In this episode of Pharmacy View Podcast’s Pharmacy Career, Resource & Training, host, Kavita Nadan, Pharmacist, and Founder at Locumate, is joined by  Max Mito, the Co-Founder / CEO at StrongRoom AI and Dr Craig Nossel, Chief Executive Officer, Carenomix & Co-founder, Evia Health. Listen in as the conversation takes us through how both Max and Craig met to how, along with their team, they have changed the game with innovative tech and medication management to a future that holds much more promise. 
Max talks about being with StrongRoom AI their whole professional life, having co-founded it with Christopher Durre. Craig, on the other hand, started with a dream to specialize in paediatrics to ending up as the head of Vitality Wellness, an incentive-based global wellness company. Craig who strongly believes that no meeting should be turned down met Max and the rest, as they say, is history. 
When asked about what has made StrongRoom AI successful, Max attributes it to:
1.	Having started young and having had the patience to work through the problems
2.	Working with different mentors
3.	Being supported by the wider community
4.	Finding and working with the right people
Answering the same question, Craig credits the success to 
1.	People
2.	Purpose
3.	Process
Talking about how StrongRoom AI works to support Pharmacists to strengthen the Health Care System, both Max and Craig emphasise the need for data literacy among the Pharmacists so that people are active and not reactive participants in the change process. Their tool is designed to provide additional data in an easy to understand way so that it then aids the understanding of trends. In simple term, their tool analyses all the data within any Pharmacy; it is a dynamic solution so that Pharmacists understand what they have and where the opportunities lie. The tool is also customer centric as it makes more services readily available to the community and helps access the otherwise underserved client base.
Furthering how users can access it, Max explains the pretty straight-forward system:
1.	An existing StrongRoom customer can simply activate the module then and there. They will also get a trainer.
2.	If you are not using StrongRoom AI already, a desktop version of the module can be installed in your Pharmacy. Additionally, there is a cloud version that can be accessed.
3.	If you have branch offices, there’s a head office view that allows you to consolidate all data and set some benchmarks across your branch offices.
Essentially the module draws data from all relevant sources and helps identify what areas need more focus and why, among endless other uses. So long as the users are open to learning and improving, they would be empowered and proactive in dealing with problems much more efficiently than done currently.
Craig says how it is an exciting time for the Pharmaceutical industry and they are thrilled to be playing in the space. They believe that technology providers and companies can play a critical role in bringing about a lot of positive change so long as they understand their clients’ needs. They emphasize the need for data literacy and customer engagement as being key to making the needed impact.
When asked about their advice for new entrants to the industry, Max says
1.	Be tenacious and disciplined 
2.	Be creative and open-minded
3.	Always stay humble
Answering the same question, Craig adds:
1.	Age should not be a barrier, on either extreme
2.	Be passionate about whatever you do
3.	Surround yourself with the right people
4.	Do your homework; there is no short-cut to success

