Host David Harlow speaks with Ryne Natzke, Chief Revenue Officer of TrustCommerce, a Sphere company about how patient payment processing can color people’s experience in the health care system and how digital payments can help.

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Harlow on Healthcare

Harlow On Healthcare: Ryne Natzke, Chief Revenue Officer of TrustCommerce

Host Dr. Jay Anders interviews Dr. Grace Cordovano, BCPA, Founder of Enlightening Results, Co-Founder of Unblock Health, and Co-Chair of the Sequoia Project Consumer Voices Workgroup. In the wake of the ONC's newly released enforcement penalties for information blocking, Dr. Anders and Dr. Cordovano discuss all things patient empowerment, patient advocacy and the ways in which the healthcare needle is getting pushed in the direction of sharing critical data for patients to manage their own care. This episode gives tons of valuable info and actionable suggestions for clinicians, patients and caregivers alike, so take a listen.

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Tell Me Where IT Hurts

Guest Grace Cordovano, CoFounder Unblock Health, CEO Enlightening Results, LLC

Host Don Hardwick interviews Jami Woebkenberg, senior director of HIMS operations for Banner Health. Jami and Don discuss how organizations are aiming to improve the patient experience and the strategies that Banner Health is implementing to tackle this industry-wide initiative.

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Follow the Medical Record

Follow the Medical Record: Jami Woebkenberg at Banner Health

On this episode of The Modern Practice Podcast, host Gary Tiratsuyan is joined by Dr. Benjamin Turnwald, owner of Benjamin Turnwald Dentistry and founder of Life Goals DDS. 

During their discussion, Dr. Turnwald shares how he's scaled his dental practice's growth, and made it simpler for his staff to manage daily processes at the office. Providing patients with text-to-pay, card-on-file, and online payment options have saved his team from having to chase down payments and accelerated his revenue cycle. 

The conversation continues with Dr. Turnwald sharing how he is now helping dental providers build a team, tech-stack, and business model that future proofs the practice and helps sustain growth, long term. 

Connect with Dr. Turnwald on LinkedIn: https://www.linkedin.com/in/benjamin-turnwald/

Learn more about Life Goals DDS: https://lifegoalsdds.com/

Discover the patient payment solutions that have helped Dr. Turnwald accelerate his revenue cycle: https://bit.ly/3rcQsIR

Managing the business side of your practice

Annie-Danielle Grenier raises awareness and advocates for rare diseases, living with a few herself.

She mostly does this as a writer, public speaker and through her blog turned website: Ma vie de zèbre (My Zebra Life). Annie-Danielle launched Ma vie de zèbre in 2013 because she had difficulty finding information in French on hypermobile Ehlers-Danlos syndrome, her only rare diagnosis at the time, and what little she could find wasn't relatable to her province of Québec (Canada). She wanted to changed that!
 
Annie-Danielle is very active as a patient partner, involved in many management, education and research projects and doing things like shaping policies, educating future healthcare professionals, working in bioethics research, and much more.
 
Annie-Danielle was a translator and editor (in French and in English) and before that worked many years in show business (on stage but also behind the scenes). She has a bachelor's degree in psychology, but also studied in Arts and literature and in event production.
 
Annie-Danielle's atypical life experiences give her a different view on things, which she loves to share with people and, she hopes, can inspire. Her motto is that life's obstacles are not obstacles to happiness!

Business and collaboration offers can go through here: Annie-Danielle Grenier raises awareness and advocates for rare diseases, living with a few herself.
She mostly does this as a writer, public speaker and through her blog turned website: Ma vie de zèbre (My Zebra Life). Annie-Danielle launched Ma vie de zèbre in 2013 because she had difficulty finding information in French on hypermobile Ehlers-Danlos syndrome, her only rare diagnosis at the time, and what little she could find wasn't relatable to her province of Québec (Canada). She wanted to changed that!
 
Annie-Danielle is very active as a patient partner, involved in many management, education and research projects and doing things like shaping policies, educating future healthcare professionals, working in bioethics research, and much more.
 
Annie-Danielle was a translator and editor (in French and in English) and before that worked many years in show business (on stage but also behind the scenes). She has a bachelor's degree in psychology, but also studied in Arts and literature and in event production.
 
Annie-Danielle's atypical life experiences give her a different view on things, which she loves to share with people and, she hopes, can inspire. Her motto is that life's obstacles are not obstacles to happiness!

Business and collaboration offers can go through here. Annie-Danielle Grenier raises awareness and advocates for rare diseases, living with a few herself.
She mostly does this as a writer, public speaker and through her blog turned website: Ma vie de zèbre (My Zebra Life). Annie-Danielle launched Ma vie de zèbre in 2013 because she had difficulty finding information in French on hypermobile Ehlers-Danlos syndrome, her only rare diagnosis at the time, and what little she could find wasn't relatable to her province of Québec (Canada). She wanted to changed that!
 
Annie-Danielle is very active as a patient partner, involved in many management, education and research projects and doing things like shaping policies, educating future healthcare professionals, working in bioethics research, and much more.
 
Annie-Danielle was a translator and editor (in French and in English) and before that worked many years in show business (on stage but also behind the scenes). She has a bachelor's degree in psychology, but also studied in Arts and literature and in event production.
 
Annie-Danielle's atypical life experiences give her a different view on things, which she loves to share with people and, she hopes, can inspire. Her motto is that life's obstacles are not obstacles to happiness!

