In this episode of The Social Dentist Dr. Desiree Yazdan extends a sincere Thanksgiving message, expressing her deep appreciation for you, her dedicated listeners and steadfast supporters. She takes this opportunity to delve into the fascinating "hunter versus farmer" analogy, a concept she finds particularly relevant when discussing strategies for growing a dental practice. Listen to find out if you are more of a hunter or a farmer, and why you want to be both.

Drawing from her own experiences, Dr. Yazdan shares personal anecdotes and insights, highlighting the significance of integrating both the hunter and farmer strategies for achieving a balanced and successful practice.  To help you implement the strategies she is presenting, Dr. Yazdan offers practical advice you can implement in your practice. 

This episode is a rich source of insights and practical tips for you, as a dental professional, seeking to enhance patient loyalty and boost your practice's profitability. Dr. Yazdan's thoughtful guidance and strategic advice offer a roadmap for navigating the complexities of practice growth, ensuring that you can achieve both immediate successes and long-term stability.

Take the first step towards practice growth by implementing one of the strategies discussed in this episode. Whether it's refining your patient acquisition methods or starting a referral program, start today and see the difference it makes.  For more insights and updates, sign up for Dr. Yazdan's newsletter. Stay informed about the latest trends and strategies in dental practice management.

Watch Dr. Yazdan’s Make More Money Video - www.dryazdancoaching.com/mdm
Join Dr. Yazdan’s Coaching Waitlist - www.dryazdancoaching.com/waitlist
Sign up for Dr. Yazdan’s Free Masterclass, How To Get Patients From IG into Your Practice - www.dryazdan.com/newpatients
Sign up for Dr. Yazdan’s Newsletter - https://dryazdan.com/email
Follow Dr. Yazdan on Instagram - https://www.instagram.com/dryazdan/

Episode 278 - Hunters vs. Farmers

This episode of DEEP DIVES from DENYSE recounts a frustrating three-month customer service experience that Denyse had with TomTom, highlighting the company's failure to promptly resolve a simple map reactivation request due to repeated requests for documentation in different formats. 

This negative experience then serves as a case study to illustrate seven key principles of excellent customer service: prioritising customer needs, responding quickly, taking immediate action with minimal information, using customer-friendly language, empowering customer service representatives, focusing on swift resolution and customer satisfaction, and aiming to exceed expectations. 

Denyse emphasises that even seemingly basic principles are often overlooked, resulting in lost customer loyalty and missed opportunities. 

The discussion also promotes Denyse's book on how to adopt a customer-first strategy called Winning Customer Centricity.

Seven Steps To Awesome Customer Service

This episode outlines fifteen strategies for improving customer retention, emphasising the importance of excellent customer service, strong relationships, and consistent communication. 

The discussion highlights the positive impact of high-quality products, loyalty programs, and personalised experiences. It also advocates seeking and acting on customer feedback, 
creating a seamless customer journey and staying competitive. 

In conclusion,Denyse underscores the benefits of surprising and delighting customers, building a brand community, offering flexible return policies, and proactively solving problems.

Customer Retention Strategies For Exponential Growth

This episode advocates prioritising customer delight over mere satisfaction to achieve sustainable business growth. 

It emphasises creating effortless customer journeys through personalised experiences and vital employee empowerment. 

Denyse cites numerous studies showcasing the significant financial benefits of investing in exceptional customer service, including increased sales, customer loyalty, and positive word-of-mouth referrals. 

Building genuine customer connections is highlighted as crucial, achieved through personalised interactions and a focus on exceeding expectations. 

In conclusion, the importance of leveraging data and actionable insights to understand customer needs and preferences is stressed as a critical component of this strategy.

Customer Delight  Fueling Business Growth

This episode emphasises the crucial role of emotional intelligence (EQ) in boosting business growth. 

