Joining 3Sixty Insights Co-Founder Brent Skinner for this episode of the #HRTechChat video podcast was guest Adam Famularo, CEO of WorkFusion. In monitoring for financial crime, WorkFusion's "AI Digital Workers" may well be more accurate and efficient than any human could ever be. But it's actually good news for real humans in the world of work. In their discussion, Adam and Brent dig into why this is so.

#HRTechChat: Adam Famularo, CEO of WorkFusion

Both my guests for this episode have appeared on the #HRTechChat video podcast previously - and it only made sense to host the two of them this time, at the same time. Why? Betterworks CEO Doug Dennerline and Vice President of HR Transformation Jamie Aitken have co-authored and published a book titled "Make Work Better," and our discussion revolved around it.

Let's get something out of the way first. Employers have six ways to Sunday to make work better: make scheduling better for work-life balance, make onboarding better for immediate employee engagement (and faster time-to-productivity), make payroll better so employees get paid incorrectly less often, make on-the-job learning better so staff can build their careers...

Have I missed anything? Probably, and we've been talking about how to make work better for years. Over 10 years ago, when I worked with executives at one of the well-known vendors of technology for workforce management, we argued (correctly) in our thought leadership that you could make work better for retail associates by modernizing WFM systems.

The list goes on. You could start anywhere to make work better. One of the best places to start to make work better, however, is by upending tired old approaches to measuring and assessing employees' performance. More specifically, the central tenet of Doug and Jamie's book is that you can make work much, much better by dispensing with performance management that revolves around the tedious annual performance review.

We've all heard the tongue-in-cheek term, The beatings will continue until morale improves. Well, what are we doing? We can do better than rely on an approach developed by the U.S. military early in the last century and specifically for military scenarios. As for the private sector, "massive research shows that it doesn't change performance," Doug said. "It's a ridiculous thing. Yet people still do it. So, this book was aimed at helping people understand the value of making the change, and giving them a bit of a roadmap on what happens when you do that" and insight into "the profound impact it has on companies that are brave enough to make the change."

What kind of organization doesn't want performance to improve? What's great about leaving the traditional annual review behind is that employees' performance finally does improve -- the goal all along. New approaches aided by the state of the art in cloud software for this (like Betterworks) promote regular dialogue between managers and their direct reports, result in greater workforce engagement overall, and elevate the caliber of leadership throughout the organization.

Over time, in fact, turning away from the old ways of performance management can be an important precursor to organizational transformation -- and HR transformation, certainly. Traditionally (and tellingly), HR departments have always measured success vis-à-vis performance management in simple terms of completions -- "as opposed to impact, what is it that you're trying to achieve?" Jamie said. "Well, it's not just 'check the box.' We need to have a completely different way of showing up for our employees. We need to be thinking about different ways to get them engaged, and focused."

HR departments end up escaping this cost-center-reinforcing mentality and, armed with rich data on workforce performance and engagement, elevate their own standing with organizational leadership. Getting out of the past and into the future of work with their performance management, in other words, is good all around for everyone involved.

For an example of how this plays out, watch this episode of #HRTechChat from last summer, when we interviewed Betterworks user Jeff Andes, vice president of talent management at University of Phoenix.  And I almost forgot: another member of leadership at Betterworks appeared on the podcast last year. In the meantime, and as always, Doug and Jamie were great guests.

#HRTechChat: Make Work Better with Betterworks' Doug Dennerline & Jamie Aitken

Marta Weinstock, my guest for this episode of the #HRTechChat video podcast, is senior director of operations at California-based Rutherford Investment Company. Part of her charter at Rutherford Investments is to get human capital management as efficient as possible. Under the aegis of her leadership and the help of isolved, the employer's journey along the road to HCM maturity has been sweeping and inspiring. With isolved, Marta has brought order to a previously dysfunctional, disorganized HR ecosystem. Leading the charge for digital transformation from the inside, Marta has witnessed first-hand not only the excellent capabilities found in isolved's software-as-a-service People Cloud™, but also the highly attentive approach of isolved's HR services team.

