This is an encore podcast presentation previously aired on April 12th, 2024. The journey of a customer is undeniably important, but the employee experience is equally critical for a business's success. Research shows that focusing on the employee journey can directly impact customer satisfaction, driving growth and profitability. By mapping the employee experience, understanding their needs, and leveraging technology at crucial moments, businesses can enhance retention and productivity. Positive employee experiences lead to increased engagement, reduced turnover, and greater innovation—all contributing to a stronger bottom line. Investing in a thoughtful employee journey is not just good practice—it's a strategic move that attracts top talent and fosters a culture of creativity, ultimately propelling the organization toward success.

ENCORE: The Employee Experience: How to Map & Execute a Successful Journey

This is an encore podcast presentation previously aired on September 27th, 2024. In this episode, we dive into the complexities of compliance in today’s evolving world of work—specifically for businesses managing remote employees. From navigating the distinctions between exempt and non-exempt workers to ensuring fair time and pay practices, we’ll explore the key challenges and best practices that every employer should know. Our special guest, Jaime Lizotte from ComplyRight, brings her expertise in HR compliance to shed light on how organizations can streamline their processes while staying compliant. Whether you lead compliance efforts or simply oversee remote employees, this episode is packed with valuable insights to help you navigate today’s workforce with confidence. Tune in and join the conversation!

ENCORE: Compliance in the Remote World

This is an encore podcast presentation previously aired on October 22nd, 2022. Creating a safe, inclusive workplace where employees can thrive is a top priority for every employer. That’s one reason social media background checks have gained momentum—but many organizations are still unsure how to approach them transparently and effectively. In this episode of the #WorkTrends podcast, I speak with Ben Mones, Founder and CEO of Fama.io, to unpack the role these checks play in protecting workforce wellbeing and brand reputation. Ben brings a wealth of expertise on how AI-powered screening can help organizations detect early warning signs of toxic behavior—before it impacts culture.

ENCORE: How Social Background Checks Preserve Work Culture

This is an encore podcast presentation previously aired on September 29th, 2023. When was the last time you received flowers? A thoughtful, personalized gift like that leaves a lasting impression — and it’s a great reminder of how impactful customization can be. Today, personalization is more than a trend; it’s an expectation. Over half of consumers are interested in customized products, and many are willing to pay more for them. In both our personal and professional lives, we’re moving beyond one-size-fits-all solutions. This week, we’re exploring how one guest is using high-tech tools to deliver a truly high-touch experience — and he’s ready to help you do the same. &nbsp;

ENCORE: The Power of Personalized Service in Business

This is an encore podcast presentation previously aired on January 23rd, 2024. Frontline workers were the backbone of the lockdown economy, gaining visibility and in some cases, better pay and benefits. Yet for employers, recruiting this essential talent remains a major challenge — like searching for a needle in a constantly shifting haystack. With an estimated 70–80% of the global workforce in frontline roles across industries like healthcare, construction, and retail, the demand is huge and turnover is high. It’s no surprise that organizations are leaning on technology to gain an edge. But with so many tools out there, how do you know what actually works — and how do you measure success?

ENCORE: How Is Frontline Recruiting Changing? Top Trends for 2024

This is an encore podcast presentation previously aired on August 9th, 2024. We often hear about the importance of the customer journey—but what about the employee journey? In this episode, we’re shifting the spotlight to the employee experience and why it’s just as critical to long-term business success. We’ll explore how mapping the employee journey, meeting key needs at the right moments, and using smart technology can significantly boost engagement, retention, and productivity. The research is clear: when employees feel supported and empowered, customer satisfaction rises, innovation thrives, and turnover drops. Investing in your people isn’t just good culture—it’s smart strategy. Let’s dive into how a thoughtful employee experience can drive real business growth.

ENCORE: The Unexpected ROI of Culture and How to Sell it

This is an encore podcast presentation previously aired on January 24th, 2025. In today’s episode, we’re diving into HR’s evolving role as a strategic force in the C-Suite. While the conversation around “getting a seat at the table” isn’t new, what’s changing is how HR is showing up—and standing out—as a key driver of business strategy. Joining us is KeyAnna Schmiedl, Chief Human Experiences Officer at Workhuman, whose work has been recognized by Forbes, Business Insider, and the Diversity Journal. Together, we’ll explore how HR leaders can add value to executive-level conversations, elevate the human experience, and empower their teams for long-term impact. If you’re ready to rethink what HR leadership looks like in 2025 and beyond, this episode is for you. Let’s get started.

ENCORE: Elevating HR as a Strategic Business Partner in the C-Suite

In this episode of #WorkTrends, join us as we discuss how AI is shaping HR functions throughout the industry. We understand your curiosity, and we want to help answer your questions! We will explore the next chapter of AI integration and how it’s addressing challenges and offering solutions that will undoubtedly change the landscape. No matter your HR role, this is a must-listen interview!&nbsp;

CTRL + ALT + HR: Rebooting with AI

This is an encore podcast presentation previously aired on March 7th, 2025. In this episode, we explore the evolving role of organizational culture and how technology is reshaping the employee experience. From recognition and rewards to real-time data insights, traditionally HR-owned programs are now powerful tools that can map and measure company culture. We’ll discuss how these programs can uncover valuable trends, highlight cultural influencers, and provide leaders with a deeper understanding of their workforce. If you’re curious about how tech-driven tools can enhance culture and engagement—this conversation is for you.

ENCORE: How Technology Enables a Deeper Look at Organizational Culture

In this episode of #WorkTrends we explore how AI is transforming the hiring landscape. We'll discuss findings from the Alignment Advantage Report and examine how recruiters and candidates are using AI.

This conversation covers transparency, trust, ethical concerns, and how hiring managers and candidates are interacting in new ways. Join us to learn actionable ways to align new technologies with fairness and a positive candidate experience. 

It's a timely discussion about building confidence, clarity, and connection in the AI-driven future of work!

AI, Transparency, & Fairness: How to Close the Gap Between HR Teams and Job Seekers

#WorkTrends is a podcast and Twitter chat hosted weekly by Meghan M. Biro. You’ll get all the news you need to stay current, and hear from leading experts, HR tech vendors and HR practitioners about what inspires them.

New tracks tagged #WorkTrends