Episode 69 Managing Health Outcomes with StrongRoom AI

Ep 70 There's No Middle Ground when Facing Challenges in Pharmacy

In this episode of Pharmacy View Podcast’s Pharmacy Career, Resource & Training stream, host Kavita Nadan, Pharmacist and Founder at Locumate, is joined by Kay Dunkley, Executive Officer (Part-time), Pharmacists’ Support Service (PSS) and Doctor Wellbeing Consultant (Part-time), AMA Victoria. Kay, also an accredited Pharmacist, received the PSA Symbion Pharmacist of the Year 2020 and PSA Victorian Pharmacist Excellence Award 2019 and is passionate about the health and well-being of healthcare professionals. Listen to this podcast episode as Kavita and Kay take you through Kay’s fantastic career in the industry, the changes that have come about in the years since their early days, and how they keep their passion alive while keeping up with demanding work.
It was the final year of college, and Kay wasn’t sure of the career they wanted to pursue. A career in Pharmacy was their last-minute choice, they say. And aren’t we all glad that the choice was made? In Pharmacy, they saw a perfect blend of science and health, and after having worked with inspiring people through their initial days in Hospital Pharmacy, Kay came to realize the immense love they had for the profession. Kay loved being a part of the healthcare team and enjoyed interacting with patients, doctors, nurses, and other allied health professionals. Over the decades, Kay moved up the ladder in the industry and worked with various hospitals and healthcare professionals. Now, Kay works with the Pharmacists’ Support Service (PSS) and AMA Victoria.
When asked what prompted them to work in the mental health and well-being space for health professionals, Kay says the impetus comes through their own experiences and exposure in the industry. They emphasize that there is a real need for support for health professionals. Pharmacy is a busy space where professionals are often required to do multiple things simultaneously while ensuring everything is done right. Many professionals, especially those new to the profession, struggle to keep up with the demands and undergo immense distress. As someone who has experienced this themselves and has seen/heard stories of other professionals, Kay is passionate about ensuring their well-being by giving them the skills to manage and get through difficult situations. 
Furthering, Kay adds that owners can help their staff members by building healthy relationships and communicating with them—by making them feel that they are being listened to and cared for. Being able to look after the staff makes them feel valued, and when people feel valued, it makes a massive difference in how people feel about coming to work. And Kay believes that addressing systemic workplace issues is essential.
Kay also underlines how it is vital for everyone to check in with themselves and know how they are feeling. Everyone must acknowledge that we are all humans and have emotions. To quote Kay, “We are human. We need to recognize and show our emotions and be willing to address those emotions, acknowledge that we're feeling sad or angry or grieving. It's really important to be tuned into ourselves. And, some evidence shows that emotional intelligence reduces the likelihood of burnout.” What happens in our personal life affects our work, and if we want to do better work, we need to address the underlying issues that cause us discomfort.
Talking about their work with PSS, Kay doesn’t shy away from crediting volunteers for all their fantastic work nationwide. The focus of the service is that PSS provides support, empowerment & information provision rather than advice.  In supporting pharmacists, PSS aims to benefit the public by ensuring that Pharmacists maintain their health and well-being to provide an appropriate level of service to the Australian community.

Ep 71 Importance of Ensuring the Mental Well-being of Health Professionals

In the first episode of Pharmacy View Podcast’s Full Scope Pharmacy Leadership stream, host Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership is joined by Elise Apolloni, Pharmacist and Co-Owner, Capital Chemist Wanniassa. Elise was also the Telstra Young Business Woman of the Year in 2017. Listen to this episode if you want to understand what it means to be the Owner of a Community Pharmacy as someone who wants to impact the physical and mental health of the community positively and also to understand how empathic care and awareness are vital in realizing that dream.

Elise started their Pharmacy journey at the age of 14 when nudged in the direction by their Career Counselor; they begrudgingly went and worked for a week at their local Capital Chemist. The rest as they say is history as this year Elise completes 20 years of working in the Capital Chemist Group. Elise talks about how they always wanted to own a Community Pharmacy because they found it to be a lovely and respectful way to spend their time while also making a real difference in the lives of community people.

When asked about taking up a leadership role in Pharmacy, Elise emphasizes how they remember watching a former colleague owning a Pharmacy and that position allowing them to create an environment where people would want to work. At that point in time, Elise imagined owning a Pharmacy one day and creating an environment or an ecosystem that Pharmacists would love going into and that community people would like coming into as well. Also, they add how being an owner allows you to implement things the way you want them done.

Furthering on the leadership role at the Pharmacy, Elise talks about being aware of the enormous responsibility they shoulder when it comes to early career Pharmacists and Pharmacy interns. These people entrust the most critical year of their Pharmacy career to the mentor, so Elise doesn’t take this lightly. Elise then talks about how Community Pharmacies are places people often visit on their worst day. Emphatic care and awareness are important for Pharmacists and patients that walk into the Pharmacy.

To Elise, healthcare services are more than just treating health ailments. They are also about being able to provide preventive services. Having had lost a 16-year-old colleague to suicide in 2015, Elise’s passion for mental health only intensified. Because being a Pharmacist is primarily about working with people who are often on their worst day or worst month, Elise wants to bring a smile to the faces of those having a tough time. They talk about how being able to look outward can come in handy in this regard.

Supporting young Pharmacists to realize their full potential to help positively impact people’s lives stands at the core of Elise’s work. They want to do all they can and believe that trusting young entrants to the team and delegating responsibilities to them, provided they are given the right training and skill, can make the much-needed impact in bettering community health. And their favorite tool—empathy, of course! Empathy for the patients and empathy for the staff is needed. Only by seeing their real needs can the right help and service be given.

