In this episode of the HR on the Offensive podcast, Chris and Cathy Acratopulo introduce the co-founders of Engage Andy Brown and Sarah Jordan to discuss the evolution from descriptive engagement data to a more strategic, outcome-driven approach in the field of employee experience.

Listen now to learn how data-driven insights contribute to a more nuanced understanding of your employee needs.

How can you use data and insights to optimise your employee experience?

In the latest episode of the HR on the Offensive podcast, Chris dives into the fascinating topic of storytelling and its important use case in HR. Joined by fellow LACEr Gemma Ryall and guest Karen Eber, author of "The Perfect Story", the discussion revolves around leveraging storytelling to enhance employee experience and communication and Karen shares some examples of impactful storytelling from her book.

Stories are not only memorable but also instrumental in shaping organisational culture, fostering engagement, and driving meaningful change. Listen now to learn the transformative power of storytelling in HR.

How can HR utilise the power of storytelling effectively?

Milyen foglalkoztatási trendeket látunk India és a közép-kelet európai régió vonatkozásában? Milyen izgalmas lehetőségek rejlenek Magyarországon az SSC-k fejlesztése terén? Miért fontos, hogy a munkavállalók megtartása váljon prioritássá a piacon? Hallgasd meg a KPMG SSC Percek legújabb adását, ahol Horváth Balázs, a KPMG partnere beszélget Berzsenyi Mártával, a KOSTAL Csoport HR igazgatójával az #SSC szektor kihívásairól.

KPMG SSC Percek - Munkaerő a középpontban

Organizations are struggling with how to better engage their people. If you want better results, people have to be connected to work. Research shows us that 77% of people in organizations today are just doing the bare minimum. Getting beyond the bare minimum to better productivity, connection with team members, a better business performance is about making a personal connection to the work and creating Indvidual pathways to development and career growth. Retention, team performance, innovation, belonging, and passion for the work, all improve when people can see the connection between what they do and what the business delivers in the marketplace.

#HRTechChat: Connection Is the Key to Delivering Exceptional Business Performance

Explore the full episode here: hr.theoneminute.media/p/episode-30
Welcome to the 30th episode of "The One Minute HR" newsletter. Today, we will discuss:  
- Chapter 1: A Guide to Employee Journey Mapping
- Chapter 2: Cheat sheet: Employee Journey Map
- Chapter 3: Let's Practice: Implementing The Triple-A Framework

#EPISODE 30: Employee Journey Map Demo

Episode 30, Chapter 1: A Guide to Employee Journey Mapping

Chris and Emma Leonis-Hughes welcome Jennifer Liston-Smith, the Head of Thought Leadership at Bright Horizons, as their guest. Together, they delve into the latest insights from the Modern Families Index report from 2024, a piece of research conducted by Bright Horizons since 2012. This discussion sheds light on the myriad of challenges confronted by working parents and caregivers. Bright Horizons offer comprehensive services to support working families and employers in creating family-friendly workplaces.

This podcast episode discusses hurdles encountered by working parents and caregivers. Listen now to explore actionable strategies for cultivating a workplace environment that supports parents and caregivers in in achieving a healthy work-life balance.

How can HR improve workplace well-being with insights from the Modern Families Index?

In the latest episode of the HR on the Offensive podcast, Chris dives into rapidly evolving topic of AI in HR. He is joined by fellow LACErs Aaron Alburey, and our resident AI expert Charlie Frost, to discuss the practical uses of AI in HR.

Listen now to learn how you can better navigate the complexities of AI integration, enhancing your HR functions and overall business operations.

How can organisations effectively integrate pragmatic AI in HR?

Peter Weill reads MIT CISR's August 2024 research briefing, which he co-authored with Elizabeth van den Berg, Jason Birnbaum, and Maxime de Planta. See the text version and related content at https://cisr.mit.edu/publication/2024_0801_RealTimeBusiness_WeillvanderBergBirnbaumdePlanta.

Abstract: In a study with Insight Partners, we found that companies operating in the top quartile versus the bottom quartile of “real-time-ness” had more than 50 percent higher revenue growth and net margins—a huge premium. The top-quartile companies automated processes and enabled fast decisions by employees at all levels using trusted and easily accessible data. Real-time decision-making enables digital customer journeys that are more seamless, empowered employee experiences, and increased business agility. This briefing describes what it takes to become a real-time business. We dig into the performance premium and illustrate the journey of becoming a real-time business with a case study of United Airlines.

