Benchmarking the Patient Financial Experience

Ryan McPherson from Cedar helps us benchmark the patient financial experience. If you feel like your well-being has been negatively impacted by a medical bill, you’re not alone – you’ll hear all about that and other metrics from Cedar’s new PFX benchmark report.

All that, plus the Flava of the Week about Pfizer’s new online direct to consumer play. What did our test drive of PfizerForAll teach us, and what does the platform’s launch tell us about digital health partnerships? 

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Healthcare Rap

Healthcare Rap: Benchmarking the Patient Financial Experience

The Great Balancing Act: Navigating Innovation and Stability in Healthcare Tech with Scott Arnold

Host: Megan Antonelli
Guest: Scott Arnold

Join host Megan Antonelli who sits down with Scott Arnold, the visionary leader behind Tampa General Hospital's digital transformation. Scott reveals his strategies for walking the tightrope between groundbreaking innovation and maintaining operational stability in healthcare technology. They explore how he manages the delicate balance of pushing boundaries with ventures and AI while ensuring robust cybersecurity and seamless daily operations. Scott shares insights on optimizing patient and provider experiences without compromising system integrity. Learn how this healthcare tech pioneer harmonizes the excitement of innovation with the critical need to provide an optimal patient and team member experience in one of the nation's leading academic health systems.

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Digital Health Talks

Digital Health Talks: Navigating Innovation and Stability in Healthcare Tech with Scott Arnold

Hosts Colin Hung and John Lynn discuss: Is Patient Experience Marketing or Tech?

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Healthcare IT Today

Healthcare IT Today: Is Patient Experience Marketing or Tech?

Episode 59 Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger

On this episode host Raj Sundar welcomes Sven Gerlinger to discuss the importance of health equity in patient experience at Northwell Health. They explore how equitable care is deeply personal and why it's essential to segment data to ensure all voices, especially those from smaller communities, are heard. We delve into the need for diverse methods of gathering patient feedback, emphasizing the value of in-depth research and home visits. The conversation also touches on implicit biases within healthcare interactions and the significance of supporting both staff and patients in these challenging scenarios. They discuss designing healthcare experiences that cater to marginalized communities to benefit everyone and the importance of including caregivers in the patient experience. Finally, they highlight the critical role of cultural and language considerations in providing comprehensive, equitable care.

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Healthcare for Humans

Healthcare for Humans: Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger

The Patient Experience Revolution: How AI-Powered Contact Centers Are Transforming Patient Care

Host: Megan Antonelli
Guest: Patty Hayward

Join Patty Hayward as she reveals how AI-enabled contact centers are revolutionizing healthcare access and patient engagement. Learn how Talkdesk's technology is bridging critical communication gaps between patients and providers, while delivering more personalized care experiences through intelligent automation.
   • Discover how AI-powered contact centers are solving healthcare access challenges
   • Learn practical strategies for implementing automated, yet personalized patient engagement
   • Understand the future of healthcare communication and its impact on patient care delivery

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Digital Health Talks: The Patient Experience Revolution

How Smart Room Technology Reshapes Patient Experience

Host Beth Friedman talks with Heather Wood live at HIMSS 2025. Heather serves as the VP of Clinical Innovation and Training at Vibe by eVideon and is a Certified Patient Experience Professional (CPXP).  Heather shares new insights from her work with several of the nation's most innovative health systems to the conversation along with take aways from three client speakers at HIMSS. But it's Heather's personal story as a former unit nurse and patient that drive home the reasons why smart hospital rooms matter and why you should ask for one during your next inpatient stay.
https://www.evideon.com/vibe-health

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FINN Voices: How Smart Room Technology Reshapes Patient Experience with Heather Wood

Hosts Gregg Masters and Fred Goldstein meet Pravin Pant, MSHI, VP, Advanced Analytics at ZeOmega. They discuss the role and application of AI to Social Determinants of Health (SDoH), including how AI impacts care management and the patient experience. Pravin leads ZeOmega’s advanced analytics team in working on new and existing AI solutions and social determinants of health (SDOH) solutions.

To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”.

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

PopHealth Week: Pravin Pant, MSHI, VP, Advanced Analytics, ZeOmega

S2E7: Leveraging Technology to Improve the Patient Experience

Host: Frank Cutitta 
Guest: Surabhi Saxena - Manager Quality, Safety, PFR at Spaulding Hospital Cambridge, Inc.