Disclaimer: This episode discusses suicide, and listener discretion is advised. Seek professional help if you or someone you know is in distress.

Ep 73 Creating a Great Work Environment Every Single Day

Putting the Community Back into Community Pharmacy
In the first episode of PAGCAST, host Melody Mugari, a Pharmacist and Programs and Corporate Partnerships Manager at The Platform Alliance Group is joined by Michael Flannery, Pharmacist, CEO of Life Pharmacy Group, and Executive Director of The Platform Alliance Group. In this inaugural episode, Melody and Michael dive into an insightful discussion about the future of Pharmacy, the challenges faced by Pharmacy leaders, and the role of The Platform Alliance Group in helping the industry prosper. 
Michael is a man who wears many hats. When asked how he manages it all, he describes himself as a flexible person and as someone who can handle multiple tasks efficiently. He believes passion is crucial, as it helps him prioritize and make time for the things he loves, bringing him a sense of satisfaction and balancing various aspects of life. While occasionally reflecting on possibly needing more downtime, he finds joy in his dynamic and fulfilling lifestyle. 
Michael then discusses his upbringing in Forbes, a town where his father worked as a Pharmacist. Growing up in a community where his father was the local Pharmacist provided him with insights into the role of a Pharmacist beyond dispensing medications. He was inspired by his father's giving nature and the importance of patient-centered care. This helped shape his understanding of Community Pharmacy. While initially uncertain about his career path, he eventually found his passion in Community Pharmacy. He embraced the management challenges it presented, leading him to focus his career in that field.
Michael emphasizes the importance of Community Pharmacists as individuals who can establish meaningful connections with patients. He highlights the value of conversations and listening to understand patients' needs beyond their immediate medication concerns. Michael believes that Community Pharmacists have a crucial role in addressing the diverse socio-economic needs of their patient community, offering holistic care and intangible benefits beyond prescriptions and products. He also expresses concern that government policies (like 60-day dispense) may overlook these aspects of care. He says there is a need to recognize the vital role of the entire Pharmacy team in promoting patient well-being.
Michael describes the initial shock and panic felt by Pharmacy owners in response to the government's announcement. He highlights the importance of staying calm and analyzing the details of the policy before taking action. Michael underlines the role of the Platform Alliance Group team in providing support, offering financial planning strategies, and organizing webinars to help Pharmacy owners navigate the challenges brought about by the government's changes. He also expresses concerns about the potential negative impact on patient well-being and stresses the significance of Community Pharmacists in providing holistic care and access to health services.
Michael expresses hope and excitement about the future of Pharmacy. He emphasizes the importance of professional environments, clinic rooms, and expanded scope of practice for Pharmacists. He also mentions the need for collaboration and teamwork within the Community Pharmacies to overcome challenges and explore opportunities.
Summing it all down, Michael reminisces about his experiences building and expanding his Pharmacy business over the years. He purchased his first store in 1990 and faced challenges and unexpected events. With the support of mentors, dedicated staff, and a focus on community engagement, Michael successfully merged and expanded stores, implemented new initiatives, and fostered a culture of care and innovation within the pharmacies in the Life Pharmacy Group.

Pagcast EP 1 Putting the Community Back into Community Pharmacy

In this episode of the Pharmacy View Podcast’s Rx to Riches stream, first-time host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health is joined by Dr. Alex Barker, Pharmacist, Founder at The Happy PharmD and Co-Founder of The Task Fox. Dr. Alex is also the author of “Indispensable: The prescription for a fulfilling pharmacy career.” Listen to this episode to discover the transformative journey through the world of Pharmacy, from burnout to brilliance, as Dr. Alex shares insights on fostering innovation, finding advocates, and aligning your work with your true strengths. Also, learn how to navigate the challenges and opportunities within Pharmacy to craft a fulfilling and joyful career.

Dr. Alex opens up about their early career experiences, revealing their initial adherence to the conventional wisdom of pursuing residency for a thriving Pharmacy career. However, they soon found themselves grappling with burnout and frustration in a clinical Pharmacy role, prompting a reevaluation of their path. This pivotal moment led Dr. Alex to establish a business dedicated to coaching and empowering fellow Pharmacists to rediscover fulfillment within the profession. The episode sheds light on the diverse career trajectories Pharmacists can undertake, with Dr. Alex's coaching guiding individuals toward roles as diverse as real estate agents, financial advisors, and comedians.

