In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Tracy Schwartz, the Vice President of Operations at Ascension Medical Group in Texas. Tracy shares her healthcare career journey, from starting as a medical assistant to rising through the ranks and becoming a key leader. Schwartz discusses the unique challenges the healthcare industry faces and the strategies Ascension Medical Group is implementing to not only address these issues but also retain top talent.

Key Takeaways:
* Tracy Schwartz's career progression from medical assistant to VP of Operations at Ascension Medical Group
* The importance of work-life balance, flexibility, and understanding employee needs in the healthcare industry
* Reasons for employee turnover, including people leaving for non-healthcare jobs and the impact of the COVID-19 pandemic
* Ascension Medical Group's approach to improving the onboarding process and supporting new hires
* The focus on leadership development as a critical factor in retaining associates

Upcoming event: Tracy Schwartz will be speaking at the MGMA Staffing Conference on August 15-16, 2022, in Massachusetts, on the topic of "Employee Turnover: Why Your Team is Leaving and What to Do About It"

Resources:
Ascension Medial Group
MGMA Staffing Conference

We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast.

Email us at:
Daniel Williams: dwilliams@mgma.com
Ryan Reaves: rreaves@mgma.com
Colleen Luckett: cluckett@mgma.com

Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

MGMA_EP_18 Tracey Schwartz

MGMA Member Spotlight: From Front Desk to C-Suite with Tracey Schwartz

Welcome to another episode of the MGMA Member Spotlight Podcast. In this episode, host Daniel Williams sits down with Jojy Schless, the Director of Operations at Geneva Eye Clinic. Jojy brings a wealth of experience in practice culture, staff retention, customer service, and leadership coaching. This episode delves into Jojy's unique career journey, the culture at Geneva Eye Clinic, and her passion for leadership development.

Key Topics Discussed:
* Jojy's diverse background and path to her current role in healthcare operations
* The structure and focus of Geneva Eye Clinic, a small, independent multi-specialty ophthalmology practice
* Jojy's efforts to transform the practice's culture from one of "intimidation" to one aligned with the physicians' vision of high-quality care and work-life balance
* Jojy's passion for leadership development, mentoring, and helping team members reach their full potential
* Jojy's work-life balance strategies, including her podcast "The Deconstructed Woman"
* Resources and encouragement for other MGMA members to get involved in the organization's programs and community

Resources:
Geneva Eye Clinic
MGMA Community
The Deconstructed Woman Podcast
MGMA Managing Stress Program (contact Daniel Williams at dwilliams@mgma.com if interested)
Jim Collins Books

We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:

Daniel Williams: dwilliams@mgma.com
Ryan Reaves: rreaves@mgma.com
Colleen Luckett: cluckett@mgma.com
Cristy Good: cgood@mgma.com

Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

MGMA Member Spotlight: Jojy Schless on Her Journey from Social Work to Healthcare Leadership

Medical Group Management Association (MGMA) equips practice administrators and executives with the knowledge and tools to head high-performance physician group practices in a complex and evolving healthcare environment.

New tracks tagged #MemberSpotlight