The discussion explains EQ's four key components—self-awareness, self-management, social awareness, and relationship management—and details how these contribute to improved customer relationships, employee engagement, effective leadership, and enhanced decision-making. 

Denyse shares numerous company examples (Starbucks, Zappos, Salesforce, etc.) illustrating successful EQ implementation across various sectors. 

She highlights many statistics that prove the strong correlation between high EQ and increased profitability, employee engagement, and leadership success. 

Denyse ends by offering practical strategies for building EQ within organisations.

Emotional Intelligence  Driving Business Growth

This episode of Marketing DEEP DIVES by DENYSE promotes Quantum Customer Centricity (QC2™), a new customer experience model. 

During the discussion, Denyse argues that traditional customer experience (CX) models need to be revised because they are focused too narrowly on customer service and fail to integrate a holistic view of the customer across the entire organisation. 

Her QC2™ model emphasises a multi-dimensional approach, integrating the customer, company, brands, and processes, aiming for quantum growth through small, targeted changes. 

Denyse highlights the benefits of QC2™, including increased revenue, cost savings, and improved employee engagement. 

She also introduces her CATSIGHT™ methodology for maximising information ROI (return on investment), which supports the QC2™ framework.

Quantum Customer Centricity  A New CX Model

This episode examines the qualities of excellent customer service, using a personal anecdote from Denyse about a positive experience she had with a cable company.

It represents the ideal "7 Ps" of customer service excellence: Private, Patient, Polite, Perceptive, Professional, Pragmatic, and Perseverant. 

Denyse contrasts this positive experience with the generally negative experiences of dealing with call centres, highlighting the importance of speed and empathy in resolving customer issues. 

She advocates for prioritising customer needs and emphasises the value of a responsive and understanding approach to customer service. 

In conclusion, Denyse suggests that the audience check out the C3Centricity customer service training services as a solution to improve business practices.

Token: Wi45kTzaLqGtmplkiGM6

The 7 Ps Of Customer Service Excellence

Hey there, tech enthusiasts! 🎉 Welcome to "AI with Shaily," your ultimate podcast for all things artificial intelligence! I'm your host, Shailendra Kumar, and today we’re exploring some groundbreaking advancements in AI agent tools specifically designed for customer service. 🤖✨

Picture this: you're managing a successful online business, but your customer support team is getting swamped with a flood of inquiries. 🌊 This overwhelming situation can be a nightmare, but thankfully, innovative AI tools are stepping in to save the day! Today, we’re going to discuss how these next-gen AI agents are transforming customer service and making life easier for both businesses and their customers.

First up is Sprinklr AI+, which is revolutionizing user experiences by utilizing cutting-edge AI technology, including Google Cloud’s Vertex and OpenAI GPT models. 🌟 This tool doesn’t just respond to questions; it provides intelligent insights and personalized experiences, almost like having a magical genie at your customers' service!

Next, we have Freshdesk's Freddy AI. Imagine having a tireless agent that works around the clock, analyzing customer sentiment and efficiently routing tickets. 🕒 Freddy ensures that no customer feels ignored, even during the wee hours of the morning! It's like having a dedicated partner who is always on top of things.

Then there’s Zendesk AI, which is customizing customer service with predictive insights. This tool anticipates customer needs before they even voice them! 🎩✨ Their Answer Bot is revolutionizing automated responses, making it feel like a magic trick where the future is predicted right before your eyes.

Intercom's Fin also deserves a shout-out! By integrating OpenAI’s GPT-4, Fin assists employees with quick resolutions and personalized interactions. 🧠 It’s like having a clever coworker who always knows the right answer at the right time.

Help Scout and Ada are also making waves by providing user-friendly interfaces that manage personalized and complex interactions. 💬 Their platforms feature advanced chatbots and real-time solutions, making conversations feel less robotic and more like chatting with a helpful friend.

