In this episode of Never Mind the Pain Points, Simon and Honor discuss the entirety of the customer lifecycle, the evolution of lead to cash, challenges organisations are facing and why a customer-centric approach is imperative for success.

Lead to Cash challenges and how to overcome them

In this episode of Never Mind the Pain Points, Pim de Morree, Co-founder at Corporate Rebels, chats to our in-house performance psychologist, Suzie Mossman Monk about how organisations can become more progressive and empower teams to highly perform.

How can organisations become more progressive and empower high performing teams?

Catherine Stagg-Macey is an executive coach who has undergone a remarkable career transformation. Driven by an early fascination with understanding human behaviour, she transitioned from a successful corporate career to pursue her passion as a coach. Drawing from her own experiences and invaluable lessons, Catherine serves as a trusted mentor for mid-career professionals, empowering them to reignite their spark at work and navigate successful transitions. With a unique journey and unwavering commitment, she guides individuals in achieving fulfilment and fostering professional growth.

In this episode of Never Mind the Pain Points, our in-house performance psychologist Suzie Mossman-Monk chats to Catherine about the art of leading high-performance teams. They explore the essential components of effective leadership and team dynamics, including defining behaviours, fostering psychological safety, and aligning expectations. With a focus on modelling desired behaviours and embracing coaching, Catherine shares valuable insights on creating a collaborative environment that inspires and empowers individuals to thrive within high-performance teams.

Leadership and team dynamics: Nurturing high-performance

Join change experts Tanya and Hannah in this podcast episode as they discuss how organisations can sustainably move to a hybrid workforce, and the benefits doing so can bring. 

The duo discuss why having a hybrid workforce allows a more diverse workforce, key change management concepts and considerations for organisations to enable a successful hybrid working model and the important part culture has to play in enabling success.

Benefits of moving to a diverse hybrid workforce

In this episode of Never Mind The Pain Points, host Sophie Brazell is joined by guests Sarah Partridge and Dr Kristina Curtis to explore the intricate relationship between leadership, employee satisfaction and organisational culture. 

Host Sophie Brazell is a consultant at Clarasys and one of our Change Management experts. 

Sarah Partridge is the Founder & Director of The Change Academy, who brings her extensive experience in coaching and organisational change to the conversation, unravelling the nuances of effective leadership.

Dr. Kristina Curtis is a behavioural scientist and expert in applied behaviour change. With a background in public health, Dr. Curtis shares valuable insights into behaviour change models and real-world interventions.

Resources mentioned:
Dr. Kristina Curtis case study - https://www.sciencedirect.com/science/article/pii/S2211335518301657
Absentee leadership article - https://www.bps.org.uk/psychologist/corporate-gaslighting-absentee-leaders-and-emotions-work
Behaviour change taxonomy - https://pubmed.ncbi.nlm.nih.gov/23512568/
The hippo effect - https://www.corporate-rebels.com/blog/hippo-effect

Guest Contacts:

Sarah Partridge
The Change Academy - www.thechangeacademy.co.uk
LinkedIn - https://www.linkedin.com/in/sarah-partridge-846b5326/
Email: sarah@thechangeacademy.co.uk

Dr. Kristina Curtis
Applied Behaviour Change consultancy - www.appliedbehaviourchange.com
Email: kristina@appliedbehaviourchange.com
LinkedIn: https://www.linkedin.com/in/dr-kristina-curtis-67395510

The impact of leadership on employee satisfaction and company culture

Never Mind the Pain Points, hosted by Clarasys, is a podcast dedicated to all the current challenges businesses are facing. Each episode is hosted by a Clarasys employee, that has deep expertise in the subject matter of each episode. The hosts are joined by a variety of fantastic, interesting and knowledgable guests from the world of business and together they discuss pain points that organisations face and what you can do to overcome them! 

Whether you are a part of an organisation that face these problems and are looking for ways to overcome them or you just have a strong interest in knowing more about the topics covered, then this is the podcast for you!

New tracks tagged #NMTPP