This episode emphasises the crucial role of emotional intelligence (EQ) in boosting business growth. 

The discussion explains EQ's four key components—self-awareness, self-management, social awareness, and relationship management—and details how these contribute to improved customer relationships, employee engagement, effective leadership, and enhanced decision-making. 

Denyse shares numerous company examples (Starbucks, Zappos, Salesforce, etc.) illustrating successful EQ implementation across various sectors. 

She highlights many statistics that prove the strong correlation between high EQ and increased profitability, employee engagement, and leadership success. 

Denyse ends by offering practical strategies for building EQ within organisations.

Emotional Intelligence  Driving Business Growth

This episode of Marketing DEEP DIVES by DENYSE promotes Quantum Customer Centricity (QC2™), a new customer experience model. 

During the discussion, Denyse argues that traditional customer experience (CX) models need to be revised because they are focused too narrowly on customer service and fail to integrate a holistic view of the customer across the entire organisation. 

Her QC2™ model emphasises a multi-dimensional approach, integrating the customer, company, brands, and processes, aiming for quantum growth through small, targeted changes. 

Denyse highlights the benefits of QC2™, including increased revenue, cost savings, and improved employee engagement. 

She also introduces her CATSIGHT™ methodology for maximising information ROI (return on investment), which supports the QC2™ framework.

Quantum Customer Centricity  A New CX Model

This episode examines the qualities of excellent customer service, using a personal anecdote from Denyse about a positive experience she had with a cable company.

It represents the ideal "7 Ps" of customer service excellence: Private, Patient, Polite, Perceptive, Professional, Pragmatic, and Perseverant. 

Denyse contrasts this positive experience with the generally negative experiences of dealing with call centres, highlighting the importance of speed and empathy in resolving customer issues. 

She advocates for prioritising customer needs and emphasises the value of a responsive and understanding approach to customer service. 

In conclusion, Denyse suggests that the audience check out the C3Centricity customer service training services as a solution to improve business practices.

Token: Wi45kTzaLqGtmplkiGM6

The 7 Ps Of Customer Service Excellence

Hey there, tech enthusiasts! 🎉 Welcome to "AI with Shaily," your ultimate podcast for all things artificial intelligence! I'm your host, Shailendra Kumar, and today we’re exploring some groundbreaking advancements in AI agent tools specifically designed for customer service. 🤖✨

Picture this: you're managing a successful online business, but your customer support team is getting swamped with a flood of inquiries. 🌊 This overwhelming situation can be a nightmare, but thankfully, innovative AI tools are stepping in to save the day! Today, we’re going to discuss how these next-gen AI agents are transforming customer service and making life easier for both businesses and their customers.

First up is Sprinklr AI+, which is revolutionizing user experiences by utilizing cutting-edge AI technology, including Google Cloud’s Vertex and OpenAI GPT models. 🌟 This tool doesn’t just respond to questions; it provides intelligent insights and personalized experiences, almost like having a magical genie at your customers' service!

Next, we have Freshdesk's Freddy AI. Imagine having a tireless agent that works around the clock, analyzing customer sentiment and efficiently routing tickets. 🕒 Freddy ensures that no customer feels ignored, even during the wee hours of the morning! It's like having a dedicated partner who is always on top of things.

Then there’s Zendesk AI, which is customizing customer service with predictive insights. This tool anticipates customer needs before they even voice them! 🎩✨ Their Answer Bot is revolutionizing automated responses, making it feel like a magic trick where the future is predicted right before your eyes.

Intercom's Fin also deserves a shout-out! By integrating OpenAI’s GPT-4, Fin assists employees with quick resolutions and personalized interactions. 🧠 It’s like having a clever coworker who always knows the right answer at the right time.

Help Scout and Ada are also making waves by providing user-friendly interfaces that manage personalized and complex interactions. 💬 Their platforms feature advanced chatbots and real-time solutions, making conversations feel less robotic and more like chatting with a helpful friend.

The overarching trend here is clear: businesses are harnessing the power of AI not just to answer questions but to understand and anticipate customer needs. This shift is pushing the limits of what automated support can achieve. So, let’s ponder this: How do you envision AI changing our interactions with businesses over the next five years? 🤔

Before we conclude, here’s a Bonus Tip for you: When integrating AI tools, it’s crucial to continuously train your models using real customer interaction data. 📊 This practice will keep your AI sharp, ensuring it delivers both consistency and innovation.

As we wrap up this exciting episode, I want to leave you with a thought-provoking quote from Sundar Pichai: "AI will have a bigger impact than fire or electricity." 🔥⚡️ Isn’t that something to consider?