The overarching trend here is clear: businesses are harnessing the power of AI not just to answer questions but to understand and anticipate customer needs. This shift is pushing the limits of what automated support can achieve. So, let’s ponder this: How do you envision AI changing our interactions with businesses over the next five years? 🤔

Before we conclude, here’s a Bonus Tip for you: When integrating AI tools, it’s crucial to continuously train your models using real customer interaction data. 📊 This practice will keep your AI sharp, ensuring it delivers both consistency and innovation.

As we wrap up this exciting episode, I want to leave you with a thought-provoking quote from Sundar Pichai: "AI will have a bigger impact than fire or electricity." 🔥⚡️ Isn’t that something to consider?

Don’t forget to connect with me, Shailendra Kumar, on YouTube, Twitter, LinkedIn, and Medium. I’m eager to hear your thoughts, so please subscribe and share your insights in the comments! Let’s keep this AI conversation buzzing! Until next time, stay curious and keep innovating! 🚀

AI Agents Unleashed: Revolutionizing Customer Service

The Xchange Zone: Everyone  is Your Customer

Episode 2 - James Brown - The Xchange Zone: Everyone is Your Customer

***New Video Alert!
You want more 5-star reviews for your business?
You need a delivery process that you can work on.
It’s an extension of your marketing funnel as it’s all about setting customer expectations.
I give you some thoughts about how to work on this in this week’s video.
Check it out right here: https://youtu.be/7Z0hK4sNM5k 
Cheers

See you over on YouTube
David C Barnett

****
- Join David's email list so you never miss any new videos or important information or insights, RECEIVE 7 FREE GIFTS!!-  https://www.DavidCBarnettList.com
****
Do Business with David using these incredible internet links...
- David's Blog where you can find hundreds of free videos and articles, https://www.DavidCBarnett.com
- Book a call with David and let him help you with your project, https://www.CallDavidBarnett.com
- Learn how to buy a successful and profitable business in a risk-controlled way https://www.BusinessBuyerAdvantage.com
- Get help selling your business, https://www.HowToSellMyOwnBusiness.com
- Get better organized in your business, https://www.EasySmallBizSystems.com
- Learn to make better cash flow forecasts and write incredibly effective business plans from scratch!, https://www.BizPlanSchool.com
- Learn to build an equity asset with insurance! visit https://www.NewBankingSolution.com
-Did you sign up for an expensive Merchant Cash Advance for your business and now struggle to make the payments? Find out how you can negotiate your way out at https://www.EndMyMCA.com

Email List

Exceptional Service And Reviews For Complex Services

What makes a physical store truly worth visiting in today's digital-first world? Melissa Gonzalez, founder of MG2 Advisory, reveals the evolution of retail design that's reshaping how brands connect with consumers through physical spaces. Listen now and join the conversation about creating spaces that deliver experiences digital simply cannot replicate.


Ep. 53: MG2

PECO’s Brian Sheehan sits down for Part 2 with Sri Divel, the Principal of The Culinary CMO, to talk about what's new and exciting, affecting the restaurant world!  Sri’s profound insights and expertise shine through—showcasing the incredible connection between creativity and strategy in the culinary world.  Catch the full episode now and be inspired! 

Ep. 54: The Culinary CMO- Part 2

Commence CRM’s Ticket Management System streamlines customer support by centralizing inquiries from various channels into a unified platform. This system enables efficient tracking, assignment, and resolution of tickets, ensuring no customer issue is overlooked. With real-time visibility into support activities, teams can monitor performance metrics, adhere to service level agreements, and enhance customer satisfaction. Integrated knowledge bases further empower customers to find solutions independently, reducing support workload and improving response times. https://commence.com/software-features/ticket-management-system/

Streamline Support with Commence Ticket System

AnswerFirst services, when integrated with Salesforce, offer several benefits for businesses seeking to enhance customer relationship management, sales, and support operations.
Here is a brief overview of these benefits:

• Seamless Communication and CRM Data Management
• Automated Data Logging and Workflow Streamlining
• Centralized Communication and Improved Client Satisfaction
• Automated Lead & Contact Logging
• Seamless Case & Ticket Creation
• Real-Time Data Synchronization
• Prioritized Follow-Ups & Task Management
• Enhanced Customer Experience & Retention
• Maximized Efficiency and Organized CRM
• Quick and Flexible Setup

Learn more here: https://answerfirst.com/answering-service-salesforce/

AnswerFirst & SalesForce Integration Deep Dive

Best call handling powerhouse for home inspection professionals in Jacksonville, FL

America’s Call Center is a U.S.–based call handling powerhouse for home inspection professionals dedicated to helping businesses stay connected with their customers, day or night. Located in Jacksonville, Florida, they offer professional 24/7 coverage with friendly operators who follow custom scripts tailored to each client. Whether it’s for medical practices, law firms, contractors, or retail businesses, their team ensures every call is handled with accuracy, warmth, and professionalism. With bilingual services, flexible plans, and decades of experience, America’s Call Center makes sure your customers always hear a live voice on the other end of the line.
Address: 7901 Baymeadows Way, Suite #14
Jacksonville, FL 32256.
Website: https://americascallcenter.us
Email: info@americascallcenter.us 
Phone: New Clients: 800-641-9096 and
Current Clients: 800-598-2580.

Best call handling powerhouse for home inspection

John Lasala from New York is a skilled professional with over ten years of experience in the automobile industry. He is the General Manager of Infiniti of Lynbrook, where he focuses on sales, service, and overall dealership growth. With his strong background, John Lasala works on building effective teams, creating smooth processes, and improving customer satisfaction. His leadership is centered on practical methods that keep operations organized and successful. In this podcast, he shares 5 tips for better automobile management, offering useful guidance to make businesses more efficient, customer-focused, and ready for long-term success.

John Lasala from New York Shares 5 Tips for Better Automobile Management

A professional, confident greeting tailored for law firms. Clear communication, polished tone, and the experience your clients expect from their first call.

Legal Demo - Alphi Communications

Welcome to AI with Shaily, hosted by Shailendra Kumar, your go-to source for the latest news and breakthroughs in artificial intelligence 🤖✨. In this episode, Shailendra shares an inspiring story about Armen Kirakosian, who spent years working in call centers, dealing with complicated phone menus, taking handwritten notes, and managing challenging customer interactions under pressure 📞📝. Armen’s journey highlights how AI has dramatically transformed customer service over the past decade.

Armen, now a global senior manager at TTEC, reflects on how AI has “taken the robot out of us” 🤖➡️❤️, meaning AI has removed the robotic, repetitive tasks from agents’ work. Thanks to AI, customer profiles pop up before the agent even says hello, and often the issue is already identified, making the experience smoother and more personal. The days of robotic scripts and long hold times are fading, allowing agents to focus on genuinely helping people.

This transformation isn’t just about convenience; it’s part of a global shift in contact centers where AI streamlines workflows, boosts productivity, and reduces frustration—especially the dreaded “zero out” option in phone menus that everyone hates 🚫0️⃣. However, experts like James Bednar from TTEC caution that not all tasks should be automated. Some situations require a human touch, suggesting a future where AI and humans work side-by-side—a hybrid approach that combines technology with empathy 🤝💡.

Shailendra poses an intriguing question: How would you feel knowing AI might already anticipate your problem before you even explain it? This fusion of technology and empathy is what makes customer service feel less like a chore and more like a meaningful conversation 🗣️💬.

As a bonus tip, Shailendra encourages listeners to identify repetitive tasks in their own work and explore AI tools to automate them, freeing up time for creativity and connection—just like Armen’s team is doing today ⏳✨.

The core message is clear: AI is not here to replace our humanity but to amplify it. Armen’s words, “AI has taken the robot out of us,” perfectly capture this idea.