To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”.

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Health Stealth Radio: Leveraging Technology to Improve the Patient Experience

Get ready for a hilariously relatable journey into the doctor's office with Russell Nomer's "Prostate Exam Blues"! 🩺😂

This track lightheartedly explores the universal (and often dreaded!) experience of that necessary check-up. From pondering in the waiting room to Dr. Schumer's infamous "magic wand," and the hopeful glance towards future, gentler technologies, it's a tune many can sympathize with.

If you've ever found yourself counting down the days 'til the follow-up, anxiously awaiting results from a Doxycycline prescription, or simply wished for a "smaller hand," this witty blues number is for you!

"Prostate Exam Blues" - because sometimes you just gotta sing about it.

Song: Prostate Exam Blues
Artist: Russell Nomer
Release Date: May 29, 2025
ASCAP Work ID#: 930435767

Music & Lyrics by Russell Nomer.

Prostate Exam Blues


In the waiting room, I'm pondering, why I'm feeling off my game,
Dr. Schumer's got the answers, though each visit feels the same.
With his glove so snug and tight, he checks things out of sight,
Like a magic wand, he probes the unknowns, though it doesn't feel quite right.

Hey there, doctor Schumer, get that finger out of there,
It’s probing and it’s poking, and it’s more than I can bear.
But I know it’s for my health, so I’ll try not to despair,
Prostate health’s important, even if it seems unfair.

My prostate's feeling grumpy, inflamed, and causing fuss,
Dr. Schumer’s got the answers, so with him I place my trust.
"Doxycycline's what you need," he said with knowing grin,
"Start today, and soon enough, you’ll be feeling right again."

Hey there, doctor Schumer, get that finger out of there,
It’s probing and it’s poking, and it’s more than I can bear.
But I know it’s for my health, so I’ll try not to despair,
Prostate health’s important, even if it seems unfair.

If only there were options, like a gentler, smaller hand,
I'd sign up in a heartbeat, I hope you understand.
Technology might save us, from fingers and their might,
But until that day arrives, we’ll make the best of this plight.

Counting down the days 'til my next little trip,
To see if all that medicine has made me fit and chip.
Not sure if it's three weeks long, but I’m starting to believe,
All this fuss and treatment’s gonna offer some reprieve.

Hey there, doctor Schumer, get that finger out of there,
It’s probing and it’s poking, and it’s more than I can bear.
But I know it’s for my health, so I’ll try not to despair,
Prostate health’s important, even if it seems unfair.

So here’s to all the doctors, who keep us feeling great,
For even though it’s awkward, they help us navigate.
And maybe in the future, with technology so grand,
We’ll look back and laugh, feeling healthy and well-planned!



Prostate Exam Blues

Why Patient Experience Is Healthcare’s New Frontier

On this HealthImpact Live Podcast episode, Michael Rogozinski, healthcare leader and executive at Vital.io, joins Janae Sharp for a timely conversation about transforming patient experience in real-time. They’ll discuss how Vital’s platform leverages live EHR data and healthcare AI to guide millions of patients through hospital, emergency, and urgent care visits—simplifying complex medical interactions and making care more transparent.

   • This conversation will explore:
   • Why the patient experience is central to better outcomes and satisfaction
   • How real-time data and AI can improve communication and reduce clinician workload
   • The role of technology in predicting wait times, guiding care, and supporting discharge planning

Join us to learn how creating a better healthcare experience isn’t just about convenience—it’s about delivering safer, smarter, and more human-centered care.

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Digital Health Talks: Why Patient Experience Is Healthcare’s New Frontier

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RADIO FOR THE HEALTHCARE INDUSTRY
Healthcare NOW Radio and Podcast Network offers discussions on the latest developments and trends impacting the industry including: health tech, health IT, healthcare innovation, healthcare policy, healthcare data security, telehealth, interoperability, biotech, med tech, value-based care, pharma, healthcare compliance, and much more. Shows are hosted by industry thought leaders. Guests are a "who's who" across the healthcare spectrum.  The listening audience is predominantly physician and hospital-based, and the healthcare industry at large.

New tracks tagged #PatientExperience