Beyond the Hype: How Ambient AI is Transforming Clinical Care with Dr. Tom Kelly of Heidi Health

Join Megan Antonelli and Dr. Tom Kelly, co-founder of Heidi Health, as he brings a unique perspective to healthcare AI. He's a vascular surgery trainee turned founder who experienced firsthand the crushing administrative burden that keeps clinicians from truly connecting with their patients. With Heidi Health now serving over 500,000 clinicians and processing more than 2 million patient visits per week, Tom shares the fascinating journey from frustrated doctor to AI innovator. We dive deep into the reality versus the hype of ambient AI adoption, why clinician-first design trumps seamless integration, and the critical difference between tools that doctors tolerate and tools they actually love. From the nuances of personalization at the sentence level to envisioning an AI care partner that handles follow-ups and coordinates care, this conversation reveals what it truly takes to build healthcare technology that makes medicine more human—not less.

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Digital Health Talks: Beyond the Hype On How Ambient AI is Transforming Clinical Care

She asked me once, “What’d you wanna be?”
When you were small and running free,
And I laughed so hard I nearly cried,
‘Cause the truth was stranger than my pride.

Not a cowboy, not a star,
Not fixing bikes or playing guitar,
No, I had plans,  a little dark,
A crown, a throne, and a royal spark.

While other kids drew planes and fame,
I drew a flag with my own name,
Said, “Someday I’ll rule the world, you’ll see,”
But really I just wanted company.

Yeah, I wanted to be a dictator,
A tiny tyrant dream creator,
With plastic soldiers on the floor,
And friends I’d buy from the corner store.
I wanted power, I wanted pride,
To hide the tears I had inside,
Now I just laugh,  I’ve changed, you know,
The throne I found was love that grows.

I’d sit alone at lunch each day,
Imagining they’d all obey,
I’d sign fake laws, I’d make fake rules,
Pretend I wasn’t scared at school.

My kingdom small, my heart too wide,
For walls I built to feel alive,
It wasn’t hate, it wasn’t spite,
Just a kid trying to make it right.

So when I told her, she just smiled,
Said, “That’s so you,  poetic and wild,”
We laughed until we cried again,
At that lonely boy who wanted reign.

Yeah, I wanted to be a dictator,
A tiny tyrant dream creator,
With plastic soldiers on the floor,
And friends I’d buy from the corner store.
I wanted power, I wanted pride,
To hide the tears I had inside,
Now I just laugh, I’ve changed, you know,
The throne I found was love that grows.

Funny how the broken dreams,
Can turn to softer, sweeter things,
No more orders, no more fights,
Just quiet peace and shared lights.

Now I rule no one but my heart,
And that’s enough  that’s my art,
‘Cause the crown that used to weigh my head,
Now just glows beside your bed.

Yeah, I wanted to be a dictator,
Now I’m just your serenader,
My kingdom’s small, my scepter’s gone,
But you’re the power I lean on.
I wanted pride, I wanted might,
But love just came and made it right,
That broken boy learned to let go 
Turns out hearts make better thrones.

So if my teacher asks again,
I’ll smile and take the pen,
And write, “I’m happy, I’m free, I’m whole 
Love’s the empire that I control.”

Youth Dream

We spilled the box across the floor,
A thousand pieces, maybe more,
All shapes and colors, wild and free,
A mess that somehow looked like me.

You laughed and said, “Where do we start?”
I said, “The edges,  like the heart.”
We lined the corners, one by one,
And watched the picture just begin to come.

At first it felt like nothing fit,
The wrong piece here, the wrong piece lit,
But little by little, through the doubt,
We learned what love was all about.

Piece by piece, we built our sky,
From scattered hopes to reasons why,
Every shape that didn’t seem to belong,
Found its place where it’s been all along.
And when the colors finally met,
The picture we made, I won’t forget,
You and I,  the masterpiece,
And together we placed the final piece.

Some days we forced what wouldn’t go,
Some nights we stopped and took it slow,
The table cluttered, hands unsure,
But love was patient, love was pure.
You’d find a piece I’d thrown aside,
I’d find your smile I used to hide,
And suddenly the chaos made
A perfect sense that never fades.