Throughout the episode, Dr. Alex’s experiences serve as an inspirational narrative for Pharmacists seeking purpose and growth within their careers. The discussion embodies the essence of transformation and resilience, proving that with the proper guidance and perspective, individuals can carve out their meaningful journey within the realm of Pharmacy.

EP 79 Innovate Your Pharmacy Career with Insights from Dr. Alex Barker

In this episode of Pharmacy View Podcast’s Pharmacy Career, Resource & Training stream, host Kavita Nadan, Pharmacist and Founder at Locumate is joined by Vinit Kewal, Director of The Infinity Group. Listen to the episode as the two explore Vinit’s remarkable Pharmacy journey, share industry insights, and delve into the evolving landscape of Pharmacy.
Vinit begins the conversation by reminiscing about their remarkable journey. Originally from Fiji, Vinit's path led them to the University of Queensland, where they pursued a Pharmacy degree. Their focus on Community Pharmacy, particularly in regional Australia, has been a driving force throughout their career. Notably, Vinit became a Pharmacy owner in regional New South Wales and has found great joy and strength in their family, spouse, and two kids who offer unwavering support. Vinit's evolution from a Pharmacist in a single store to a leader within a vast organization has sparked their interest in leadership and the training Pharmacists receive. 
Vinit also opens up about the significant hurdles and challenges they've faced in their journey. They explore internal and external obstacles, delving into their initial self-doubts and fears of branching out into new ventures. Vinit emphasizes that internal hurdles, like self-belief and courage, can be the most daunting, yet overcoming them can make anything seem achievable. They also discuss the importance of promoting women's entry into leadership positions in Pharmacy, acknowledging the unique challenges they may face. Vinit reflects on the resilient nature of the Pharmacy industry and its ability to thrive despite ever-changing landscapes.
When asked about changing perceptions on Pharmacy ownership amongst the youth, Vinit emphasizes that despite the challenges, ownership remains a key part of career progression. Vinit specifically highlights their involvement with The Infinity Group and how they encourage partnership as a natural step forward for Pharmacists. They acknowledge the changing ownership landscape with higher barriers to entry but also stress that opportunities for young Pharmacists to achieve ownership have never been more feasible. 
Vinit reflects on their 15-year journey with The Infinity Group, highlighting its remarkable growth in terms of both store numbers and the people that constitute the organization. The Infinity Group's adaptability and agility are key strengths facilitating its growth, albeit presenting challenges and opportunities. Vinit also talks about the ever-present lesson of humility that the industry imparts, driven by the consistent change it faces. Vinit touches upon the ongoing shifts within the industry, including the introduction of 60-day dispensing and the need for Pharmacists to adapt to new challenges. They emphasize the Pharmacy profession's transformative journey, from a focus on dispensing to an exciting era of expanded scope of practice. Vinit explores the importance of the human element in healthcare, noting that while automation advances, the personal connection and expertise Pharmacists provide remain irreplaceable.
Vinit discusses various aspects of mental health, work-life balance, and professional growth within the Pharmacy industry. They emphasize the significance of openly addressing mental health concerns, destigmatizing the topic, and creating a supportive environment. Vinit touches on the challenge of striking a work-life balance, particularly in an industry where accessibility and healthcare provision are crucial. They also highlight the need to reevaluate Pharmacist pay, advocating for a minimum baseline that values all Pharmacists' contributions.
Vinit envisions the future of the Pharmacy industry, emphasizing the role of automation and technology in shaping interactions between Pharmacists and patients.

EP 80 Leading with Heart: Vinit Kewal’s Pharmacy Journey

In part 1 of this double-bill, Nicola Wake chats to Sarah Owen and Nirusha Govender about the role of a Pharmacy Technician working in schools and the importance of building relationships with other professionals as well as parents and carers. (17:32)

Sarah Owen: Specialist Pharmacy Technician in Children & Young People's Services
Nirusha Govender: Associate Director for Medicines Governance and Pharmacy Education, NHS Kent and Medway
Nicola Wake: Associate Director Medicines Optimisation and Engagement

This podcast forms part of our Pharmacy Technician Coffee Break Conversations, which showcases the variety of work that these vital pharmacy professional can undertake. You can listen to previous podcasts via the SPS website on the podcasts page. 