For those interested in staying updated, Shailendra invites you to follow him on YouTube, Twitter, LinkedIn, and Medium for more AI stories and expert insights. Don’t forget to subscribe to AI with Shaily for your weekly dose of AI news and share your thoughts on how AI is transforming customer service—let’s start a conversation! 💬📲

Signing off with warmth and curiosity, Shailendra Kumar reminds us to embrace AI with an open mind and heart, making artificial intelligence feel a little more human every day 🌍❤️🤖.

AI with Shaily: How Artificial Intelligence is Humanizing Customer Service

Anyone else been getting these calls? 

Spooky song for Halloween month. Featuring Sam Van Gorden as Jeff.
.
.
Disclaimer: 
“Jeff from Sweetwater” is a fictional character. Any resemblance to real persons, living or dead, is purely coincidental. This work is a parody and is not affiliated with, endorsed by, or produced in association with Sweetwater Sound.

Jeff From Sweetwater

Manufacturer of Customer Relattionship Management Software and Marketiongh automation services

Unlock the secrets of data mastery with Shailendra, a 27-year veteran in AI, ML, and Data Science, driving AU$ 6 Billion in transformative value. As the author of 'Making Money out of Data,' their strategies redefine digital success. With expertise honed at IBM and Accenture, they drive innovation and data monetization. Explore how loyalty programs like Flybuys and Everyday Rewards revolutionize business—connect with Shaily today.

Welcome to Insight LIVE, the podcast where we talk with top professionals in the meetings and events industry, sharing insider knowledge and perspectives. Whether you're experienced or just starting out, this is your go-to podcast for event industry wisdom. Each episode, we’ll dive into challenges, trends, and strategies for success.

Alphi Communications is a premium live virtual receptionist business.

John Lasala from New York is the General Manager of Infiniti of Lynbrook, bringing over ten years of experience in the automobile industry. John Lasala began his career with Penske Automotive Group, where he learned the skills of sales, service, and management. A graduate of Clear View High School, John Lasala from New York is dedicated to building strong teams, providing excellent customer service, and growing the business. At Infiniti of Lynbrook, he oversees daily operations and works closely with the community. Known for his approachable leadership, he values lasting customer relationships and supports local youth programs that inspire future success.

I discuss buying, selling, financing and managing small and medium sized businesses either alone or with guests.  
I've started, bought, sold and closed businesses. 
Author of three best-selling business books; 'Invest Local: a guide to superior investment returns in your own community,' 'Franchise Warnings: What you really need to know before you buy' and 'How To Sell My Own Business: A guide to selling your own business without paying a broker's commission.' all available as well as 5 other books on Amazon or from www.DavidCBarnett.com

AnswerFirst is an international telephone answering service and customer service solutions provider that supports almost 1600 businesses around the globe by providing answering services, call center solutions, virtual receptionists, scheduling, messaging, reservations, technical support, order entry, inbound email processing and other customer service solutions.

MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers.
In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe.
Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨‍💼👩‍💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé

Retail Intel is a podcast series brought to you by Phillips Edison & Company, one of the nation’s largest owners and operators of grocery-anchored shopping centers. Join Brian Sheehan as he explores emerging trends, insights, and hot topics in the retail real estate industry.

The Social Dentist with Dr. Desiree Yazdan is an informative podcast focusing on the healthcare industry, social media and marrying the two to maximize your business.  Dr. Yazdan is a cosmetic dentist based in Newport Beach, CA.  She has over 130k followers on Instagram and over 80k followers on Facebook. Dr. Yazdan wants to help you gain a valuable social media following and increase your profitability. 

Sign up for Dr. Yazdan’s informative newsletter at https://dryazdan.lpages.co/grow-your-business-lead-page/

Follow Dr. Yazdan on Instagram @dryazdan and on Facebook at https://www.facebook.com/DrDYazdan/.

New tracks tagged #CustomerService