Business and collaboration offers can go through here: https://www.adgrenier.com/en/

Annie-Danielle Grenier, patient advocate

Denise’s career in healthcare began in a critical access hospital in Washington state and expanded to serve organizations large and small across the US.  After working in non-profit and for-profit healthcare sectors and the last decade in patient experience, Denise is now working to Make a Ruckus That Makes a Difference in healthcare.  She brings her expertise, passion for serving frontline leaders and employees, and entrepreneurial spirit to every conversation.  Denise encourages those she works with to think differently, create synergistic collaborations, develop relationships and connections beyond their organizations and profession, and, of course, make a ruckus.

Denise Wiseman, patient advocate.

In this episode of the HealthLeaders Podcast, we're joined by Eduardo Benitez and Pam Barker from Ochsner Health to discuss the system's digital front door strategy, features of its patient portal, and cybersecurity efforts.

The Digital Front Door and Protecting Patient Information

The discussion of patient experience does not always bring a welcome or warm response, but in this episode, Dr. Nick Dyc discusses how you can win at it and advance your career/group.

Winning at Patient Experience with Dr. Nicholas Dyc - MEMA24

 Thomas Wong, AIA

Thomas Wong is a Design Partner in Ennead Architects. Thomas has provided insightful design leadership on a broad range of building and program      typologies, from museums to academic buildings and inpatient hospitals. The projects he has designed span multiple geographic regions, from Asia and the Middle East to cities across the United States. The diversity of typologies and contexts in which he designs speak to the range of his design approach: Thomas treats each design problem as a unique set of opportunities and issues that lead to a distinct, specific, and authentic solution. His projects have received global recognition and multiple design awards. Thomas received both a Master of Architecture degree and a Bachelor of Architecture from Cornell University College of Architecture, Art and Planning. 

Louis A. Meilink Jr., FAIA, FACHA, ACHE
Louis Meilink’s great passion is architecture for health. As long-time leader of Ballinger’s healthcare practice, trusted partner to renowned healthcare institutions, and recognized pioneer in evidence-based design, he specializes in the intersection of design excellence and clinical expertise. Since joining Ballinger in 1987, he has honed a design approach founded on curiosity and guided by inquiry. With those vital sparks as fuel, Lou ensures Ballinger’s teams ask the right questions, address the right problems, and, in that way, reach the right answers. Lou’s work demonstrates that when you meld passion with persistence, you can overcome obstacles, uncover solutions, and unlock the power of design to lead cultural change.



Thomas Wong and Louis Meilink, Architects

Peter is of Greek descent and shows resilience and strength in facing the challenges of living with Beta Thalassaemia.  Peter is passionate about supporting and advocating for others who share his condition.

As an Early Childhood teacher, Peter uses his knowledge and personal experiences to assist families navigating the complexities of the health system and accessing vital services.  He is a dedicated advocate for patients and the community, providing guidance and support to those in need.

Peter enjoys participating in awareness days to educate the community around what it’s like living with thalassaemia and to increase awareness of genetic blood conditions.

Peter serves as a consumer advisor for the Monash Health Blood Committee, helping to shape policies and initiatives that benefit individuals with blood conditions.

Despite some health challenges he faces just like many others living with the condition, Peter remains positive and dedicated to making a difference in the lives of those around him.

Sally is an enthusiastic Health Promotions Officer at Thalassaemia and Sickle Cell Australia. 
She takes great pride in her work as she educates the community about genetic blood 
conditions, carrier testing and blood donations. She also loves connecting with people, 
supporting those affected by these conditions. Sally is dedicated to creating a positive 
impact in the lives of people across Australia.

When she's not working, Sally enjoys camping, hiking and being surrounded by nature. She 
also loves time with family and reading a good book at home

Peter Verveniotis, who has been living with thalassemia major for nearly 50 years, and Sally Barton, a health promotions officer at Thalassemia and Sickle Cell Australia. The discussion covers various aspects of thalassemia, including diagnosis, treatment, community attitudes, and future perspectives.

Key points include:

Peter's experience with regular blood transfusions and the physiological challenges of thalassemia major

The impact of diagnosis on family dynamics and community stigma

Sally's role in educating high school and university students about thalassemia

Advancements in treatment options, including chelation therapy and potential gene therapy

The importance of coordinated, multidisciplinary care for thalassemia patients

The role of community support in helping patients feel less isolated

Proposals for future initiatives, including an international conference and journal editorials

The episode provides valuable insights into living with thalassemia and the ongoing efforts to improve care and awareness for this rare genetic condition.



Peter Verveniotis and Sally Barton, Thalassaemia and Sickle Cell Australia ( TASCA)

Join host Dr. Jay Anders as he sits down with experts from across healthcare and technology to discuss ways to improve EHR usability for end users. Dr. Anders and his guests explore opportunities to enhance clinical systems to make them work better for clinicians, reduce burnout, maximize revenue potential, and drive better patient care outcomes.

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ACEP Frontline, hosted by Dr. Ryan Stanton, features in-depth conversations on the hottest topics in emergency medicine and critical care.

The Health Design Podcast brought to you by the Journal of Health Design(www.journalofhealthdesign.com). Features interviews with the world's leading health design experts including clinicians, designers, patients, authors and researchers. Better health by design.

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New tracks tagged #Patient Experience