Alexandra Koptyaeva, Trust and Safety Lead at Heyday and one of the newest members of the Marketplace Risk Advisory Board, joins host Elle Tucker in this episode of the Platform Podcast. Alexandra tells Elle about her role at Heyday, a new social media platform, and discusses the differences and similarities between trust and safety on social platforms vs marketplaces. Elle asks how she balances moderating content with allowing free speech and not breaching privacy of users, and Alexandra talks frankly about how she handles the difficult, emotional side of dealing with banned content. A not-to-be-missed conversation.

What Can Marketplaces Learn From Social Media When it Comes to Trust and Safety? with Alexandra

Brian Davis, Head of Trust and Safety at Dodgeball and one of the newest members of the Marketplace Risk Advisory Board joins host Elle Tucker in this episode of the Platform Podcast. Brian tells Elle about Dodgeball and how he got into fraud fighting when he actually trained as an accountant. He then goes on to share his ‘10 things that destroy a good fraud strategy’. From lack of data and no response plan to big swings in risk tolerance or  focusing on one part of the CX, this is a list that all marketplaces should hear. An essential guide and a great listen, this is a not-to-be-missed episode!

10 Things That Destroy A Good Fraud Strategy with Brian Davis

In this episode of the Platform Podcast, our host Elle Tucker is joined by Alice Hunsberger, VP of Customer Experience at Grindr. Alice kicks off by telling Elle about her role at Grindr and her career path from an early online forum into the world of dating apps. She goes on to talk about online dating as a whole and what trust and safety and content moderation look like both across the landscape, and at Grindr. What does Alice consider when building trust and safety teams – and how can they be as lean as possible? An essential conversation for trust and safety professionals.

Trust And Safety: Behind The Scenes At An Online Dating App With Alice Hunsberger

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by David Sullivan, Executive Director at the Digital Trust and Safety Partnership. David tells Elle about his unique and fascinating career path towards the world of digital trust and safety, which began in Africa. He goes on to talk about the Digital Trust and Safety Partnership, which was founded in 2021, and the goals of the organisation. Is it possible, Elle asks, to create global standards in this area? David talks about the benefits of collaboration and his hopes for the future, in this absorbing discussion.

Investing In Trust And Safety And The Benefits Of Global Collaboration with David Sullivan

In the first GDI Podcast of our Trust & Safety Month 2023, we are delighted to be joined by Liam Gibson, Founder of FateDate.

Liam joins GDI's Senior Reporter Sean Nolan to discuss how dating app dangers motivated him to create a platform where singles can go on safer IRL dates.

He also explains how the FateDate platform minimises dating awkwardness, introducing innovative features to handle the second date and avoid drama over who picks up the bill.

FateDate - Creating Safer IRL Dates

In the latest episode of the Platform Podcast, our host Elle Tucker is joined by Ruth Yankoupe, Vice President of Customer Experience at Getaround. Ruth tells Elle about her role, which encompasses trust & safety, insurance and customer service, and talks about her passion for peer-to-peer carsharing and the potential it has for both people and the planet. She goes on to introduce Getaround’s new AI model, TrustScore, which uses machine learning to assess data and provide dynamic pricing calculation for each trip, providing greater transparency and building trust on both sides of the carsharing transaction.

Building Trust on Both Sides of the Carsharing Transaction with Ruth Yankoupe

Trust & safety as a concept, function and profession is relatively new - largely a creation of technology platforms connecting users around the globe over the last decade or so. But as an academic discipline, trust & safety is even less developed. In fact, just in the last few years have significant investments been made to develop trust & safety curriculum in order to train educators, teach students and advance the profession. During this episode of the Platform Podcast, Stanford Internet Observatory Research Scholar Shelby Grossman dives into the significant advances being made to study, train and educate about trust & safety, including through the Trust and Safety Research Conference, Journal of Online Trust and Safety, and the Trust and Safety Teach Consortium. 

You can learn more here:
*Trust and Safety Research Conference: tinyurl.com/trustsafetyconference
*Journal of Online Trust and Safety: tsjournal.org
*Trust and Safety Teach Consortium: tinyurl.com/teachingtrustsafety10

Leading the Academic Forefront of Trust & Safety

On today's episode of The GDI Podcast, we're delighted to be joined by Nicole Drew, Founder & CEO of Rater.

She explains how her experience as a romance scam victim led her to create a dating app where authenticity is crucial.

Nicole tells Senior Reporter Sean Nolan how the platform's user authenticity ratings and verification process helps to eliminate unpleasent surprises on the app.

Rater - Informed Swiping with Authenticity Ratings

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Global Dating Insights (GDI) is the leading source of news, information and analysis for the online dating industry. The site serves a highly engaged trade audience of over 30,000 unique monthly visitors, and is read in over 100 countries. Since launching in 2013, we have published over 5,000 stories.

Our articles and interviews provide executives and professionals worldwide with up-to-the-minute, authoritative dating sector coverage. We pride ourselves on being the go-to publication when a story breaks.

Our reports and analyses give readers a detailed look into one aspect of the dating industry. The GDI Power Book, released on Valentine’s Day, lists the influencers, start-ups and movers  that have impacted the market over the course of the year.

Our conferences and events bring together some of the biggest names in dating for conversations, presentations and networking opportunities. Speakers from Grindr, OkCupid, Spark Networks, and more have featured in recent years.

We hold ourselves to the highest standards of journalistic integrity. Global Dating Insights is monetised by a) content partners, b) ticket sales, c) sponsorship of events, and d) sponsorship of reports. 

Global Dating Insights is an independent publication run by a small team of professional journalists.

New tracks tagged #Trust and Safety