Don’t forget to connect with me, Shailendra Kumar, on YouTube, Twitter, LinkedIn, and Medium. I’m eager to hear your thoughts, so please subscribe and share your insights in the comments! Let’s keep this AI conversation buzzing! Until next time, stay curious and keep innovating! 🚀

AI Agents Unleashed: Revolutionizing Customer Service

The Xchange Zone: Everyone  is Your Customer

Episode 2 - James Brown - The Xchange Zone: Everyone is Your Customer

***New Video Alert!
You want more 5-star reviews for your business?
You need a delivery process that you can work on.
It’s an extension of your marketing funnel as it’s all about setting customer expectations.
I give you some thoughts about how to work on this in this week’s video.
Check it out right here: https://youtu.be/7Z0hK4sNM5k 
Cheers

See you over on YouTube
David C Barnett

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Exceptional Service And Reviews For Complex Services

What makes a physical store truly worth visiting in today's digital-first world? Melissa Gonzalez, founder of MG2 Advisory, reveals the evolution of retail design that's reshaping how brands connect with consumers through physical spaces. Listen now and join the conversation about creating spaces that deliver experiences digital simply cannot replicate.


Ep. 53: MG2

PECO’s Brian Sheehan sits down for Part 2 with Sri Divel, the Principal of The Culinary CMO, to talk about what's new and exciting, affecting the restaurant world!  Sri’s profound insights and expertise shine through—showcasing the incredible connection between creativity and strategy in the culinary world.  Catch the full episode now and be inspired! 

Ep. 54: The Culinary CMO- Part 2

Commence CRM’s Ticket Management System streamlines customer support by centralizing inquiries from various channels into a unified platform. This system enables efficient tracking, assignment, and resolution of tickets, ensuring no customer issue is overlooked. With real-time visibility into support activities, teams can monitor performance metrics, adhere to service level agreements, and enhance customer satisfaction. Integrated knowledge bases further empower customers to find solutions independently, reducing support workload and improving response times. https://commence.com/software-features/ticket-management-system/

Streamline Support with Commence Ticket System

AnswerFirst services, when integrated with Salesforce, offer several benefits for businesses seeking to enhance customer relationship management, sales, and support operations.
Here is a brief overview of these benefits:

• Seamless Communication and CRM Data Management
• Automated Data Logging and Workflow Streamlining
• Centralized Communication and Improved Client Satisfaction
• Automated Lead & Contact Logging
• Seamless Case & Ticket Creation
• Real-Time Data Synchronization
• Prioritized Follow-Ups & Task Management
• Enhanced Customer Experience & Retention
• Maximized Efficiency and Organized CRM
• Quick and Flexible Setup

Learn more here: https://answerfirst.com/answering-service-salesforce/

AnswerFirst & SalesForce Integration Deep Dive

Manufacturer of Customer Relattionship Management Software and Marketiongh automation services

Unlock the secrets of data mastery with Shailendra, a 27-year veteran in AI, ML, and Data Science, driving AU$ 6 Billion in transformative value. As the author of 'Making Money out of Data,' their strategies redefine digital success. With expertise honed at IBM and Accenture, they drive innovation and data monetization. Explore how loyalty programs like Flybuys and Everyday Rewards revolutionize business—connect with Shaily today.

Welcome to Insight LIVE, the podcast where we talk with top professionals in the meetings and events industry, sharing insider knowledge and perspectives. Whether you're experienced or just starting out, this is your go-to podcast for event industry wisdom. Each episode, we’ll dive into challenges, trends, and strategies for success.

I discuss buying, selling, financing and managing small and medium sized businesses either alone or with guests.  
I've started, bought, sold and closed businesses. 
Author of three best-selling business books; 'Invest Local: a guide to superior investment returns in your own community,' 'Franchise Warnings: What you really need to know before you buy' and 'How To Sell My Own Business: A guide to selling your own business without paying a broker's commission.' all available as well as 5 other books on Amazon or from www.DavidCBarnett.com

AnswerFirst is an international telephone answering service and customer service solutions provider that supports almost 1600 businesses around the globe by providing answering services, call center solutions, virtual receptionists, scheduling, messaging, reservations, technical support, order entry, inbound email processing and other customer service solutions.

MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers.
In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe.
Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨‍💼👩‍💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé

Retail Intel is a podcast series brought to you by Phillips Edison & Company, one of the nation’s largest owners and operators of grocery-anchored shopping centers. Join Brian Sheehan as he explores emerging trends, insights, and hot topics in the retail real estate industry.

New tracks tagged #CustomerService