If you haven't already, please register with the SPS website in order to stay up-to-date with future events (www.sps.nhs.uk/register).

Medicines in schools (part one): a Pharmacy Technician Coffee Break Conversation

In part 2 of this double-bill, Nicola Wake chats to pharmacy technician Sue Goss about how her personal experience of learning disabilities has impacted on her professional practice and career progression. (10:14)

Sue Goss: Specialist Pharmacy Technician in Children & Young People's Services
Nicola Wake: Associate Director Medicines Optimisation and Engagement

This podcast forms part of our Pharmacy Technician Coffee Break Conversations, which showcases the variety of work that these vital pharmacy professional can undertake. You can listen to previous podcasts via the SPS website on the podcasts page. 

If you haven't already, please register with the SPS website in order to stay up-to-date with future events (www.sps.nhs.uk/register).

Medicines in schools (part two): a Pharmacy Technician Coffee Break Conversation

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC, interviews Carolyn Rimmer, National Training Specialist at Sigma Healthcare. Listen to this episode to discover the secrets to thriving in the evolving world of pharmacy and the critical role of training, even amidst unprecedented challenges.

Carolyn is a seasoned Pharmacy professional with a rich history in the field. Carolyn's journey began in Community Pharmacy, where they honed their skills over two decades with a well-regarded pharmacy family in Brisbane, Queensland. After starting a family of their own, Carolyn decided to transition from retail Pharmacy into training within the Pharmacy industry. Their love for training and mentoring Pharmacy assistants drove their career shift, leading them to obtain a diploma and eventually join the Queensland Pharmacy Guild. There, they gained valuable insights into compliance and opportunities within the Pharmacy world.

Carolyn emphasizes the critical role of training in the Pharmacy industry, particularly in the context of the challenges brought on by COVID-19. They highlight how the pandemic disrupted traditional companion selling, which involves providing customers not only with the products they need but also valuable lifestyle tips. Due to the constraints of the pandemic, Pharmacies had limited interaction time with customers, resulting in a gap in the training of new Pharmacy professionals. Carolyn suggests that as the industry evolves, focusing on companion selling and upselling will be crucial for Pharmacies to maintain profitability and customer loyalty, especially with changes on the horizon.

Carolyn also discusses the impact of 60-day dispensing on patients and Community Pharmacies. They highlight that while patients on regular medications may benefit from the convenience of less frequent visits, there's a concern that some patients may misinterpret the option and skip Pharmacy visits entirely. Carolyn emphasizes the vital role of Community Pharmacies as a social link within the community and the importance of maintaining strong connections with patients. They also acknowledge that COVID-19 underscored the essential nature of Pharmacies in the community and the loyalty that patients have towards them, calling for Pharmacies to harness and build upon that loyalty.

Carolyn concludes by stressing the importance of continuous upskilling in the Pharmacy industry, highlighting that trained and upskilled staff lead to solid business, increased profit, customer loyalty, and staff retention. Their insights provide valuable guidance for aspiring Pharmacy professionals and established industry experts, emphasizing the significance of training and adaptability in today's evolving healthcare landscape.

Companion Selling Crucial for Pharmacies to Maintain Profitability and Customer Loyalty

In this episode of the Pharmacy View Podcast, host Scott Carpenter, EVBC welcomes John Shanks, the Lead Pharmacist for Antimicrobial Stewardship at the Far West Local Health District and the Director of Kraken Coding. Listen in to understand John’s journey from Pharmacy to tech and how they create groundbreaking solutions for clinical decision support.

John's journey in Pharmacy began in Lithgow, with their education at Newcastle Uni, where they pursued a master's degree in Pharmacy. They ultimately chose to focus on Hospital Pharmacy, starting with an internship at Coffs Harbor Base Hospital and eventually settling in Darwin.

John's passion for leveraging technology in healthcare led to their involvement in IT and developing innovative tools for identifying critical patient issues. They even pursued an IT master's degree to further their skills. John's project to create structured pathways for pharmacist prescribing garnered attention. In the episode, they also discuss their vision for improving decision support in healthcare. John’s innovative platform simplifies the creation and sharing of clinical decision support pathways, emphasizing collaboration and customization. 