#HRTechChat: Marta Weinstock, Senior Director of Operations at Rutherford Investment Company

This episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox's cloud software for human capital management for is the call center industry. When it comes to workforce management, especially scheduling, call centers are complex, challenging. Plus, everything we hear about the importance of the employee experiences is magnified at call centers. And everything we know about the impact of a positive employee experience on the customer experience is amplified at call centers. Deploy technology capable of improving agents' quality of work-life balance, their employee wellbeing, and customers will have those positive experiences when they need it the most: when they get in touch with the call center. Michelle dives into the particulars, and I highly recommend tuning in.

#HRTechChat: Michelle Randall, Chief Marketing Officer at Playvox

Welcome back to another episode of HRTechChat, where we dive into the latest trends and strategies in human resources and workplace technology. In this podcast episode, our host, Jennifer, is joined by HR expert Pamela Stroko to discuss a pressing topic - the staggering 59% of the workforce who are quietly quitting their jobs. Pamela sheds light on the concept of the ""Dead Zone,"" the time of day when remote or hybrid workers are not available to their managers. This lack of trust and connection to work has contributed to the decline in productivity and engagement among employees.

Pamela introduces a concept called the ""Ambition Recession,"" a term coined by Gad Levanon, which points to the decline in employee ambition and engagement since the pandemic. She highlights that we need to shift our focus from where people work (in-office, remote, hybrid) to the quality of the work and the experiences employees have within the organization. The key is to activate employees and connect them deeply to their work to foster greater engagement and productivity.

One solution Pamela suggests is using technology like the People Activation Platform offered by Pro Habits. This platform helps employees connect with their work by guiding them through daily tasks, setting goals, and providing feedback. It brings visibility to the work employees are doing and helps build trust between managers and their teams.

Another tool discussed in the podcast is BlueBoard, which provides recognition experiences as rewards. Instead of traditional gifts or events, employees can choose an experience that is meaningful to them, such as a vacation with family, attending a sports event, or going on a hike. These experiences create positive intent, energize employees, and increase their commitment to the organization.

The podcast emphasizes that organizations should focus on connecting employees to their work and creating meaningful experiences rather than just solving for the physical location of work. By activating employees and igniting their passion for their jobs, companies can boost productivity, engagement, and overall organizational success.

In conclusion, Pamela and Jennifer leave us with the reminder that within each individual lies the potential to be fully engaged and energized by their work. As leaders, it is our responsibility to find that spark and encourage it to shine, fostering a culture of productivity and enthusiasm.

#HRTechChat: The "Ambition Recession" and Activating Employees with Pamela Stroko

Welcome to our annual EO/ESOP Podcast Summer School series. We selected some of our favorite episodes over the past year for your enjoyment while we spend the rest of our summer catching our breath and working on launching our exciting Season 7, beginning in September 2023.

In this episode, Bret Keisling shares the story of how Trader Joe's almost became an ESOP as told by company founder Joe Coulombe in his business memoir "Becoming Trader Joe: How I Did Business My Way and Still Beat the Big Guys," co-written by Patty Civalleri [https://pattycivalleri.com/]. Many of the factors that led to the company's success are hallmarks of successful ESOPs: great salaries, high retention, open book management, and employee communication.

The full transcript of this episode, which includes a link where you can purchase the book at employee-owned Raven Bookstore, is available on our website at https://www.theesoppodcast.com/post/esop-summer-school-mini-cast-30-trader-joe-s-almost-an-esop

ESOP Summer School Mini-cast 30: Trader Joe's - Almost An ESOP

Does your company have the right leaders in place? 

How can you ensure that these key players stay motivated and committed to driving your business toward success? 

Join us as we tackle the tough questions and share our insights on nurturing and retaining the key leaders in your company. 

We’ll explore the philosophy of abundance and its significance in shaping your business model and your leadership team. 

As the company owner, it's crucial to create an environment that encourages growth, and that's what we'll delve into. From identifying the leaders that are truly worth keeping to learning how to delegate effectively, we've got you covered. We'll also discuss how you can reward your key leaders, ensuring that they share in the success they help to create.

We’ll talk about how the Beatitudes in Matthew 5 apply to developing virtuous leaders in your company. We'll touch on the parable of the fig tree from Luke 13 and its application in evaluating a leader's potential for rehabilitation. So, get ready to dive into these rich insights and strategies to strengthen your leadership team and ensure your company's success. Tune in, learn, and lead!

