When outages happen, it’s what you do next that matters. It’s important to have a backup plan in place that you can quickly activate to minimize the impact of an incident.

Over the past two weeks, companies initiated a range of resiliency actions, including asking customers to use alternate authentication methods (or to avoid logging out of a service), setting up a new contact center to re-establish lines of communication, and reverting to manual processes.

Tune in to learn more about what happened during these and other recent incidents.

CHAPTERS:
00:00 Intro
01:00 Square Outage Impacts “Multiple” Services
04:18 Applied Digital’s Multi-week Data Center Issue
07:14 UC Berkeley Data Center Outage
08:44 Russia .ru Domain Outage
10:05 Cyber Attack at Lurie Children's Hospital
11:36 Outage Trends: By the Numbers
15:55 Get in Touch

———

For more insights on outage trends and analysis of some of the most notable outages of 2023, check out our on-demand webinar: https://www.thousandeyes.com/resources/amer-top-outages-2023-analyses-takeaways-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

In EMEA and want to tune in live? We’re hosting one more live webinar session on Feb. 22 at 10 AM (GMT). Register now: https://www.thousandeyes.com/webinars/emea-top-outages-2023-analyses-takeaways?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

And also check out these links:

- The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-square-outage-and-more-news?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

- Explore the .ru domain outage in the ThousandEyes platform (no login required): https://awuyqonlmzxmvizsdcgevvdhcbzervks.share.thousandeyes.com?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse29_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT:
This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. 

Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue?

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Square Outage, Data Center Issues & Planning for Resiliency | Pulse Update

Three recent outages at Starlink, Charles Schwab, and the Internet Archive highlight key reminders for NetOps teams around backup options, the role of intelligence, and understanding your end-to-end service delivery chain.

A subset of Starlink users were unable to establish a connection; some users of Schwab.com and its apps may have found themselves unable to transact or trade due to an authentication issue; and the Internet Archive and the Wayback Machine were intermittently overwhelmed by unexpected traffic floods.

Tune in to learn more about what happened and why, or use the chapters below to jump to the sections that most interest you:
 
CHAPTERS:
00:00 Intro
00:54 Starlink Outage
07:35 Charles Schwab Outage
10:20 DDoS Attack Impacts Internet Archive
13:33 Outage Trends: By the Numbers
16:12 Get in Touch 

———

For more insights, check out The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-schwab-starlink-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q4_internetreport_q4fy24ep4_podcast

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. 

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Insights From Outages at Starlink, Schwab & Internet Archive

Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams.

———

CHAPTERS:
00:00 Intro
00:48 Slack Outage
06:55 Microsoft 365 Outage
11:44 A Pair of Otter.ai Outages
14:21 Grafana Cloud Disruption
15:55 By the Numbers
17:58 Get in Touch

———

To learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook:  https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep3_podcast 

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X.

———

ABOUT THE INTERNET REPORT
This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. 

Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?

Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.

Catch all the episodes on YouTube or your favorite podcast platform:

- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526

- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773

- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Unpacking the Slack Outage & Other Backend Issues

The Cisco Podcast Network is a collective of podcasts from across Cisco spanning technology to culture and everything in between. Hear from Cisco customers, partners, and Cisco insiders on the topics that matter most to you. Email us with your feedback and suggestions. Discover your favorite playlists today!

New tracks tagged #NetworkOutage