John also explores their latest project involving the development of a chatbot for pre-triaging patients, making healthcare interactions more accessible and user-friendly. John's platform offers comprehensive solutions for managing patient interactions, ensuring accountability, and fostering better decision-making in the clinical community. They express their contentment with their project's progress and invite collaborators who share their passion for improving healthcare decision support in Australia.

In summary, John Shanks is a trailblazer in healthcare decision support, merging their Pharmacy background with innovative technology solutions to enhance patient care and streamline clinical processes.

EP 83 - Pharmacist Turned Techie, John Shanks, Revolutionizes Healthcare

Medicine delivery app development offers a huge number of benefits that have changed the healthcare industry. They improve comfort by permitting clients to arrange drugs and healthcare items from the consolation of their homes, disposing of the require for physical visits to drug stores. Usually especially profitable for people with portability issues, chronic sicknesses, or those living in inaccessible zones. Also, medicine  delivery apps improve straightforwardness, permitting clients to track the status of their orders in real-time. Overall, medicine delivery app improvement cultivates a more advantageous and more proficient healthcare biological system, profiting both patients and healthcare suppliers.

Medicine Delivery App Development.MP3

In this episode of the Pharmacy View Podcast’s Rx to Riches stream, international host Michael Alexander, a Pharmacist, entrepreneur, digital health enthusiast, Co-Founder of Audrie, and the Regional Vice-President of Health Plans at Omada Health, interviews Aryo Mehrabi, Pharmacist and Owner, Teeswater Pharmacy. Aryo's story, from growing up in Iran to retraining as a Pharmacist in Canada, highlights resilience, entrepreneurship, and the pursuit of the American dream, or rather, the Canadian one.

Aryo shares their experience growing up in Iran, where career choices were influenced by challenging university entrance exams. They chose Pharmacy due to its respected status in Iranian society. Upon arriving in Canada, Aryo faced challenges re-establishing their Pharmacy career, highlighting the rigorous preparation and exams required to become a Pharmacist in Canada.

Aryo discusses their determination to become a Pharmacist in a new country while balancing family responsibilities and adapting to a different culture. They emphasize the scarcity of mentorship and support for immigrant Pharmacists, reflecting on their challenges, including finding clinical experience and the need for more accessible mentorship. Personal aspects that influence success in the Pharmacy profession are explored. Aryo acknowledges the impact of interpersonal skills and teamwork, reflecting on their journey and how personal dynamics can affect the profession.

Aryo shares their unconventional path to success by opening a Pharmacy in a small town, overcoming skepticism, and thriving through community engagement and determination. They highlight factors such as convenience, community pride, and financial advantages contributing to their Pharmacy's success in a rural area.

Aryo's story also includes experiences with opening multiple Pharmacies, lessons learned, and the impact of unexpected events like the COVID-19 pandemic. Their commitment to giving back and helping aspiring Pharmacists succeed is a central theme, inspiring immigrants looking to succeed in their new homeland.

In summary, Aryo Mehrabi's journey from Iran to becoming a successful Pharmacist in Canada is a testament to determination, community engagement, and the importance of mentorship and support for immigrant Pharmacists. Aryo's advice for aspiring Pharmacy owners emphasizes the need to be realistic, embrace the local lifestyle, and differentiate themselves to succeed in small-town Pharmacy practice.

Ep 85 From Iran to Canada: Aryo's Pharmacy Career

In this episode of Pharmacy View Podcast’s Full Scope Pharmacy Leadership stream, host, Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, is joined by Sherri Barden, Pharmacist and Asthma Educator at Moama Village Pharmacy. Listen to this episode to explore the transformative journey of implementing specialized fee-for-service asthma and hay fever clinics, uncovering the challenges and triumphs that shape the evolving landscape of patient-centered Pharmacy care. And also discover the power of empathy, community engagement, and strategic communication in fostering meaningful connections and driving impactful change within the Pharmacy sector.

With over three decades in Community Pharmacy, Sherri has developed successful fee-for-service asthma and hay fever clinics and consults with other Pharmacies to implement similar programs. Growing up in a small farming community near Moama, New South Wales, Sherri's passion for improving patient understanding and adherence to medication led them to establish asthma and hay fever education clinics and provide consultancy services for respiratory medicine in other Pharmacies.