Episode Highlights
(0:00:05) - Retaining Key Leaders in Your Company
Identifying, growing, rewarding and retaining key leaders, understanding the person behind the leader, and my background in education are discussed.

(0:14:54) - Leading With the Philosophy of Abundance
We discuss company phases, key leader retention, abundance philosophy, self-assessment, business model sustainability, and delegation.

(0:24:24) - Identifying Leaders Worth Retaining
We seek a leader with an owner-minded vision, growth mindset, and virtuous decision-making.

(0:31:06) - Empathy, Accountability, and Retaining Leaders
Empathy, accountability, busyness, leadership, and the fig tree parable are discussed to promote teamwork and collaboration.

(0:40:52) - Retaining Leaders Through Vision and Participation
Provide leadership and team work training, build the vision, collaborate on the vision, reward and retain key players, and create an incentive plan.

(0:54:22) - Developing Key Leaders in a Company
We discuss transitioning key leaders with dignity, respect and company interests.

Subscribe to The 3 Wins 👉https://the3wins.substack.com/ 

Resources from The 3 Wins
To learn more about how to apply The 3 Wins Framework in your business, download our FREE whitepaper, “The 3 Wins: How to Unleash the Collaboration Effect on Profits in Your Company,” here: https://www.legacyadvisorypartners.com/signup-for-free-book-download.html#gref 
“The Great 8: A New Paradigm for Leadership,” by J. David Harper, Jr., CEO of Legacy Advisory Partners: https://www.amazon.com/Great-New-Paradigm-Leadership/dp/0986233609 
SUBSCRIBE
To our Substack to receive each episode (and its key takeaways) in your inbox: https://the3wins.substack.com/ 

To our YouTube channel: https://www.youtube.com/channel/UCZZsW7NF3RlOC7wfTAVGOsw?sub_confirmation=1  

CONNECT WITH OUR HOST
Russ Clemmer, president of Legacy Advisory Partners
Russ Clemmer on LinkedIn: https://www.linkedin.com/in/russclemmer/
The 3 Wins Podcast is presented by Legacy Advisory Partners: https://www.legacyadvisorypartners.com/

CONNECT WITH OUR PRODUCER
Sean Lyden, CEO, Lyden Communications: www.SystematicSelling.co 
Sean Lyden on LinkedIn: https://www.linkedin.com/in/seanlyden/ 

DISCLAIMER
The 3 Wins Podcast is brought to you by Legacy Advisory Partners.

Discussions in this show should not be construed as specific recommendations or investment advice. Always consult with your investment professional before making important investment decisions. Securities offered through Registered Representatives of Cambridge Investment Research, Inc., a broker-dealer member FINRA/SIPC. Advisory services through Investment Advisor Representatives of Cambridge Investment Research Advisors, Inc., a Registered Investment Advisor. Cambridge and Legacy Advisory Partners are not affiliated.

E40: Russ Clemmer: Making the Case for Long-Term Incentive Plans for Your Key Leaders

Today on Connected, Greg sits down with Tim Whalen, service manager at Voss Chevrolet in Dayton, Ohio. Technician turnover continues to be an issue for dealers but at Voss, Tim's only seen two techs move to different roles in the last five years!

Watch the full conversation to find out how Tim manages retention in his dealership by asking questions and evaluating why employees might not be satisfied.

Connected Podcast Episode 127: Tackling Technician Turnover

Ed Sudzina is a graduate of the United States Military Academy at West Point and served as an Airborne/Ranger qualified Infantry Officer in the U.S. Army where he primarily served overseas and deployed to the Former Yugoslav Republic of Macedonia. Ed began his career in the financial services industry in 1997 as a financial advisor with Prudential Securities in Birmingham, Michigan. After a successful start to his advisory career, Ed was selected to attend Prudential’s Branch Manager Leadership Program in New York City. In 2001, Ed was introduced to Raymond James and shortly thereafter chose to return to Michigan to assume leadership of Raymond James Auburn Hills. Ed was promoted to Complex Manager in 2005 where he steadily grew his complex’s footprint for over a decade. He was twice named Raymond James Manager of the Year in 2015 and 2019 and was recognized as one of OnWallStreet Magazine’s Top 10 Branch Managers in 2016. In 2019, Ed was elevated to the role of Metro Detroit Market Executive where he works with all of the talented Raymond James managers, staff, and advisors throughout metropolitan Detroit and eastern Michigan to create a financial services organization rivaled by none. 

