, 2025, press release from the Federal Trade Commission (FTC) outlining new agency priorities under the Trump Administration. The press release emphasizes the elimination of programs related to diversity, equity and inclusion (DEI) within the federal government, marking a shift in the philosophical direction of the FTC. This episode focuses on other potential changes in FTC operations under Chairman Andrew Ferguson and explores how these shifts will affect compliance and advocacy strategies for companies dealing with the FTC, including alternative approaches aligned with the administration's agenda.

For more, visit: https://www.hklaw.com/en/insights/media-entities/2025/01/podcast---what-to-expect-from-the-new-ftc-leadership

What to Expect from the New FTC Leadership

In the fast-paced world of marketing, businesses are constantly seeking effective strategies to promote their products and services. Unfortunately, not all marketing firms operate with integrity. Scam marketing firms prey on unsuspecting clients, promising high returns while delivering little to no value. One name that has surfaced in connection with deceptive marketing practices is Rank Really High. His operations serve as a cautionary tale for businesses and individuals looking to invest in marketing services.



The Dark Side of Scam Marketing Firms

What’s going on with Michigan’s consumer protection statute? How does the Michigan Attorney General’s Office operate, and what are its enforcement priorities? In this episode of the Ad Law Access Podcast, your host Simone Roach delivers insights from Paul L. Singer, Abigail Stempson, Beth Bolen Chun, and Andrea deLorimier, based on their recent blog post recapping their recent webinar with Michigan Attorney General Dana Nessel’s discussion on these key topics: https://www.kelleydrye.com/viewpoints/blogs/ad-law-access/state-ags-and-consumer-protection-what-we-learned-from-michigan

With potential changes to Michigan’s consumer protection laws and new enforcement priorities on the horizon, this is an important listen for businesses navigating regulatory risks in the state.

State AGs and Consumer Protection- What We Learned From … Michigan

In this episode of "Clearly Conspicuous," consumer protection attorney Anthony DiResta delves into the shifting landscape of consumer protection regulation amid significant policy and administrative changes at federal agencies such as the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB). Mr. DiResta explores how these changes affect the enforcement of consumer protection laws and discusses the growing roles of state attorneys general and the media in shining a spotlight on corporate misconduct. Additionally, the podcast highlights the National Advertising Division (NAD) of the Better Business Bureau's role in overseeing deceptive advertising as businesses shift toward online marketing.
For more, visit: https://www.hklaw.com/en/insights/media-entities/2025/04/podcast-looking-into-the-crystal-ball-the-future-of-consumer

Looking into the Crystal Ball: The Future of Consumer Protection Law Enforcement

In this episode of "Clearly Conspicuous," consumer protection attorney Anthony DiResta breaks down the Federal Trade Commission's (FTC) Rule on Unfair or Deceptive Fees, focusing on recent FAQs that clarify its application and enforcement approach. Mr. DiResta examines how the rule targets businesses selling live-event tickets and short-term lodging, requiring them to clearly disclose total prices — including all mandatory fees — upfront, and applies to both direct sellers and intermediaries. This episode details what is covered by the FAQs, what must be disclosed to avoid misrepresentation and how businesses should handle different types of charges.

For more, visit: https://www.hklaw.com/en/insights/media-entities/2025/05/new-guidance-on-complying-with-ftc-rule-on-deceptive-and-unfair-fees

New Guidance on Complying with FTC Rule on Deceptive and Unfair Fees

In this episode of "Clearly Conspicuous," consumer protection attorney Anthony DiResta explores the Federal Trade Commission's (FTC) increasing scrutiny of deceptive claims related to artificial intelligence (AI). He outlines the FTC's focus on exaggerated performance claims, misleading product labeling, opaque data practices and bias in AI-powered systems, highlighting recent enforcement actions for false or misleading representations. Mr. DiResta emphasizes that businesses must ensure their AI-related claims are accurate, transparent and comply with existing consumer protection regulations.

For more, visit: https://www.hklaw.com/en/insights/media-entities/2025/06/podcast-ftc-to-focus-on-deceptive-ai-claims

Podcast - FTC to Focus on Deceptive AI Claims: Compliance Management Strategies

In this episode of "Clearly Conspicuous," consumer protection attorney Anthony DiResta shares best practices for compliance with Federal Trade Commission (FTC) rules and regulations when using artificial intelligence (AI). Mr. DiResta's discussion outlines eight essential pillars for effective compliance management: governance, substantiated marketing, transparency, data integrity, security, staff training, continuous monitoring and special precautions for high-risk AI uses. He emphasizes the importance of truth in advertising, informed consent, ethical data handling and ongoing vigilance in adapting to regulatory changes when companies advertise or promote their AI services or products.

For more, visit: https://hklaw.com/en/insights/media-entities/2025/07/podcast-tips-for-maintaining-ftc-compliance-when-using-ai

Podcast - Tips for Maintaining FTC Compliance When Using AI

In this episode of "Clearly Conspicuous," consumer protection attorney Anthony DiResta reviews recent trends in state-level consumer protection enforcement. He highlights notable actions by state attorneys general (AGs) across the U.S., from Florida's investigations into Roblox and Google's advertising practices, to multistate efforts against illegal electronic cigarettes, multimillion-dollar settlements in Illinois and California, and New Hampshire's lawsuit against Meta for addictive design features that allegedly harm teens. The discussion underscores how states are actively policing deceptive marketing, false advertising and emerging digital issues, often filling gaps left by waning federal enforcement. With investigations intensifying and priorities varying by state, businesses are advised to maintain high compliance standards and pursue transparent, ethical marketing to avoid legal risks and foster consumer trust in an evolving regulatory landscape.

Tracking Trends in State-Level Consumer Protection Enforcement

Sue Myc in conversation on 2025.08.20 with Consumer Protection - Sharon Buchanan-Clarke

Hi, my name is Dan. I’ve been running a scam marketing firm named Rank Really High for the past 2 years. I’m bout to shut down my business because I’ve been sued by too many of my clients. I thought I could enter the marketing industry and hire a bunch of internationals to do my work. I found slight success in Baltimore at a dispensary I ran, and I hired Indian people to do my website and my entire marketing campaign. I thought I could use these Indian people and start doing marketing throughout the country. I was totally wrong.. The Indian people advised me to put my website link at the bottom of all of my clients websites. This has faced a huge backlash.. and I have been called a scammer by just about everybody in the industry. Furthermore we have not been able to provide the results that I experienced in Baltimore. And I realized that Baltimore is an area that had very little competition..

Journalist, blogger at https://notfakenews.biz. Author: Hijacked Nation, Donald Trump's attack on America's greatness. Political writer. Just a little lean to the left.

The Ad Law Access podcast, now available daily, is powered by Kelley Drye’s Advertising and Privacy / Data Security teams. 

Hosted by Simone Roach, the daily podcast complements the award-winning Ad Law Access blog, and provides updates and analysis on advertising, marketing, and privacy / data security law.

Please visit the Advertising and Privacy Law Resource Center at https://www.kelleydrye.com/Advertising-and-Privacy-Law-Resource-Center and our award winning blog at https://adlawaccess.com.

New tracks tagged #Consumer Protection