Despite challenges, including patient reluctance and staff mindset shifts towards paid services, Sherri remains committed to proactive patient education and effective healthcare services, emphasizing the crucial role of communication and staff empowerment. They share insights into the strategic implementation of fee-for-service models, tailoring approaches to individual Pharmacy capacities and staff comfort levels. Sherri highlights the importance of community engagement and effective marketing strategies to promote clinic services, emphasizing the impact of patient relationships and community engagement on Pharmacy success.

Additionally, Sherri provides valuable insights into creating and implementing effective hay fever and asthma clinics, stressing the significance of utilizing resources from organizations such as Asthma Australia and the National Asthma Council. They emphasize the importance of proper medication usage, technique, symptom monitoring, and the potential for cross-referrals to other Pharmacy services. Sherri also underlines the importance of transparency and patient consent in creating an ideal Pharmacy environment, as well as the powerful role of empathy in fostering Patient-Pharmacist relationships and cultivating a compassionate work environment.

Breathe Easy: Fee for Service in Respiratory Healthcare with Sherri Barden

In this episode of Pharmacy View Podcast’s Full Scope Pharmacy Leadership stream, host Chantelle Turner, a Pharmacist Leadership and Business Coach at TURN Pharmacy Leadership, is joined by Jacob Warner, CPD Manager at the Pharmaceutical Society of Australia. Join the conversation as Jacob shares their unique journey in the Pharmaceutical field, leading the reshaping of Pharmacy standards, and navigating the intricacies of project management with transparency and adaptability at the forefront. Discover the challenges, triumphs, and valuable insights into the collaborative process of defining standards for the dynamic pharmacy profession.

Jake starts the conversation by sharing about their diverse journey into the Pharmaceutical field, spanning academia, clinical Pharmacy, and publishing. As the project lead in reshaping Pharmacy standards, Jake highlights the collaborative efforts, inclusivity, and evolving goals of the project, resulting in a comprehensive set of standards applicable to all Pharmacists.

Diversity and inclusivity take center stage as Jacob discusses their transparent approach to shaping Pharmacy standards. They underline the importance of varied perspectives, setting the scene for each meeting, and documenting contentious points, ensuring everyone's voice is heard. The utilization of online platforms facilitates extended discussions, fostering an environment valuing diverse opinions beyond limited meeting times.

Jacob then details the challenges of revising Pharmacy standards, emphasizing the need for a contemporary and applicable approach. Unexpectedly transformative, the project aligns standards with the medicine management cycle. Jake's commitment to transparency is evident as they navigate through substantial changes, leading to a lengthy but valuable process marked by continuous modifications.

Project management intricacies are revealed as Jacob discusses the dynamic nature of chairing meetings. The importance of adapting to each chair's style, maintaining clear aims, and addressing points of contention is underscored. Challenges faced in writing standards are illuminated, highlighting the learning curve and the focus on consistency and clarity in communication.

Jacob's approach to project management involves leveraging online collaboration tools and maintaining a clear project timeline. The adaptability and flexibility of the Pharmacy profession are emphasized, aligning standards with daily frontline practices and recognizing the skills Pharmacists already possess.

Closing the loop in discussions is Jacob's key to progress, ensuring continuous dialogue, transparent decision-making, and alignment with project goals. Their leadership toolbox includes the essential tool of transparency, fostering collaboration where everyone's voice is valued.

EP 93 Dose of Diversity: Shaping the Future of Pharmacy Standards

Inventcolabs is a leading-edge IT services company with a worldwide presence. With years of business-critical exposure serving 200+ businesses, we are regarded as one of the most valued providers in the domain. We are specialists in native and hybrid mobile, consumer and enterprise web, E-commerce, and CRM solutions and have been catering to businesses with end-to-end consulting, development, and upgradation solutions. With our offices in the USA, Qatar, and UAE, we have been serving businesses across all major domain verticals to make a significant mark of IT innovation at the global length.

NHS Specialist Pharmacy Service serves healthcare professionals across the NHS who are involved in all aspects of buying, making and using medicines.  Our motto is 'do once and share'.

Welcome to Pharmacy View – Technology in Pharmacy Business Podcast Series where we provide regular interviews with Pharmacists and key industry people within the Australian Pharmacy and associated industry. In each podcast we look to discuss aspects of Pharmacy operation and how technology is improving or interacting with each guest’s current role or Pharmacy related business.

New tracks tagged #PharmacyTech