Join Chris Dexter, VP of Global CX – TAC Engine as he discusses the three bodies of work for generative AI and how it is driving efficiency and adding real value (not just curiosity value) for partners and customers.

Episode 51 - Chris Dexter - Live from Cisco Live!

Join Jennifer Craine, Sr. Director of Software and Services of the Americas Partner Organization as she dives into derisking, renewals, adoption, recurring revenue, and the important role that partners play.

Episode 52 - Jennifer Craine - Live from Cisco Live!

In this episode of Partner Perspectives, Scott Schell sits down with Dan Farrell, SVP of Global Services at ePlus, and Larry Hahn, Director of Channel for Schneider Electric, to explore a transformative partnership with Cisco. Together, they discuss how their partnership is making sustainability tangible for customers. Learn about the innovative solutions driving real business value, the challenges of balancing AI and power consumption, and the strategic benefits for partners and customers. Tune in for an insightful conversation on the future of sustainable technology!

Episode 53 – Sustainability and AI with ePlus and Schneider Electric

In this episode, Kelly Ryan, VP of IBM Technology Lifecycle Services discusses how IBM TLS - built upon Partner Advances Services, a CX partner-branded and delivered offer - is being delivered to customers.

Episode 54 - Better Together: Turning complexity into an advantage with Cisco and IBM

This episode features David Watkins, the VP of Software and Services at GDT. David shares the highlights of GDT’s significant growth, noting a 20% increase in services and 30% growth in enterprise agreements in Cisco's FY 24 year to date through Q3. Additionally, GDT has seen a 276% year-to-date growth in success tracks, emphasizing their focus on premium services.

Episode 55 – Driving Growth and Success with General Datatech (GDT) feat. David Watkins

In this episode, Julie Greene from ComputaCenter discusses how they are leading the charge in sustainable IT solutions. Discover how their innovative approach to end-to-end lifecycle selling is not only helping customers achieve carbon neutrality but also driving significant cost savings and operational efficiencies.

Episode 56: Sustainability and Proactivity: An End-to-End Lifecycle Approach

This episode features Amanda Dalzell and Tony Mai from Insight Technologies. They discuss their success with integrating Success Tracks into their sales strategies and how this has accounted for positive changes in their operation and sales strategies and overall company growth through delivering premium services by leveraging the Digital Selling Lifecycle Experience.

Episode 57 – Insight - Success Tracks and the Digital Selling Lifecycle

In this episode, Deanna Davenport, VP of Customer Success at ePlus (CX Global Partner of the Year) discusses their motto of "Customer first. Services led. Results driven." Tune in to hear the CX Global Partner of the Year discuss success with Partner Advanced Services, 96% renewal rates, 90% cSAT, and more.

Episode 58 - ePlus - Customer First. Services Led. Results Driven.

Join Scott Schell and Sam Nchinda, VP and Head of Business Services at Orange Business based out of Atlanta, GA. In this episode, they discuss their long standing 25-year partnership with Cisco and how they have found success through establishing their three-prong value proposition with: digital infrastructure, employee experience, and operational experience.

Episode 59- Orange Business - Sam Nchinda

In this episode of Shift Happens, Jeff Edwards sits down with Brett Harrison, Director of Global Partner Go-To-Market Strategy for Collaboration at Cisco. From flying planes to driving partner success, Brett brings his strategic storytelling superpower to a packed conversation on the evolution of hybrid work, the AI-powered digital front door, and why interoperability is no longer optional.
They dig into:
• Market trends shaping collaboration and customer experience
• How AI is transforming contact centers and redefining brand interactions
• The power of Cisco’s 360 Partner Program and Partner Value Index
• Why “every customer is now a Cisco opportunity”
Whether you're a partner, customer, or Cisco team member—this episode delivers clear, actionable insights to help you grow your collaboration practice and elevate your brand.
👉 Tune in, take notes, and get ready to scale what sticks.


Shift Happens - Episode 7: Make it Simple, Scalable & Sticky - with Brett Harrison

The Cisco Podcast Network is a collective of podcasts from across Cisco spanning technology to culture and everything in between. Hear from Cisco customers, partners, and Cisco insiders on the topics that matter most to you. Email us with your feedback and suggestions. Discover your favorite playlists today!

New tracks tagged #PartnerSuccess