Vic Verchereau caught up with Ed to get his thoughts on leading and how his amazing background has shaped his current life.  Grab a notepad because Ed has some great perspectives to share in this edition of the Leadership Lowdown!

» Visit MBN website: www.michiganbusinessnetwork.com/
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Leadership Lowdown | Living by the Cadet Honor Code (Full Episode)

Many managers are finding it terribly difficult to manage a multigenerational workforce.  It’s becoming clear that younger employees express themselves differently than older employees.  Managers must learn to adapt management strategies to fit the various generations. Listen to this month’s podcast to learn how.

Managing A Multigenerational Workforce

In this episode of the Running Restaurants.com podcast Jaime Oikle interviews Ashley Bray about the Bar and Restaurant Expo in Las Vegas this upcoming March. They discuss the expo's events, education, exhibit floor, and networking parties. Ashley highlights several trends including: culinary cocktails with savory and functional ingredients, the rise of non-alcoholic beverages for wellness, as well as the importance of loyalty programs and employee retention for restaurants. The expo promises great industry educational and networking opportunities -- don't miss it!

Be sure to check out the episode... Find out more at https://www.barandrestaurantexpo.com & https://www.runningrestaurants.com.

205: Preview: 2024 Bar and Restaurant Expo - Plus Hot Trends

Host Don Hardwick invites Shawn Powlick the Chief Human Resources Officer of MRO to discuss his career, MRO's growth, and some keys to hiring and retaining their workforce. And the transition of in office and remote working since COVID. MRO is a global company with over 3000 employees.

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Follow the Medical Record

Follow the Medical Record: Shawn Powlick Chief Human Resources Officer, MRO

Do all managers in a technical area have to be technically excellent and perform operational tasks?  Many people think so, but not Rose.  Listen while she explains why managers and leaders need to understand, on an organizational level, what all staff members do and be able to identify the drivers that make staff productive. They should not be getting into the weeds of actually performing the operational tasks.

Should Managers be Used for Operational Tasks?

EP. 1146 แล้วพื้นฐานของกลยุทธ์ในการเก็บรักษาพนักงาน ต้องมีเรื่องอะไรบ้าง

Pay transparency continues to be one of the hottest legislative trends across the country.  Listen to hear about the impacts on businesses across the country and be prepared to deal with related issues that may arise in your organization.

How Pay Transparency Laws Are Impacting Business

The Home of Business in Michigan. Get on-demand access to audio programs, articles and resources presented by savvy business leaders and industry experts.

The ESOP Podcast invites listeners to hear insights from the best in the world of employee ownership,  from lawyers, to valuators, to CEOs, and even employee owners themselves – each bringing their own unique outlook and experience to our ongoing conversation about what makes ESOP participation so valuable to companies!

Helping restaurants be more profitable! From marketing tips & operational insights to customer service how-tos, team building secrets & technology tidbits, RR delivers the key tools and techniques to help restaurant owners & managers solve the great mystery of running a profitable restaurant.

RADIO FOR THE HEALTHCARE INDUSTRY
Healthcare NOW Radio and Podcast Network offers discussions on the latest developments and trends impacting the industry including: health tech, health IT, healthcare innovation, healthcare policy, healthcare data security, telehealth, interoperability, biotech, med tech, value-based care, pharma, healthcare compliance, and much more. Shows are hosted by industry thought leaders. Guests are a "who's who" across the healthcare spectrum.  The listening audience is predominantly physician and hospital-based, and the healthcare industry at large.

We deliver HR knowledge directly to your place.

This podcast explores the latest human resource issues facing organizations.  It draws on my experiences – often humorous – in the HR world to highlight the problems that can arise, how to avoid them, and what to do if they are already here.  I've been an HR professional for many years.  I help companies with their human resources initiatives.

The buying cycle for enterprise software and technology shouldn't be a power struggle between departments. 3Sixty Insights is a research, advisory, and consulting firm providing deep understanding of how to bridge the gap in perception and priorities between stakeholders. Through our research, we unearth strategic approaches for streamlining the decision-making process, successfully managing solutions, and maximizing value from business software and technology investments.

New tracks tagged #Employee Retention