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Self-service counters. Virtual try-ons. A loyalty program millions swear by. Sephora has redefined the way we shop for beauty. This week on The Great Retail Debate, Martin and David trace Sephora’s evolution, showing how its cosmetics shopping model built a blueprint for modern beauty retail. But with rising competition from local players and digital-first brands, can Sephora hold onto its crown?

Sephora: The Gold Standard of Beauty Retail?

Running a rebate program can help businesses build trust and attract more customers. Many companies offer rebates to increase sales and reward loyal buyers.

https://www.rebatefirm.com/

Key Tips for Managing Rebate Programs Smoothly and Ensuring Customer Satisfaction

Skinny Mixes isn’t just about syrups, it’s about creating everyday moments that are simply sweeter.

Melissa Minkow sits down with Tim Snyder, CEO of Skinny Mixes, to explore how the brand grew from a cult favorite into a social-forward powerhouse with over 100 flavors and a community of raving fans.

Highlights include:
- Why listening is Skinny Mixes’ secret sauce for loyalty and engagement
- How fans drive recipe sharing, product discovery, and viral trends like #WaterTok
- The role of DTC, retail partnerships, and the brand’s own app in reaching consumers
- Limited-time flavors like apple crisp and nostalgic soda collections that keep fans coming back

🎧 Listen now to hear how creativity blends with customer connection, and commerce to win in a competitive market.

Building Loyalty Through Flavor and Innovation

Thema: "Von Chatbots zu Agenten: Wie KI den Service neu definiert"
Gast: Helmut Niessner

Künstliche Intelligenz verändert den Service – schneller, als viele gedacht hätten. Doch wie können Unternehmen KI wirklich sinnvoll einsetzen? In dieser Folge des KVD ServicePodcast sprechen Moderator Michael Braun und KVD Geschäftsführer Carsten Neugrodda mit dem KI-Experten Helmut Niessner (www.helmutniessner.at), bekannt unter anderem für sein mehrstufiges KI-Reifegradmodell.

Inhalt dieser Episode:
/ Warum viele Unternehmen noch in der Experimentierphase stecken
/ Welche Rolle Chatbots, KI-Assistenten und KI-Agenten heute schon spielen
/ Wie sich Kundenerwartungen zwischen „schneller Problemlösung“ und „persönlichem Kontakt“ unterscheiden
/ Warum saubere Daten und Wissensmanagement entscheidend sind
/ Wie Unternehmen ihre Mitarbeitenden vorbereiten und mitnehmen müssen
/ Welche Chancen und Risiken mit KI im Service verbunden sind – von Produktivität bis Trusted AI.

Helmut Niessner zeigt außerdem, wie Unternehmen Schritt für Schritt mit seinem KI-Stufenmodell starten können: von einfachen Chatbots über spezialisierte Assistenten bis hin zu intelligenten Agenten und Multi-Agenten-Systemen.

Den KVD ServicePodcast gibt's alle 3 Wochen neu!

Von Chatbots zu Agenten: Wie KI den Service neu definiert

Metric Sherpa Head of Education and Enablement Nate Brown shares why even in an AI world, real customer interactions matter in creating lasting loyalty.  Let AI handle the data, the context and the history, but then make a real customer connection.  Using Crate & Barrel customer service as a real world example,   "It's not about the broken vase, it's about making beautiful living spaces for moments that matter."   Motivate your employees by showing them the impact they're making with customers by "putting the fish on the dish," sharing the raw truth of what customer think without manipulation or narrative building.   At the end of the day, the right choice is to be a servant challenger who breaks the status quo and helps wake customers up from bad assumptions.  But are you doing it in a kind, edifying way?  "Be an architect of hope. When you can unlock hope inside of people and inside of your customers, you become a force to be reckoned with."

The Ultimate Customer Experience - Nate Brown

Dr. Peter Fader, the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School, University of Pennsylvania, shares insights from his acclaimed book “Customer Centricity: Focus on the Right Customers for Strategic Advantage.”

