In this episode we speak with Bernard McCabe, Founder and Director of Dreamscape Solutions about the benefit and need of charities using KPIs, and specifically in relation to developing and improving donor recognition and long-term relationship building with donors.

E258 - Measuring Charity Key Performance Indicators With Bernard McCabe

In this episode RunningRestaurants.com Founder Jaime Oikle hosts Jason Brooks, Founder & CEO of HospiVation who shares his expertise on leadership in the restaurant industry from his book "Every Leader Needs Followers." Brooks discusses the importance of understanding KPIs, the benefits of systematic leadership, and the need for effective delegation. He emphasizes the value of an "owner-like orientation" for new employees and the significance of one-on-one reviews for building team relationships. Brooks also highlights his goal to support Giving Kitchen by selling 10,000 copies of his book. The episode offers practical advice for restaurant managers to improve their leadership skills and make a community impact, including... 

- Importance of understanding key performance indicators (KPIs) and systematic leadership approach 
- Mastering KPIs and understanding brand-level, multi-unit, and store-level KPIs 
- Importance of breaking down large targets into smaller, manageable goals 
- Enhancing employee onboarding processes and instilling an ownership mentality 
- Effective delegation and structured training 
- Challenges of delegation and the impact of leadership mindset on team development 
- Engaging in one-on-one reviews and building relationships with team members 
- Leading with the right mindset: managing, leading, and coaching 

Timestamps and other highlights from the episode include:

Mastering Your KPIs (00:05:45)
Understanding and managing key performance indicators in the restaurant industry.

Owner-Like Orientation (00:13:43)
Improving the onboarding process by instilling an owner mentality in new hires.

Delegate by Creating Mini Games (00:20:43)
Effective delegation by prioritizing tasks, identifying strengths, and proper training techniques.

Delegating (00:24:43)
Reasons for poor delegation: lack of understanding, trust issues, power hoarding.

Engaging with One-on-Ones (00:26:50)
Importance of regular one-on-one check-ins, listening more than talking, building relationships.

Leading with the Right Mindset (00:32:36)
Differentiating managing, leading, and coaching mindsets, their tactics and styles.

Supporting Giving Kitchen (00:37:09)
Jason Brooks' mission to donate $30,000 in 30 days through book sales, and how to help.

Be sure to check out the episode... Find out more at https://www.jasonebrooks.com & https://www.runningrestaurants.com.

209: Transforming Restaurant Managers into Leaders

Charity Chat is a weekly podcast for everyone interested in the vital work being carried out by the charity sector. Reflecting the diversity and passion for the sector, we are a not-for-profit forum for learning, commentary and contribution for a more robust, transparent and effective charity sector. Come on, join in.

Helping restaurants be more profitable! From marketing tips & operational insights to customer service how-tos, team building secrets & technology tidbits, RR delivers the key tools and techniques to help restaurant owners & managers solve the great mystery of running a profitable restaurant.

New tracks tagged #Key performance indicators