What’s Next: Top Performers Are Becoming Real-Time Businesses

A thriving workplace culture is the secret behind every successful sales organization. And that starts with connection. It's not just about achieving task excellence but also building relationships within your team. Yet, many sales leaders overlook this, leading to a disconnected workforce. 

Michael Stallard is here to guide us through this topic. As a keynote speaker, executive coach, and author, Michael has dedicated his career to understanding the impact of connection on workplace performance.

In this episode, Michael joins host Will Milano to explain why getting the basics right—like creating a supportive and connected culture—can significantly enhance sales performance. They discuss strategies for sales leaders to meet the seven universal human needs at work, including personal growth, autonomy, and meaningful interactions. Michael also offers tips on starting meetings positively, valuing employees' voices, and aligning personnel values with organizational culture. You’ll leave this conversation understanding how powerful connections can boost your team's resilience, lower stress, and improve decision-making.

In this episode, you’ll learn:
1. The Twin Pillars of Sales Success – which means getting the basics right is key to thriving in a sales culture that marries task excellence with relationship excellence.
2. Building a Culture of Connection - intentional efforts to create a culture of connection can reduce stress, enhance decision-making, and skyrocket performance by meeting essential human needs.
3. Making the Connection Count - creating deeper connections with both colleagues and customers will build trust and resilience.

Resources:
Michael Stallard’s LinkedIn: https://www.linkedin.com/in/michaelstallard/
Get your copy of “Fired Up or Burnt Out”: https://www.amazon.com/Fired-Burned-Out-Creativity-Productivity/dp/1595552812
Connection Culture Group: https://www.connectionculture.com/

Jump into the conversation:
[00:00] Introduction to the Mental Selling podcast with host, Will Milano and guest, Michael Stallard 
[03:03] Vision, Value, and Voice Framework 
[04:36] Impact of Loneliness in Sales
[07:52] Importance of Listening and Asking Questions in Fostering Connections
[12:13] Types of Relational Cultures
[16:23] Seven Universal Human Needs
[24:37] Atlas Exercise for Resilience to Identify Stressors and Resilience Factors

For more related content and information about improving sales performance, visit us at https://www.integritysolutions.com/.

Ep 091 Why Connection Matters in Sales

Mental Selling: The Sales Performance Podcast is a show for motivated problem solvers in sales, leadership and customer service. Each episode features a conversation with sales leaders and industry experts who understand the importance of the mindset and skill set needed to be exceptional at building trusted customer relationships. In this podcast, we get below the surface, tapping into the emotional and psychological drivers of lasting sales and service success. You’ll hear stories and insights about overcoming the self-limiting beliefs that hold salespeople back, how to unlock the full potential in every salesperson, the complexities of today’s B2B buying cycles, and the rise of today’s virtual selling environment. We help you understand the mental and emotional aspects of sales performance that will empower you to deliver amazing customer experiences and get the results you want. 

Welcome to Mental Selling!

A research center at the MIT Sloan School of Management, MIT CISR helps executives meet the challenge of leading dynamic, global, and information-intensive organizations.

Are you an HR leader grappling with the complexities of HR tech, transformation, or change management? Then, listen to the HR on the offensive podcast for cutting-edge insights, actionable strategies, and real-world success stories to tackle your biggest HR challenges.

At LACE Partners, we pride ourselves on being a fundamentally different HR consultancy—innovative, and laser-focused on delivering impact. In each episode, we dive into the latest trends, expert advice, and practical solutions to help you stay ahead in a rapidly evolving workplace.

Whether you're looking to drive adoption of new technology, lead organisational change, or simply optimise your HR strategy, you'll leave every episode with fresh perspectives and tools to take your initiatives to the next level.

Subscribe now and join us on the journey to reshape the future of HR

The buying cycle for enterprise software and technology shouldn't be a power struggle between departments. 3Sixty Insights is a research, advisory, and consulting firm providing deep understanding of how to bridge the gap in perception and priorities between stakeholders. Through our research, we unearth strategic approaches for streamlining the decision-making process, successfully managing solutions, and maximizing value from business software and technology investments.

New tracks tagged #EmployeeExperience