Professor Peter Fader’s Customer Centricity challenges the old adage that “the customer is always right.” Even companies like Starbucks have learned that success comes from focusing on the right customers not all customers. Fader shows how businesses can use customer lifetime value (CLV), brand equity, and data-driven insights to make smarter decisions, realign metrics, and optimize CRM. Through examples from Starbucks, Nordstrom, and more, he reveals why customer centricity is essential in today’s business landscape and how companies can pivot to put their most valuable customers first.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Dr. Peter Fader has generously shared profound insights from his book, "Customer Centricity: Focus on the Right Customers for Strategic Advantage," during his appearance on the Business Talk podcast channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

Why Not All Customers Are Equal - Marketing Lessons from Wharton Professor Peter Fader

Leading the Customer-led Revolution Chapter 004 - Is Your Organisation Ready?

Het moet niet altijd allemaal te makkelijk gaan voor klanten. Rebrandings zijn er niet alleen om agencies en consultants een nuttige bezigheid te geven. En soms heeft een merk gewoon een vijand nodig om zich te differentiëren. Tot deze en andere conclusies komen Michaël en Stef in aflevering 77 van Brand Breakfast.

Zo buigen ze zich over het contra-intuïtieve concept van doelbewuste frictie in de customer journey en ontdekken ze dat slimme hindernissen vaak een positief effect hebben op de beleving door klanten én de conversie. Ze duiken in epische mythologie en onderzoeken cases waarin merken scoren door een heldere vijand (of minstens een vijandbeeld) te schetsen bij de doelgroep om zich zo duidelijk te onderscheiden. En tenslotte grijpen ze "rebranding season" aan om in de zin en onzin van rebrandings te duiken. Naar aanleiding van recente en spraakmakende cases als DreamLand, Afas Dome, Play en Wijnegem Shopping Center geven ze nog eens de geschikte redenen voor een rebrand mee en duiden ze op de do's en don'ts van het rebrandingsproces.

Episode 77: de kracht van frictie, brand enemy strategies en het nut van rebranden

Welcome to The Great Retail Debate—where the biggest questions in retail meet expert insight, bold opinions, and a touch of controversy.
Hosted by Martin Newman, the champion of customer-centric retail, and David Boynton, the beauty and brand visionary, this podcast features dynamic discussions and fresh perspectives on the evolving world of retail.

RebateFirm is a Tempe, AZ–based rebate fulfillment partner that makes programs simple and effective—managing claims end-to-end and delivering real-time insights to boost loyalty, awareness, and sales.

Welcome to Business Talk, your go-to podcast for the latest trends, insights, and thought-provoking discussions in the business world. Whether you're a business professional, entrepreneur, researcher, or academic, our episodes will challenge you to rethink conventional wisdom and inspire actionable ideas.

Brought to you by Global Management Consultancy, we are committed to driving innovation and excellence in the business community. All content Copyrighted 2024 by Global Management Consultancy.

For more information about our past and upcoming podcasts, please click here:https://www.deepakbbhatt.com/businesstalk

RETHINK Retail - the evolution of retail in today’s connected world.
Join us as we explore the most recent trends and innovations in commerce.

Brand Breakfast, dat is dé Nederlandstalige podcast over merken en marketing, door de merkexperts van Pavlov. Elke episode duiken we samen met onze gasten in onderwerpen die u helpen meer te halen uit uw merk.

Market Impact Insights provides the latest in business leadership perspectives.    Hear from global marketing and sales leaders on strategies, tactics and tips to help your business grow and succeed.

Für uns ist Service der Treiber für den Unternehmenserfolg. Wir sind das Netzwerk für Menschen, die den (technischen) Service innovativ und nachhaltig gestalten. Wir leben Service, verbinden Menschen, bieten Zugang zu Wissen und geben Impulse für die Zukunft.

Im KVD ServicePodcast sprechen wir mit Expert:innen über strategische und operative Themen im Service. Sie liefern Insights, Best Practices und Impulse für die Service-Praxis.

New tracks tagged #CustomerExperience