It’s not about the time it takes,
It’s how the cracks become the shapes,
How every piece we thought was wrong,
Was just waiting for where it belonged.

Piece by piece, we built our sky,
From scattered hopes to reasons why,
Every shape that didn’t seem to belong,
Found its place where it’s been all along.
And when the colors finally met,
The picture we made, I won’t forget,
You and I,  the masterpiece,
And together we placed the final piece.

Now when I see that puzzle framed,
I see our hearts, untamed, unnamed,
A thousand pieces, none the same,
But all of them spell out your name.

Piece by piece, the story grew,
A mess of shapes that turned to you,
Every edge, every quiet seam,
Built the life we used to dream.
And when the last piece found its place,
I saw forever in your face,
You and I,  the masterpiece,
Love complete, the final piece.

So if we ever fall apart,
We’ll find each fragment of our heart,
And build again  as love decrees,
Until we place… the final piece.

Puzzle

Hands in the mix, the morning’s cold,
The air feels heavy, the flour’s old,
I press and fold, but it fights me back,
Too rough, too dry, it starts to crack.

The clock keeps ticking like a dare,
“Are you sure there’s something there?”
But deep inside, a whisper hums,
“Keep going ‘til the rising comes.”

The mess becomes a mirror now,
And I see myself somehow,
The pain, the push, the breaking ground,
Is where the sweetest things are found.

I was ready to throw it away,
Call it wasted, call it stray,
But time and patience have their say,
And the dough begins to change its way.
Oh, I’ve learned that faith’s not clean,
It’s the cracks where warmth can lean,
And when it rises, I can see 
That it’s not the bread, it’s what it taught me.

I wipe the table, trace the lines,
Of all my failures, old designs,
Every burn, every fall apart,
Left a crumb of who I am at heart.
The scent fills up this quiet space,
Like forgiveness taking place,
And suddenly it all feels right,
Like storms that led me to the light.

The mess becomes a mirror now,
And I see myself somehow,
The cracks, the heat, the waiting hours,
Are just the roots of unseen flowers.


I was ready to throw it away,
Call it wasted, call it stray,
But time and patience have their say,
And the dough begins to change its way.
Oh, I’ve learned that faith’s not clean,
It’s the cracks where warmth can lean,
And when it rises, I can see 
That it’s not the bread, it’s what it taught me.


So let it rest, let it breathe,
Let the fire beneath believe,
Every doubt’s a grain of trust,
Every fall is part of us.


I was ready to throw it away,
But I stayed through the disarray,
Now golden light breaks through the clay,
And I’m stronger in every way.
Oh, I’ve learned that faith’s unseen,
But it works in what’s between,
And when it rises, I can see 
It wasn’t wrong, it was becoming me.
Hands in the mix, the morning’s new,
Every rise begins with you.

Mix Of Life

Wake up to the gold in the morning light,
Every leaf’s a dream that’s taking flight,
I’ll pour my soul into every drop,
‘Cause love don’t fade, it climbs to the top.
You breathe the air I breathe,
We share the sky above,
The rain keeps falling down,
And all I give is love.

Grow for me  under the shining sun,
Stretch your arms ‘til the day is done,
Drink the rain, let your colors run,
Grow for me, my little ones.

Roots reach deep where my heart can’t see,
But I can feel your quiet symphony,
Every green note hums through my veins,
A melody born from gentle rain.

You breathe the air I breathe,
We share the sky above,
The rain keeps falling down,
And all I give is love.

Grow for me  under the shining sun,
Stretch your arms ‘til the day is done,
Drink the rain, let your colors run,
Grow for me, my little ones.

I’ll stand beside you when the wind gets wild,
I’ll sing your song with a tender smile,
You give me peace, you give me time,
And I’ll give you light, your roots, your climb.

Grow for me  the world’s still young,
We’re just stories yet to be sung,
Drink the rain, let your hearts become,
Love that blooms  and always comes.
Grow for me…
Grow with me…
Under the shining sun. 

Growing Strong

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